v7.3.16 – November 2025

View the latest features, enhancements, and fixes by release.

Version: v7.3.16 Date: 20th November

Overview

This release brings key enhancements across Project Management, Knowledge Base, SLA, Software Metering, Asset Management, Workflows, Marketplace, and Mobile Security, focusing on improved usability, stronger automation, and better integration across ITSM and ITAM.

Key Updates

Mobile App Enhancements

iOS – Infinity Agent Security Collection

• Collects comprehensive device security data such as integrity checks, jailbreak/root detection, and environmental analysis.

• Generates a device security score and securely syncs the results to the server.

Project Management

Project Milestone Relation

• Allows linking tasks to milestones and vice versa.

• The relation panel updates automatically to reflect changes.

Project Template – Add & Grid View

• Enables creation of project templates with detailed project information.

• Grid view offers quick access and filtering of templates.

Task Column Configuration & Inline Edit

• Customize task table columns and reorder them as needed.

• Inline editing supports text, dropdowns, and dates with full audit tracking.

Project Details View Enhancements

• Improved details page showing Summary, Teams, Workflow, and Business Hours.

• Supports inline editing and structured display.

Project Details – Field Configuration, Attachments, Relation

• Manage project-level custom fields, linked records, and file attachments.

• Provides visibility into all related objects.

Task View – Basic Details

• New summary panel showing key task information at a glance.

Project Task Integration

• Project tasks now follow workflow-driven transitions and approvals.

Sub-Task Support

• Add sub-tasks directly to a parent task with hierarchical visibility.

Project Milestone – Add, Edit & View

• Manage milestones directly from project screens with inline editing and audit tracking.

Report

SLA Exclusion in Reports

• SLA-excluded tickets are now correctly filtered from SLA reports and dashboards.

• Ensures accurate SLA compliance calculations.

Purchase Order

Secure Digital Signature for PO Documents

• Adds digital signing support for purchase order documents.

• Ensures authenticity and tamper-evident records.

• Stores signature metadata for audit compliance.

Marketplace

WhatsApp Integration – Marketplace App Config

• Adds WhatsApp integration via Marketplace with configurable credentials.

• Allows enabling WhatsApp-based communications for workflows and notifications.

Workflow

WhatsApp Integration – Workflow Config

• Configure WhatsApp messaging inside workflow rules.

• Supports template mapping and recipient selection.

WhatsApp Integration – Workflow Notification Trigger

• Send WhatsApp messages

  

  as part of workflow actions.

• Supports message templates and dynamic replacements.

Software

Software Metering Policy Rule

• Allows rule-based monitoring and enforcement of usage thresholds.

Software Metering Summary

• Provides a consolidated view of the most and least used applications and their usage trends.

Asset

Description Field – Table Option

• Adds a table formatting option in description fields for ITSM/ITAM.

• Helps document structured data more clearly.

Business Rule

Business Rule Sync on Existing Assets

• Newly created business rules can now be applied automatically to existing assets.

• Ensures consistent enforcement without manual updates.

🐛 Bug Fixes

• Improved overall stability across project workflows, templates, and milestone management.

• Fixed UI display issues in task summary, attachments, and relations.

• Corrected SLA exclusion behavior in tickets and reporting modules.

• Enhanced WhatsApp and Kafka notification reliability.

• Resolved software metering inconsistencies for accurate tracking.

• Improved asset audit exports and description rendering.

• General performance, sync, and validation fixes across all modules.