User Asset Lifecycle

The User Asset Lifecycle module provides complete visibility into all assets allocated to individual users throughout their lifecycle. It enables asset administrators, IT operations teams, and compliance teams to track current and historical asset assignments, monitor critical events, and enhance decision-making during offboarding, transfers, or audits.

This module consolidates every stage of the asset lifecycle — from onboarding to deallocation and end-of-life — capturing key events such as allocation, deallocation, transfers, hardware/software changes, incident logging, new service requests, patch or security updates, warranty expiry, and AMC expiry.

What do you see on the screen

User Asset Lifecycle | Basic Details

Label	Action	Description / Example
Search	Click to input text.	Allows you to search for users in the lifecycle grid. You can search by Username, Email ID, or other identifiers.
Filter	Click to input text.	Provides advanced filtering options for refining results. Fields: Username, Email, Role, Department. Conditions: in, not in, equal to, not equal to, contains, not contains.
Username	View only	Displays the user’s login ID in the system. Often shown with an associated email ID. Example: 10034 / [email protected]
Assigned Assets	View only	Shows the total assets currently allocated to the user. If multiple assets are assigned, only a few are listed, with the remainder summarized. Example: 461005193, +2 More
Department Name	View only	Displays the department to which the user belongs. Example: HR, Finance, IT, etc.
Role	View only	Shows the user’s role in the system (e.g., Requester, Admin, IT Manager). Example: Requester, Infraon Admin, Vendor Admin, etc.
Is Active	View only	Displays whether the user account is active or inactive. Represented with a toggle and status label. Example: Active (blue toggle ON), Inactive (grey toggle OFF)
Last Login Time	View only	Shows the most recent login timestamp of the user in the system. Example: Sep 10, 2025 11:56 AM.

Asset Ownership Views

User Preferences also provide ownership-based filters that allow different personas to see assets depending on their relationship to the user.

User Asset Lifecycle | View Filters

Label	Description / Example
All Users	Displays the complete list of users in the system along with their currently assigned and historical assets. Example: An administrator selects All Users to audit asset allocations across the entire organization.
Owned By Me	Shows only the assets that are currently allocated to the logged-in user. Example: A requester chooses Owned By Me to review their assigned laptop and software history.
Owned By Requesters	Displays assets owned by requesters (end users who raised service/incident requests). Example: A helpdesk engineer applies Owned By Requesters to identify which assets belong to the ticket raiser quickly.
Owned By Technicians	Displays assets assigned to technicians or IT staff members responsible for managing and supporting assets. Example: An IT Manager uses Owned By Technicians to check which assets are currently managed by their support team.

User Preferences

This option in the User Asset Lifecycle module allows organizations to define filters that tailor the visibility of asset lifecycle events for different teams and user roles.

These preferences serve as organization-level filters, enabling teams to focus on the most relevant activities, such as assignments, transfers, support tickets, security checks, or end-of-life events.

Add User Preferences

User Asset Preferences | Basic Details

Label	Description / Example
Assignment & Allocation	Track when an asset is assigned, acknowledged, transferred, or returned by a user. Example: A laptop is assigned to an employee during onboarding and later returned during exit.
Usage & Operations	Monitor user activity on assets, including software installations, policy violations, and maintenance requests. Example: Track when unauthorized software is installed or when a patch request is raised.
Movement & Transfer	Log when users move assets to different locations, transfer them to others, or return them. Example: An employee shifts from the Bangalore office to the Delhi office, and their allocated device is updated accordingly.
Support & Tickets	Capture user-raised tickets, repair status updates, and issue resolutions. Example: A requester raises a ticket for a faulty monitor, and the lifecycle view shows the repair and resolution history.
Security & Compliance	Track user adherence to security policies, monitor encryption status, flag unauthorized access attempts, and log compliance audit results. Example: Record antivirus scans, detect policy violations, or log failed login attempts.
End-of-Life & Recovery	Track asset returns from users, reassignment after exit, and data wipe confirmations. Example: An employee’s laptop is collected, data-wiped, and reassigned to a new hire.

View User Preferences

When you select a user in the User Asset Lifecycle page, the system displays detailed asset information and activity timelines. The following table explains each element:

Label	Action	Description / Example
Filter	Click to input criteria	Provides granular filtering of lifecycle events. Fields: Type, Component Type, Description, Users.
Select Date Range	Click to select from the dropdown	Allows filtering lifecycle events by time range. Options: Current Hour, Last 60 minutes, Today, Last 7 Days, Custom Range, etc.
User Preferences	Click to select a preference.	Filters lifecycle events by organizational categories (Assignment & Allocation, Usage & Operations, Movement & Transfer, Support & Tickets, Security & Compliance, End-of-Life & Recovery). Example: Selecting Security & Compliance displays only encryption, antivirus, or compliance-related events.
Allocated Assets	View only	Displays assets currently allocated to the selected user. Includes details such as Asset Name, Serial Number, IP Address, Location/Entity, Allocation status, and deployment state. Example: APPLE IMAC PRO INF-190
Owned Assets	View only	Shows assets owned by the selected user. These are linked through ownership relationships (not just allocation). Includes details like Asset ID, Serial Number, IP, and current status. Example: Alex - INF-189
Previously Allocated Assets	View only	Displays assets that were previously assigned to the user but have since been deallocated or reassigned. Example: DESKTOP-H14QMPB
Show Activity / Hide Activity	Click to expand/collapse.	Expands or collapses the lifecycle activity timeline for a specific asset. Shows historical changes and actions performed. Example: State Changed from Manage to Deploy, Status Changed from In Use to Allocation – Performed by Shikar, Sep 10, 2025 05:58 PM.
Status	View only	Displays whether the user is active or inactive. Example: Status: Is Active
User Information (Name & Email)	View only	Displays basic details of the selected user, including display name and email ID. Example: Shikar Srivastava