General

The General tab displays the requester’s basic information and allows updating select fields.

Available Fields | Account Settings

Field	Description
Full Name*	Displays the requester’s full name. Editable if allowed by admin settings.
Email*	Registered email ID. This field is non-editable.
Gender*	Select Male, Female, or Other.
Timezone*	Choose the preferred timezone for the account.
Phone Number	Optional mobile number for communication.
Landline	Optional office landline number.
Contact Extension	Internal extension number, if applicable.

Profile Picture

• The profile circle shows the user’s initial.

• Click Change to upload a new profile image (if enabled in your system).

Two Factor Authentication (2FA)

If enabled by the organization, requesters can activate 2FA for additional account security.

• Toggle On to enable 2FA.

• Scan the QR code with an authenticator app (Google Authenticator or Microsoft Authenticator).

• Enter the one-time passcode (OTP) to complete setup.

• Click Submit to save.