# Workspace

The **Workspace** module provides a unified area where users can interact with Infraon Bots, communicate with support teams, collaborate through channels, and manage tasks or schedules. It acts as a centralized collaboration hub within Infraon Infinity.

![](https://content.gitbook.com/content/Xb0JjcVAIBwCjm0lkSZV/blobs/0cYEUMh4REH1thrrRSlk/Unknown%20image)

You can switch between the available sub-modules from the left panel.

## **What You See on the Screen**

The Workspace page includes four key sub-modules:

<table><thead><tr><th width="236.39996337890625">Module</th><th>Description</th></tr></thead><tbody><tr><td><strong>Infraon Bots</strong></td><td>AI-powered virtual assistants that help users perform quick actions such as raising tickets, checking updates, or accessing information.</td></tr><tr><td><strong>Live Chat Support</strong></td><td>Allows real-time chat with support agents for quick assistance and resolution.</td></tr><tr><td><strong>Channels</strong></td><td>Collaboration spaces where users can communicate with their team, share updates, raise tickets/requests, and manage work.</td></tr><tr><td><strong>Calendar</strong></td><td>A view to track tasks, due dates, and events within the organization (if enabled for the user).</td></tr></tbody></table>

### **Infraon Bots**

Infraon Bots provide automated assistance within the application and help requesters perform basic tasks quickly.

* Ask the bot to raise a ticket, show daily summaries, or access general IT help.
* Bot actions are limited to the Ticket module.
* Responses are based on permissions available in your Infraon license.

{% hint style="info" %}
**Example:**

* “Hey Infi… can you show me the summary for the day?”
* “Thomas is facing an issue with his laptop. Raise a ticket and assign it to me.”
* “How do I set up an email ID in Outlook?”
  {% endhint %}

### **Live Chat Support**

The Live Chat Support module enables direct communication with IT support or internal teams.

* Start a support conversation instantly.
* Ask for updates on your tickets or issues.
* Chat interaction is displayed in a minimal, clean layout.

### **Channels**

Channels help teams collaborate in a structured way. Each channel acts as a communication thread for a specific topic or department.

* Participate in discussions.
* View the list of available channels in the left panel.
* Add items directly from a channel:
  * Add Ticket
  * Add Task
  * Add Request
  * Create new threads inside the channel.

### **Calendar**

The Calendar section helps users track their tasks, schedules, deadlines, and events (if enabled by the admin).

* View assigned tasks
* Track due dates
* Manage work schedules
