# Ticket Resolution

This guide outlines a technician or engineer's process for working on a ticket, from creation to resolution. Tickets follow a specific workflow, which are the steps or guidelines to follow when resolving a ticket, request, or problem.

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Please refer to our detailed [User Manual ](https://docs.infraon.io/infraon-help/infinity-user-guide/ticket-management)for comprehensive documentation.&#x20;

For implementation assistance, view our [Step-by-Step ](https://docs.infraon.io/infraon-help/explore-more/use-cases/ticket-management/ticket-resolution)Integration Guide.
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