# v7.4.4 - February 2026

**Release Cycle:** 26th February 2026\
**Build:** Pre-Release Documentation

## Overview

This upcoming release introduces enhancements across Inventory Agents, Dashboard monitoring, API Metering & License enforcement, Purchase Order workflow improvements, AI-powered Ticket interactions, Asset export optimization, and advanced grid/search capabilities.

The update also includes multiple stability, reporting, and integration fixes across modules.

## <mark style="color:$primary;">Key Updates</mark> <img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2F7JWF2UrME0ysknUZUJ3v%2Fstars-solid-full.svg?alt=media&#x26;token=47cb01ae-edfa-4fd3-b731-b5329a1bee52" alt="" data-size="line">&#x20;

### Inventory Agents

<details>

<summary><strong>Persistent Device Identity</strong></summary>

* Introduced a persistent, agent-generated Device GUID for reliable asset identification.
* Prevents duplicate asset creation during agent reinstallation.
* Eliminates asset collisions caused by invalid or duplicate hardware serial numbers.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FtHKz1XuCKdeCacNeezku%2Fimage.png?alt=media&#x26;token=1154a141-9b90-4232-bffa-44ea242db473" alt=""><figcaption></figcaption></figure>

* Ensures consistent reconciliation even with dynamic IP environments.

</details>

### Dashboard

<details>

<summary><strong>SLA Breach Time Dashboard</strong></summary>

* Added SLA Breach Forecast widget.
* Displays upcoming SLA breaches grouped by configurable time intervals (minutes/hours/daily).
* Enables proactive monitoring of tickets that are nearing a breach.
* Fully configurable within Dashboard settings.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FZ18sxH4ALJgWQXrkGiyO%2Fimage.png?alt=media&#x26;token=262e7fee-6131-4c79-a85d-c1d954afe848" alt=""><figcaption></figcaption></figure>

</details>

### API Metering

<details>

<summary><strong>API Metering &#x26; License Usage</strong></summary>

* Introduced comprehensive API usage tracking and auditing.
* Captures endpoint, method, IP, organization, timestamp, and status.
* Enforces API call limits based on licensed thresholds.
* Sends automated alerts at 90% and 100% usage.
* Blocks API calls when usage exceeds allowed limits.
* Automatically resets enforcement when the license cycle renews.

</details>

### Self Service Portal

<details>

<summary><strong>Enhanced “Create” Dropdown for Ticket Submission</strong></summary>

* Replaced static “Submit a Ticket” button with dynamic Create dropdown.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FJovJBdSAc6dmCbvDCBij%2Fimage.png?alt=media&#x26;token=5c2be944-58dc-4157-9e4f-072f9fae7354" alt=""><figcaption></figcaption></figure>

* Supports Ticket, Request, and Change initiation from a single entry point.
* Sidebar auto-selects the chosen module type.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FisCpq67oF57WYsCnUruH%2Fimage.png?alt=media&#x26;token=8272137b-e50c-4c0c-b01e-7c2cb8b9d30d" alt=""><figcaption></figcaption></figure>

* Improves submission flow and reduces user navigation steps.
* Automatic redirection to the active section after successful submission.

</details>

### Purchase Order

<details>

<summary><strong>Stepper-Based PO Creation with Grid Line Items</strong></summary>

* Converted PO Add page into structured stepper workflow:
  * Basic Details
  * Items
  * Additional Details

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FYHlyqugOWeLcjlhOClRc%2Fimage.png?alt=media&#x26;token=de6d367b-ce1e-4a51-a3c8-e2a980d3f0d0" alt=""><figcaption></figcaption></figure>

* Introduced grid-based line item management with inline editing.
* Automatic calculation of totals, discounts, and taxes.
* Improved validation and navigation control across steps.
* Enhanced performance for large line item datasets.

</details>

<details>

<summary><strong>Approval from PO Edit Page</strong></summary>

* Approvers can approve/reject directly from PO Edit page.
* Eliminates dependency on email-based approval.
* Supports multi-level approval workflows.
* Approval history captured with comments.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FvczCkfXefjT3aU94gFjf%2Fimage.png?alt=media&#x26;token=53e373d9-fce4-4dc1-a3ba-57f5e051fc4c" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary><strong>PO Number Filter for Asset Widgets</strong></summary>

* Added PO Number as a filter in the Asset and License Usage widgets.
* Enables filtering assets linked to specific Purchase Orders.
* Improves dashboard data visibility and tracking.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FfkYKrkHbZAQ0jH8UG0Dg%2Fimage.png?alt=media&#x26;token=0a5e4fac-2309-4f20-a90d-373a2cf6d845" alt=""><figcaption></figcaption></figure>

</details>

### Project Management

<details>

<summary><strong>Project Meeting View</strong></summary>

* Added Meeting section in Project View.
* Meetings can be associated directly with Projects.
* Displays only meetings linked to the selected project.
* Supports role-based visibility.
* Meeting creation auto-selects the associated project.

</details>

<details>

<summary><strong>Project Task Export with Start &#x26; End Variance</strong></summary>

* CSV export now includes:
  * Start Variance (Baseline Start – Actual Start)
  * Final Variance (Baseline End – Actual End)
* Respects column configuration.
* Ensures variance values are calculated and exported accurately.
* Reflects the latest task updates in the exported file.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FR5lbe1zcEdNUB5mKkOH7%2Fimage.png?alt=media&#x26;token=d34fed33-2cc6-4f22-a497-931311694bea" alt=""><figcaption></figcaption></figure>

</details>

### Ticket Management

<details>

<summary><strong>Chat with AI Agent</strong></summary>

* Introduced an AI-powered conversational interface for ticket operations.
* Supports actions like Create, View, and Update Tickets.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FrrvWTIPyC0p2hBXOO5jh%2Fimage.png?alt=media&#x26;token=7c3d491c-1be2-4b91-9914-2b943885ae89" alt=""><figcaption></figcaption></figure>

* Displays thinking/processing indicators.
* Handles unknown queries gracefully.
* Stores chat history securely.
* Response latency optimized for real-time interaction.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FiBV3XrmIKAGnOHePVOII%2Fimage.png?alt=media&#x26;token=3ff6cbe6-b1a9-44e1-a2ff-7c3699bf95fd" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary><strong>Incident Grid – Custom Fields in Column &#x26; Search</strong></summary>

* Workflow-specific custom fields are now available in:
  * Grid Column Selection
  * Global Search
* Supports operator-based filtering (IN, CONTAINS, etc.).
* Handles duplicate field labels with workflow tagging.
* Dashboard drill-down reflects custom field selections.

</details>

<details>

<summary><strong>Conversation Summary (AI-Powered)</strong></summary>

* Generates an AI-based summary of ticket/request communications.
* Configurable per module via Feature Configuration.
* Supports multi-language summary generation.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FDElFtnAdxHMgyxWVv64w%2Fimage.png?alt=media&#x26;token=6310d6cf-493d-42f4-9af0-5748a621255e" alt=""><figcaption></figcaption></figure>

* Allows regeneration of summaries.
* Displays the last updated timestamp.
* Available in Edit view and Panel view.

</details>

<details>

<summary><strong>Handover Chat to Technician</strong></summary>

* Enables the requester to transfer the AI chat to a technician.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2Fr0lHA7PyJLcTWedM80f1%2Fimage.png?alt=media&#x26;token=3655fb51-37ff-47e9-b6d1-9592b5ab6291" alt=""><figcaption></figcaption></figure>

* Preserves full chat history and issue context.
* Validates technician availability before handover.
* Notifies technician upon assignment.
* Maintains role-based access control.
* Provides a smooth AI-to-human transition experience.

</details>

## 🐛 Bug Fixes and Improvements

* Improved performance in the Ticket sidebar and Account Settings.
* Resolved Azure AD sync, user count, and license validation issues.
* Fixed SLA report inconsistencies and missing metric fields.
* Corrected approval workflow and notification-related issues.
* Addressed asset visibility and search discrepancies.
* General stability, UI, and integration fixes across modules.