Requester’s First Login

This section explains how a requester can access the Self Service Portal for the first time.

Accessing the Portal

Open the Self-Service Portal URL provided by your organization.

Example: https://infraondemo.infraon.app/auth/selfservice-login

You will see the Login page with the following fields:

Login Methods | Basic Details

Login Method	Description	When to Use
Email & Password	Users enter their registered email and password on the login page.	Standard login for most users.
Microsoft Login (SSO)	Log in using a Microsoft Work account through Single Sign-On.	If your organization uses Microsoft 365 / Azure AD.
Google Login (SSO)	Log in using a Google Workspace account through Single Sign-On.	If your organization uses Google Workspace.
Forgot Password	Allows users to reset their passwords via email verification link.	When the requester has forgotten or lost the password.

• If your organization created your account, you may receive your first-time credentials via email.

• You may be prompted to update your password based on security settings.

• If SSO is enabled, you might not require a password at all.

• Contact your IT team if you cannot log in or if your email is not found.