v7.4.5 - March 2026

View the latest features, enhancements, and fixes by release.

Release Cycle: 27th March 2026 Build: Pre-Release Documentation

Overview

This upcoming release introduces enhancements across Request, Asset, Marketplace, Workflow, Purchase Order, Dashboard, Inventory Agents, Cost Center, Self Service Portal, Project Management, Incident, Reporting, Customer Satisfaction, and AIOps. The focus is on improving usability, reporting flexibility, automation, and AI-driven capabilities.

Key Updates

Request

Android - Request Activities, More Details, Interaction

• Added detailed request view with activities, interactions, and additional information.

• Supports timeline-based activity tracking with expand/collapse behavior.

• Handles empty, error, and loading states for a better user experience.

Asset

Requester Designation & Department in Asset Columns

• Added Requester Designation and Department fields in column selection.

• Enables better asset visibility and user context in grid view.

Marketplace

Azure AD User Sync

• Introduced Azure AD integration for automated user synchronization.

• Supports manual and scheduled sync (hourly, daily, weekly, monthly).

• Provides export reports for users with failed sync.

Workflow

Default Workflow for Purchase Requisition (PR)

• Added default workflow for PR with predefined statuses and transitions.

• Supports customization of approval steps and workflow configuration.

• Ensures structured lifecycle from draft to closure.

Purchase Order

Purchase Requisition (PR) Creation

• Introduced full PR lifecycle management (create, view, update, delete).

• Includes validation, audit tracking, and grid-based listing.

Vendor Details in PO Report

• Improved PO reports to include vendor-related details.

• Ensures better reporting and procurement visibility.

Dashboard

Custom Fields in Group By

• Enabled custom fields in Group By for Ticket and Request widgets.

• Supports drop-down, checkbox, and radio-type custom fields.

• Allows dynamic grouping based on the selected module.

Inventory Agents

Agent Node Enhancement

• Improved agent registration and duplicate handling.

• Enhanced validation using primary and secondary passkeys.

• Optimized performance with indexing and improved logging.

Cost Center

Cost Center View / Edit

• Introduced slide-out panel with inline editing and auto-save.

• Includes tabs for Basic Info, Financials, and Activity Logs.

Cost Center Search & Filter

• Added search and advanced filtering in the Cost Center grid.

• Supports combined filters with pagination and reset options.

Project Management

Predecessor & Successor via CSV Edit

• Added support to define task dependencies through CSV updates.

• Enables bulk updates for task relationships.

• Includes validation of dependency formats and error handling.

Incident

Agentic AI Feature Settings

• Introduced configurable settings for AI agent behavior.

• Supports bot visibility, human handover, and internet search control.

• Settings are persistent and configurable by admins.

Category & Subcategory Filters

• Added filtering in the incident grid using category and subcategory.

• Enables refined incident search and analysis.

Report

Nested Group By in Asset Summary

• Supports up to 4 levels of hierarchical grouping.

• Enables detailed drill-down analysis in reports.

Asset Summary Split View

• Introduced the Split By option for detailed asset breakdown.

• Maintains consistency across preview, view, and export.

Approval Columns in Reports

• Added “Approved By” and “Approval Comment” columns.

• Enhances visibility of approval data in reports.

Customer Satisfaction

CSAT for Request Process

• Enabled feedback collection for resolved/closed requests.

• Sends feedback links via email to requesters.

• Supports CSAT tracking across the Request module.

AIOps

AI Bot Internet Search Engine

• Added LLM-based internet search capability for the AI bot.

• Provides external solutions with reference links.

• Includes usage limits, quotas, and admin configuration.

Self Service Portal

Redirect to SSP from Technician Portal

• Added option to switch between Technician and Self-Service Portal.

• Maintains session without re-login.

• Ensures role-based access control during switching.

Bugs Fixed

• Stability improvements across Request, Asset, and Reporting modules.

• Fixes for data inconsistencies in reports and dashboards.

• UI corrections for better usability and navigation.

• Performance optimizations in agent and backend processing.