# Ticket Resolution

This guide outlines a technician or engineer's process for working on a ticket, from creation to resolution. Tickets follow a specific workflow, which are the steps or guidelines to follow when resolving a ticket, request, or problem.

{% embed url="<https://youtu.be/YABLRPY04hg>" %}

{% hint style="info" %}
Please refer to our detailed [User Manual ](/infraon-help/infinity-user-guide/ticket-management.md)for comprehensive documentation.&#x20;

For implementation assistance, view our [Step-by-Step ](/infraon-help/explore-more/use-cases/ticket-management/ticket-resolution.md)Integration Guide.
{% endhint %}


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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