v7.4.4 February 2026

View the latest features, enhancements, and fixes by release.

Release Cycle: 26th February 2026 Build: Pre-Release Documentation

Overview

This upcoming release introduces enhancements across Inventory Agents, Dashboard monitoring, API Metering & License enforcement, Purchase Order workflow improvements, AI-powered Ticket interactions, Asset export optimization, and advanced grid/search capabilities.

The update also includes multiple stability, reporting, and integration fixes across modules.

Key Updates

Inventory Agents

Persistent Device Identity

• Introduced a persistent, agent-generated Device GUID for reliable asset identification.

• Prevents duplicate asset creation during agent reinstallation.

• Eliminates asset collisions caused by invalid or duplicate hardware serial numbers.

• Ensures consistent reconciliation even with dynamic IP environments.

Dashboard

SLA Breach Time Dashboard

• Added SLA Breach Forecast widget.

• Displays upcoming SLA breaches grouped by configurable time intervals (minutes/hours/daily).

• Enables proactive monitoring of tickets that are nearing a breach.

• Fully configurable within Dashboard settings.

API Metering

API Metering & License Usage

• Introduced comprehensive API usage tracking and auditing.

• Captures endpoint, method, IP, organization, timestamp, and status.

• Enforces API call limits based on licensed thresholds.

• Sends automated alerts at 90% and 100% usage.

• Blocks API calls when usage exceeds allowed limits.

• Automatically resets enforcement when the license cycle renews.

Self Service Portal

Enhanced “Create” Dropdown for Ticket Submission

• Replaced static “Submit a Ticket” button with dynamic Create dropdown.

• Supports Ticket, Request, and Change initiation from a single entry point.

• Sidebar auto-selects the chosen module type.

• Improves submission flow and reduces user navigation steps.

• Automatic redirection to the active section after successful submission.

Purchase Order

Stepper-Based PO Creation with Grid Line Items

• Converted PO Add page into structured stepper workflow:

  • Basic Details

  • Items

  • Additional Details

• Introduced grid-based line item management with inline editing.

• Automatic calculation of totals, discounts, and taxes.

• Improved validation and navigation control across steps.

• Enhanced performance for large line item datasets.

Approval from PO Edit Page

• Approvers can approve/reject directly from PO Edit page.

• Eliminates dependency on email-based approval.

• Supports multi-level approval workflows.

• Approval history captured with comments.

PO Number Filter for Asset Widgets

• Added PO Number as a filter in the Asset and License Usage widgets.

• Enables filtering assets linked to specific Purchase Orders.

• Improves dashboard data visibility and tracking.

Project Management

Project Meeting View

• Added Meeting section in Project View.

• Meetings can be associated directly with Projects.

• Displays only meetings linked to the selected project.

• Supports role-based visibility.

• Meeting creation auto-selects the associated project.

Project Task Export with Start & End Variance

• CSV export now includes:

  • Start Variance (Baseline Start – Actual Start)

  • Final Variance (Baseline End – Actual End)

• Respects column configuration.

• Ensures variance values are calculated and exported accurately.

• Reflects the latest task updates in the exported file.

Ticket Management

Chat with AI Agent

• Introduced an AI-powered conversational interface for ticket operations.

• Supports actions like Create, View, and Update Tickets.

• Displays thinking/processing indicators.

• Handles unknown queries gracefully.

• Stores chat history securely.

• Response latency optimized for real-time interaction.

Incident Grid – Custom Fields in Column & Search

• Workflow-specific custom fields are now available in:

  • Grid Column Selection

  • Global Search

• Supports operator-based filtering (IN, CONTAINS, etc.).

• Handles duplicate field labels with workflow tagging.

• Dashboard drill-down reflects custom field selections.

Conversation Summary (AI-Powered)

• Generates an AI-based summary of ticket/request communications.

• Configurable per module via Feature Configuration.

• Supports multi-language summary generation.

• Allows regeneration of summaries.

• Displays the last updated timestamp.

• Available in Edit view and Panel view.

Handover Chat to Technician

• Enables the requester to transfer the AI chat to a technician.

• Preserves full chat history and issue context.

• Validates technician availability before handover.

• Notifies technician upon assignment.

• Maintains role-based access control.

• Provides a smooth AI-to-human transition experience.

🐛 Bug Fixes and Improvements

• Improved performance in the Ticket sidebar and Account Settings.

• Resolved Azure AD sync, user count, and license validation issues.

• Fixed SLA report inconsistencies and missing metric fields.

• Corrected approval workflow and notification-related issues.

• Addressed asset visibility and search discrepancies.

• General stability, UI, and integration fixes across modules.