> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/explore-more/use-cases/ticket-management/ticket-assignment.md).

# Ticket Assignment

This guide explains the ticket assignment process within the Infraon Infinity platform, focusing on the Ticket Visibility section.

Admins can view, manage, and allocate all tickets generated in the portal. In contrast, Engineers only have access to tickets assigned to them. During ticket creation, they can also self-assign tickets if they are linked to their team in the **"Impacted Service"** column.

The Service Desk Team can view all tickets and manually assign them to a team or a specific technician.

Infraon provides both manual and automatic ticket assignment options:

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Manual</strong></td><td><a href="/pages/NFm4q8NvtmufAhLKPw3Y">Learn More</a> </td><td><a href="/files/vs4WyTWxDcZ3kWlgS8bb">/files/vs4WyTWxDcZ3kWlgS8bb</a></td><td></td></tr><tr><td><strong>Automatic</strong></td><td><a href="/pages/7cCdZ35IukQhhMN20J6J">Learn More</a></td><td><a href="/files/mqPp0PCCoDb9eAnTNUlm">/files/mqPp0PCCoDb9eAnTNUlm</a></td><td></td></tr></tbody></table>