Welcome

This online help space provides complete guidance for requesters (end users) who use the Infraon Infinity Self Service Portal (SSP) to raise tickets, submit service requests, track change requests, access assigned assets, browse knowledge base articles, and interact through workspace tools.

The Self Service Portal is designed to give end users a simplified, user-friendly experience—focusing only on the actions they need, without exposing internal configurations or technician workflows. This guide provides clear steps, screen references, examples, and navigation support to help requesters perform all self-service actions with ease.

What You Can Do with the Self Service Portal