# v7.4.4 - February 2026

**Release Cycle:** 26th February 2026\
**Build:** Pre-Release Documentation

## Overview

This upcoming release introduces enhancements across Inventory Agents, Dashboard monitoring, API Metering & License enforcement, Purchase Order workflow improvements, AI-powered Ticket interactions, Asset export optimization, and advanced grid/search capabilities.

The update also includes multiple stability, reporting, and integration fixes across modules.

## <mark style="color:$primary;">Key Updates</mark> <img src="/files/cakqkbCfVQuU5jvwDBvf" alt="" data-size="line">&#x20;

### Inventory Agents

<details>

<summary><strong>Persistent Device Identity</strong></summary>

* Introduced a persistent, agent-generated Device GUID for reliable asset identification.
* Prevents duplicate asset creation during agent reinstallation.
* Eliminates asset collisions caused by invalid or duplicate hardware serial numbers.

<figure><img src="/files/sQw7jLbOEGABs5SMrjHC" alt=""><figcaption></figcaption></figure>

* Ensures consistent reconciliation even with dynamic IP environments.

</details>

### Dashboard

<details>

<summary><strong>SLA Breach Time Dashboard</strong></summary>

* Added SLA Breach Forecast widget.
* Displays upcoming SLA breaches grouped by configurable time intervals (minutes/hours/daily).
* Enables proactive monitoring of tickets that are nearing a breach.
* Fully configurable within Dashboard settings.

<figure><img src="/files/tyKk8bAJhilyhhzZxibp" alt=""><figcaption></figcaption></figure>

</details>

### API Metering

<details>

<summary><strong>API Metering &#x26; License Usage</strong></summary>

* Introduced comprehensive API usage tracking and auditing.
* Captures endpoint, method, IP, organization, timestamp, and status.
* Enforces API call limits based on licensed thresholds.
* Sends automated alerts at 90% and 100% usage.
* Blocks API calls when usage exceeds allowed limits.
* Automatically resets enforcement when the license cycle renews.

</details>

### Self Service Portal

<details>

<summary><strong>Enhanced “Create” Dropdown for Ticket Submission</strong></summary>

* Replaced static “Submit a Ticket” button with dynamic Create dropdown.

<figure><img src="/files/LuVkgamUXAwMmAGWgB7P" alt=""><figcaption></figcaption></figure>

* Supports Ticket, Request, and Change initiation from a single entry point.
* Sidebar auto-selects the chosen module type.

<figure><img src="/files/6TXPkm8r78XfHfWg5ohn" alt=""><figcaption></figcaption></figure>

* Improves submission flow and reduces user navigation steps.
* Automatic redirection to the active section after successful submission.

</details>

### Purchase Order

<details>

<summary><strong>Stepper-Based PO Creation with Grid Line Items</strong></summary>

* Converted PO Add page into structured stepper workflow:
  * Basic Details
  * Items
  * Additional Details

<figure><img src="/files/23VwTokC7ilpB3zixKBj" alt=""><figcaption></figcaption></figure>

* Introduced grid-based line item management with inline editing.
* Automatic calculation of totals, discounts, and taxes.
* Improved validation and navigation control across steps.
* Enhanced performance for large line item datasets.

</details>

<details>

<summary><strong>Approval from PO Edit Page</strong></summary>

* Approvers can approve/reject directly from PO Edit page.
* Eliminates dependency on email-based approval.
* Supports multi-level approval workflows.
* Approval history captured with comments.

<figure><img src="/files/AdiOGSsUcTsZ66UBkbVe" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary><strong>PO Number Filter for Asset Widgets</strong></summary>

* Added PO Number as a filter in the Asset and License Usage widgets.
* Enables filtering assets linked to specific Purchase Orders.
* Improves dashboard data visibility and tracking.

<figure><img src="/files/78hAjCMKADqoZpkGPFTd" alt=""><figcaption></figcaption></figure>

</details>

### Project Management

<details>

<summary><strong>Project Meeting View</strong></summary>

* Added Meeting section in Project View.
* Meetings can be associated directly with Projects.
* Displays only meetings linked to the selected project.
* Supports role-based visibility.
* Meeting creation auto-selects the associated project.

</details>

<details>

<summary><strong>Project Task Export with Start &#x26; End Variance</strong></summary>

* CSV export now includes:
  * Start Variance (Baseline Start – Actual Start)
  * Final Variance (Baseline End – Actual End)
* Respects column configuration.
* Ensures variance values are calculated and exported accurately.
* Reflects the latest task updates in the exported file.

<figure><img src="/files/VG5Ja35aqOHnrznwlnES" alt=""><figcaption></figcaption></figure>

</details>

### Ticket Management

<details>

<summary><strong>Chat with AI Agent</strong></summary>

* Introduced an AI-powered conversational interface for ticket operations.
* Supports actions like Create, View, and Update Tickets.

<figure><img src="/files/iaeiJVzljjgR4R8HQZjG" alt=""><figcaption></figcaption></figure>

* Displays thinking/processing indicators.
* Handles unknown queries gracefully.
* Stores chat history securely.
* Response latency optimized for real-time interaction.

<figure><img src="/files/rlikWLUyGLgd5fcU3dsD" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary><strong>Incident Grid – Custom Fields in Column &#x26; Search</strong></summary>

* Workflow-specific custom fields are now available in:
  * Grid Column Selection
  * Global Search
* Supports operator-based filtering (IN, CONTAINS, etc.).
* Handles duplicate field labels with workflow tagging.
* Dashboard drill-down reflects custom field selections.

</details>

<details>

<summary><strong>Conversation Summary (AI-Powered)</strong></summary>

* Generates an AI-based summary of ticket/request communications.
* Configurable per module via Feature Configuration.
* Supports multi-language summary generation.

<figure><img src="/files/ERAsaOeZXz4dj7V6y465" alt=""><figcaption></figcaption></figure>

* Allows regeneration of summaries.
* Displays the last updated timestamp.
* Available in Edit view and Panel view.

</details>

<details>

<summary><strong>Handover Chat to Technician</strong></summary>

* Enables the requester to transfer the AI chat to a technician.

<figure><img src="/files/yhBtOPNSAfJd5QPt9SSJ" alt=""><figcaption></figcaption></figure>

* Preserves full chat history and issue context.
* Validates technician availability before handover.
* Notifies technician upon assignment.
* Maintains role-based access control.
* Provides a smooth AI-to-human transition experience.

</details>

## 🐛 Bug Fixes and Improvements

* Improved performance in the Ticket sidebar and Account Settings.
* Resolved Azure AD sync, user count, and license validation issues.
* Fixed SLA report inconsistencies and missing metric fields.
* Corrected approval workflow and notification-related issues.
* Addressed asset visibility and search discrepancies.
* General stability, UI, and integration fixes across modules.


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