v7.4.5 - May 2026

Release Cycle: 08th May 2026 Build: Pre-Release Documentation

Overview

This release introduces enhancements across Mobile, Release Management, Self Service Portal, AIOps, Dashboard, Project Management, Purchase Requisition, IT Asset, Inventory, SLA, and Requester modules. The update focuses on improving workflow flexibility, hierarchical reporting, asset management, project risk handling, mobile request operations, and configuration-driven controls.

Key Updates

Use these pages to go deeper into the modules covered in this release:

Mobile

Android – Request Information CRUD (UI + API)

• Added support for creating, editing, and deleting Request Information entries from the Android application

• Supports multiple request information records in a single request

• UI actions are synchronized with API payload updates

• Prevents duplicate entries using unique field validation

• Added proper handling for success, validation, and error responses

iOS – Order Information View and Edit (UI + API)

• Added support to view and edit existing Order Information in iOS

• Supports update operations without allowing create or delete actions

• Ensures updated data is reflected correctly in API payloads

• Maintains data integrity during edit operations

• Added handling for API validation and response scenarios

Android – Create Request with Template and Impact Services

• Added API integration for request creation using templates and impact services

• Supports mapping of Request Information, Workflow Custom Fields, and Order Information

• Combines all request-related data into a unified API payload

• Supports template-based dynamic field mapping

• Added validation and error handling for submission workflows

Release

Additional Field Support

• Added missing Release fields in Reports, Dashboards, Grids, and Filters

• Newly supported fields include:

  • Impacted Asset

  • Planned Start Date

  • Build Plan

  • Test Plan Description

  • Release Type

  • Release Deadline

  • Estimated Duration

• Added filter and widget configuration support for the new fields

• Supports Release dashboard filtering using newly added parameters

Self Service Portal

SSP Custom Form CSV Import

• Added CSV import support for custom forms during request creation

• Imported records are displayed in a structured grid format

• Supports validation for:

  • Mandatory fields

  • Unique fields

  • Email format validation

• Invalid records are highlighted with validation messages

• Imported data is available in the Request Details page in read-only mode

• Supports bulk record handling with pagination support

AIOps

AI Custom Apps – Workflow Canvas UI Configuration

• Enhanced Workflow Canvas UI using customized Syncfusion diagram components

• Applied Infraon theme styling across canvas, toolbars, sidebars, and nodes

• Added support for Light and Dark theme adaptation

• Improved workflow node styling, connectors, zoom controls, and palette layout

• Added responsive layout behavior for different screen sizes

• Enhanced visual indicators for selection states, validation errors, and warnings

Dashboard

Nested Grouping for ITSM Summary Widgets

Enhanced nested grouping capabilities for the following widgets:

• Request Summary

• Problem Summary

• Change Summary

• Release Summary

Key Enhancements

• Supports multi-level hierarchical grouping

• Allows up to 6 nested group-by levels

• Added Flat View and Drill-Down View modes

• Supports expandable hierarchy navigation

• Added hierarchy-based filtering and request drill-down sliders

• Supports CSV export with hierarchy structure

• Added breadcrumb navigation and pagination support

• Improved performance handling for large datasets

Project Management

Project Risk Assessment

• Added Risk Assessment capability within Project Management

• Users can select risk templates and complete assessments

• Risk score updates dynamically based on assessment responses

• Added visual risk meter with risk level indicators:

  • Very Low

  • Low

  • Medium

  • High

  • Critical

• Added progress tracking for assessment completion

Advanced Project Management Features License Control

• Added license-based visibility control for advanced project management features

• When enabled, users can access:

  • Business Case

  • Project Budget

  • Risk

  • Project Health

  • KPIs

  • Procurement

• Hidden automatically when the advanced license is disabled

• Applies across the Add Project and Project Details views

Project Task – Multi Asset Mapping

• Added support for mapping multiple assets within project tasks

• Asset selection supports:

  • Category

  • Sub-category

  • Item Name

• Added relation card support for mapped assets

• Supports asset add/remove operations within task details

• Asset visibility respects CMDB role-based access control

• Dependency sections now support dependent field conditions

Project Risk CRUD

• Added complete Risk Record management within Project Management

• Supports:

  • Risk creation

  • Edit

  • Delete

  • Risk listing

• Added side panel-based risk management UI

• Mandatory validation added for Risk Name and Risk Type

• Risk records are displayed within the Risk grid view

Purchase Requisition

PR – Role-Based Access Control

• Added RBAC support for Purchase Requisition Management

• Supports field-level permissions:

  • View

  • Edit

  • Mandatory

  • Disabled

• Applies to both system and custom fields

• Supports role-based field visibility across:

  • Add

  • Edit

  • View

  • Grid/Card views

• Line item fields also follow RBAC configuration rules

PR – Column Selection for Line Items

• Added configurable line item column visibility for Purchase Requisition

• Supports default and custom field selection

• Mandatory fields remain fixed and protected

• Column visibility remains consistent across:

  • Add

  • Edit

  • View pages

• Visibility respects RBAC and field configuration settings

IT Asset

QR Code Customization – Column Selection

• Added support to configure fields displayed within generated QR codes

• Selected asset fields are encoded into QR data

• Existing QR codes can be regenerated with updated configurations

• QR scans reflect the latest asset field updates

• Supports bulk QR generation and print operations

• Added audit logging for QR regeneration activities

• Supports Asset ID customization behavior within QR data

Enterprise Asset Management (EAM) Inventory

Inventory Configuration – Meter Group

• Added Meter Group configuration module under Inventory Configuration

• Supports:

• Meter Group creation

  • Edit

  • Delete

  • Bulk delete

  • Search

• Added Meter Group level configuration support

• Supports meter-related settings including:

  • Sequence

  • Rollover Logic

  • Average Calculation

  • Sliding Window Size

  • Domain Mapping

• Added validation for mandatory fields and configuration steps

Inventory Configuration – Unit of Conversion

Inventory Configuration – Unit of Conversion

• Added Unit of Conversion configuration support within Inventory Management

• Supports standardized inventory conversion management

• Helps maintain consistency across inventory item measurements and calculations

Requester

Requester Login Control

• Added support to disable Technician login independently

• Requester login access remains active even when technician access is disabled

• Improves access flexibility for portal users

Inventory Agents

Agent Heartbeat File Store Optimization

• Optimized agent heartbeat file storage handling

• Improved storage efficiency for inventory agent heartbeat tracking

• Helps reduce unnecessary file storage overhead

SLA

SLA Breach Prediction

• Added SLA Breach Prediction support for individual ticket assignments

• Enhances SLA monitoring accuracy at the ticket level

• Improves proactive SLA risk visibility for assigned tickets

Bugs Fixed

• General stability improvements across modules

• Fixes in approval workflows and data consistency

• UI corrections for better usability

• Performance optimizations in reporting and dashboards