v7.5.1 - July 2026

Release Cycle: 17th July 2026

Build: Pre-Release Documentation

Overview

This release introduces enhancements across System Configuration, SLA Management, Agentic AI, Procurement, and AI Ops. The updates focus on improving platform configurability, streamlining procurement processes, expanding AI-driven automation, and enhancing workflow capabilities to deliver a more efficient and flexible user experience.

Key Updates

System Configuration

Default Currency Settings at Organization Level

Configure a default currency at the organization level to standardize financial transactions across supported modules.

• Set a default currency for procurement and asset-related modules.

• Automatically apply the configured currency when creating new records.

• Allow users to modify the currency before saving individual records.

• Preserve existing records when the organization default is updated.

SLA Profile

Generic Page Search

The SLA Profile page now supports an enhanced search experience for faster navigation and record discovery.

• Search SLA Profiles using a single search bar.

• Filter records using configurable search criteria.

• Save frequently used search filters for quick access.

• Improve navigation across large SLA Profile lists.

Agentic AI

Azure AD MCP Tool Integration

Business Rules can now automatically trigger notifications whenever assets are added or removed.

• Notify stakeholders about asset lifecycle events.

• Improve visibility into asset changes.

• Reduce manual communication efforts.

• Support automated asset notifications.

MCP Tools for Ticket Management APIs

Expanded MCP tool support enables AI-assisted management of ticket operations.

• Perform ticket management activities using conversational requests.

• Retrieve ticket information and perform workflow actions through AI.

• Simplify ticket assignment, updates, and lifecycle operations.

• Improve technician productivity with AI-assisted interactions.

MCP Documentation

New documentation improves visibility into available MCP capabilities and supported operations.

• Browse supported MCP tools from a centralized location.

• Understand available operations more easily.

• Simplify AI tool adoption.

• Improve administrator and developer reference material.

Purchase Order

Procurement Module Enhancements

Multiple enhancements improve flexibility and usability across Purchase Orders, Purchase Requisitions, Contracts, and RFQs.

• Configure line item columns based on business requirements.

• Support multiple Terms & Conditions within procurement documents.

• Create Terms & Conditions directly while creating procurement records.

• Improve navigation through drill-down access to linked records.

• Add serial numbering for improved line item readability.

AI Ops

Trigger Nodes for Custom Apps

Custom Apps now support configurable trigger nodes for event-driven and scheduled workflow execution.

• Configure Webhook-based workflow triggers.

• Schedule automated workflow execution using Scheduler nodes.

• Test trigger configurations before deployment.

• Improve automation flexibility within Custom Apps.

Logic Nodes for Custom Apps

New logic nodes provide greater control over workflow execution within Custom Apps.

• Configure conditional workflow logic visually.

• Support dynamic decision-making within automation flows.

• Improve workflow flexibility and maintainability.

• Simplify creation of advanced automation scenarios.

Business Rule

Set Impact Service Based on Requester

Business Rules can now automatically assign the appropriate Impact Service based on requester-specific conditions, improving ticket routing and workflow automation.

• Automatically assign Impact Services during Ticket and Request creation.

• Configure requester-based conditions such as department, email, or user group.

• Support consistent Impact Service assignment for Email-to-Ticket and Self Service Portal requests.

• Respect manually selected Impact Services to avoid unintended overrides.

Allow Manual Override for CMDB Business Rules

CMDB Business Rules now include an Allow Manual Override option, giving administrators greater flexibility when applying automated updates.

• Preserve manually updated values when manual override is enabled.

• Improve flexibility by combining manual override with supported enforcement modes.

• Simplify Business Rule configuration for CMDB fields.

• Enhance visibility of manual changes through audit tracking.

Incident

Event Information in Tickets

Incident records now capture additional event information, providing better visibility into event-driven tickets.

• Capture Event Type, Event Creation Time, and Event Resolution Time.

• Display event information within ticket views and grid layouts.

• Support filtering using event-related fields.

• Improve event analysis and troubleshooting.

RCA Category Support in Dashboard Widgets

Ticket Summary widgets now support Root Cause Analysis (RCA) categorization for improved reporting.

• Group ticket data by RCA Category and RCA Sub Category.

• Filter widgets using RCA-based criteria.

• Improve visibility into recurring issue trends.

• Support more meaningful operational dashboards.

RCA Category Selection Enhancements

Ticket closure now provides an improved experience for selecting RCA Category and Sub Category.

• Simplify RCA selection during ticket resolution.

• Improve consistency between categories and subcategories.

• Enhance reporting accuracy.

• Support standardized root cause classification.

SBOM Data Formatting Using Syft

Software Bill of Materials (SBOM) information is now processed using standardized formatting for improved software inventory management.

• Improve consistency of SBOM data across supported formats.

• Enhance software inventory visibility.

• Support standardized software component information.

• Improve downstream vulnerability analysis.

IT Assets

Bulk Asset QR Code Printing

Generate and manage QR code labels for multiple assets through centralized bulk print jobs.

• Create bulk print jobs using predefined or custom templates.

• Monitor print progress and job status from a dedicated interface.

• Download generated labels after successful processing.

• Maintain print history and asset print status.

Asset Visibility – Creator Access Control

Improve asset security by controlling visibility based on asset ownership.

• Restrict access to assets based on creator permissions.

• Improve data privacy across organizations.

• Enhance access control for asset records.

• Support secure asset management practices.

Report

SLA Compliance Dataset Enhancements

The SLA Compliance Dataset Report includes additional reporting capabilities for improved compliance analysis.

• Group datasets using Location Code.

• View historical SLA compliance information.

• Improve penalty reporting across reporting periods.

• Enhance SLA reporting accuracy and flexibility.

Patch Management

Patch Agent Deployment Enhancements

Patch Management now includes improved visibility and control for patch agent deployment activities.

• Monitor patch deployment jobs through the Job Progress view.

• Track deployment status across managed devices.

• Restart Patch Agents directly from asset details.

• Improve monitoring of patch deployment activities.

Dashboard

Count Summary – Task Module Integration

The Count Summary widget now supports Task Management, providing additional operational insights.

• Display Task data within Count Summary widgets.

• Group tasks by Assignee, Team, or Module.

• Analyze task counts using Status, State, or Priority.

• Apply Task-specific filters for improved reporting.

Task Summary Dashboard Widget

A dedicated Task Summary widget provides greater visibility into task performance.

• Monitor task workload from dashboards.

• View task distribution across teams and statuses.

• Filter task information using configurable criteria.

• Improve operational monitoring for Task Management.

Mail Automator

Email Pipeline Enhancements

The Mail Automator has been enhanced to improve email processing reliability and overall system performance.

• Optimize inline image handling to eliminate duplicate attachments.

• Improve email processing through parallel execution.

• Enhance message queue stability for reliable email processing.

• Deliver faster and more consistent email ingestion.

Task

Task Management Enhancements

Task Management has been enhanced to improve usability, workflow efficiency, and day-to-day task tracking.

• Simplify task management through an improved user experience.

• Enhance task tracking across different workflow stages.

• Improve task visibility for technicians and teams.

• Optimize overall task processing and management.

Mobile Enhancements

iOS – OCR Support

The iOS application now supports Optical Character Recognition (OCR) to simplify ticket creation.

• Extract text directly from captured or uploaded images.

• Reduce manual data entry while creating tickets.

• Improve the accuracy of ticket information.

• Deliver a faster ticket creation experience.

Android – Create Ticket with Image (OCR)

Android users can now create tickets directly from images using AI-powered OCR capabilities.

• Generate ticket details by extracting text from images.

• Review and edit extracted information before submission.

• Reduce manual effort during ticket creation.

• Improve the overall mobile support experience.

Android – Task Search, Filter & Pagination

Task management on Android has been enhanced with advanced search and navigation capabilities.

• Search tasks using relevant keywords.

• Apply filters to quickly locate required tasks.

• Navigate large task lists using pagination.

• Improve productivity while managing tasks on mobile devices.

iOS – Task List

The iOS application now includes a dedicated Task List for improved task visibility.

• View assigned tasks from a centralized screen.

• Monitor task status and progress.

• Access task details with fewer navigation steps.

• Improve productivity while working on the go.

Android – Task List

Android users can now access a dedicated Task List for efficient task management.

• View assigned tasks in a centralized list.

• Quickly access task information.

• Track task progress more efficiently.

• Improve day-to-day task management.

iOS – Task Search, Filter & Pagination

Task navigation on iOS has been enhanced to improve usability and accessibility.

• Search tasks quickly using keywords.

• Filter tasks based on configurable criteria.

• Browse large task lists using pagination.

• Improve the overall mobile task management experience.

🐛 Bugs Fixed

• General stability and performance improvements across modules.

• Improved overall platform reliability and responsiveness.

• Fixed UI inconsistencies and validation issues across multiple modules.

• Enhanced synchronization and workflow processing.

• Addressed minor issues related to dashboards, reports, procurement, and asset management.

• Improved mobile application stability and user experience.

• Fixed miscellaneous defects to improve overall usability and system performance.