# Welcome

This online help space provides complete guidance for requesters (end users) who use the **Infraon Infinity Self Service Portal (SSP)** to raise tickets, submit service requests, track change requests, access assigned assets, browse knowledge base articles, and interact through workspace tools.

The Self Service Portal is designed to give end users a simplified, user-friendly experience—focusing only on the actions they need, without exposing internal configurations or technician workflows. This guide provides clear steps, screen references, examples, and navigation support to help requesters perform all self-service actions with ease.

## What You Can Do with the Self Service Portal 

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.infraon.io/infinity-self-service-portal/welcome.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.