# Requester’s First Login

## **Accessing the Portal**

Open the Self-Service Portal URL provided by your organization.

{% hint style="success" %}
Example: <https://infraondemo.infraon.app/auth/selfservice-login>
{% endhint %}

![](https://content.gitbook.com/content/Xb0JjcVAIBwCjm0lkSZV/blobs/LQ4Jpuwvo95VoqACkgop/Unknown%20image)

You will see the Login page with the following fields:

**Login Methods |** Basic Details

<table><thead><tr><th width="205">Login Method</th><th>Description</th><th>When to Use</th></tr></thead><tbody><tr><td><strong>Email &#x26; Password</strong></td><td>Users enter their registered email and password on the login page.</td><td>Standard login for most users.</td></tr><tr><td><strong>Microsoft Login (SSO)</strong></td><td>Log in using a Microsoft Work account through Single Sign-On.</td><td>If your organization uses Microsoft 365 / Azure AD.</td></tr><tr><td><strong>Google Login (SSO)</strong></td><td>Log in using a Google Workspace account through Single Sign-On.</td><td>If your organization uses Google Workspace.</td></tr><tr><td><strong>Forgot Password</strong></td><td>Allows users to reset their passwords via email verification link.</td><td>When the requester has forgotten or lost the password.</td></tr></tbody></table>

{% hint style="info" %}

* If your organization created your account, you may receive your first-time credentials via email.
* You may be prompted to update your password based on security settings.
* If SSO is enabled, you might not require a password at all.
* Contact your IT team if you cannot log in or if your email is not found.
  {% endhint %}

On the first login to the Self-Service Portal (SSP), the requester must update their password before accessing the portal. After entering login credentials, the user is redirected to the Update Password page, where they must enter their current password, set a new one, and confirm it.

The system enforces the applicable password policy:

* **Technician policy** (if requester is created from technician)
* **Requester policy** (if defined)
* **Default policy** (if no specific policy exists)

{% hint style="info" %}
The password is updated only if it meets the policy and the current password is valid. Upon successful update, the requester is redirected to the SSP homepage. If incorrect details are entered, an error message is displayed, and access is restricted until the password is updated.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.infraon.io/infinity-self-service-portal/getting-started/requesters-first-login.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.