> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/explore-more/use-cases/ticket-management/ticket-creation.md).
# Ticket Creation
## Creating Tickets in Infraon Infinity
Infraon Infinity offers three primary methods for creating tickets.
The first method is through the Self-service portal, where end users can log in and raise their tickets.
The second method involves an email-to-incident feature. By configuring the support email, any emails sent by an end user automatically generate a ticket in the Infraon Infinity platform.
The third method is via the technician portal. If an end user cannot use email or the self-service portal, they can directly contact a technician. The technician can create a ticket for the end user within the admin portal.
The following sections provide a detailed look at these different methods of ticket creation.