> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/explore-more/video-library-infraon-infinity/ticket-management/ticket-assignment.md).

# Ticket Assignment

This guide explains the ticket assignment process within the Infraon Infinity platform, focusing on the Ticket Visibility section.

{% embed url="<https://youtu.be/jYsIgIzqpTA>" %}

## Manual

{% embed url="<https://youtu.be/owEBXUIlakY>" %}

## Automatic

{% embed url="<https://youtu.be/_xjepJw32jU>" %}

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Please refer to our detailed [User Manual ](/infraon-help/infinity-user-guide/ticket-management.md)for comprehensive documentation.&#x20;

For implementation assistance, view our [Step-by-Step ](/infraon-help/explore-more/use-cases/ticket-management/ticket-assignment.md)Integration Guide.
{% endhint %}