> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/explore-more/video-library-infraon-infinity/infraon-configuration/infraon-automation.md).

# Infraon Automation

## Business Rule

{% embed url="<https://youtu.be/5n1QAMGEf3g>" %}

## Escalation

{% embed url="<https://youtu.be/OxlsYXtWTTc>" %}

## Mail Automator

{% embed url="<https://youtu.be/lFWQIP7_QNI>" %}

## Workflow

### Ticket Workflow

{% embed url="<https://youtu.be/EaOiLe8URGo>" %}

### Change Workflow

{% embed url="<https://youtu.be/s6kfGbgVWCE>" %}

### Request Workflow

{% embed url="<https://youtu.be/QxXM4lWR9RE>" %}

### Problem Workflow

{% embed url="<https://youtu.be/g0A9ka9lVN8>" %}

{% hint style="info" %}
Please refer to our detailed [User Manual ](/infraon-help/infinity-user-guide/infraon-configuration/infraon-automation.md)for comprehensive documentation.
{% endhint %}