# Handbooks

The **Handbooks** section will offer a series of comprehensive reference guides featuring step-by-step instructions for technicians, end users, managers, and IT service professionals. These handbooks aim to simplify our product features, making navigating and managing tasks easier. They provide valuable guidance to help you leverage the full capabilities of the Infraon platform.

{% tabs %}
{% tab title="ITSM Worklfow Structure" %}
This section provides downloadable ITSM workflow diagrams that visually represent key processes. These diagrams help users and professionals quickly understand and navigate the workflows involved in IT service management.

{% file src="/files/IpPXQSTqEjYkBVjXHfu8" %}
{% endtab %}

{% tab title="Ticket Management" %}
This guide offers step-by-step instructions for managing tickets within the platform. It covers everything from ticket creation to resolution and is designed to assist users in efficiently handling incidents and service requests.

{% file src="/files/WvRZujglgAIjdEZg8O9k" %}
{% endtab %}
{% endtabs %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.infraon.io/infraon-help/explore-more/handbooks.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.