Ticket Creation

Creating Tickets in Infraon Infinity

Infraon Infinity offers three primary methods for creating tickets.

The first method is through the Self-service portal, where end users can log in and raise their tickets.

The second method involves an email-to-incident feature. By configuring the support email, any emails sent by an end user automatically generate a ticket in the Infraon Infinity platform.

The third method is via the technician portal. If an end user cannot use email or the self-service portal, they can directly contact a technician. The technician can create a ticket for the end user within the admin portal.

The following sections provide a detailed look at these different methods of ticket creation.