> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/explore-more/video-library-infraon-infinity/ticket-management/ticket-creation.md).

# Ticket Creation

Infraon Infinity offers three primary methods for creating tickets.

## Created by Technician  

{% embed url="<https://youtu.be/cTQQh_Ol6j0>" %}

## Email to Incident&#x20;

{% embed url="<https://youtu.be/V88iX7Vh7NU>" %}

## Self Service Portal&#x20;

{% embed url="<https://youtu.be/cvegwO6ESdo>" %}

{% hint style="info" %}
Please refer to our detailed [User Manual ](/infraon-help/infinity-user-guide/ticket-management.md)for comprehensive documentation.&#x20;

For implementation assistance, view our [Step-by-Step ](/infraon-help/explore-more/video-library-infraon-infinity/ticket-management/ticket-creation.md)Integration Guide.
{% endhint %}