# IMACD

IMACD stands for Install, Move, Add, Change, and Dispose, which provides a structured way to manage organizational changes smoothly. It combines system installation, coherent movement, planned inclusions, adaptation, and organized disposal, forming a strong guide for transformation.

It’s a well-organized path for handling any shift, from setting up new systems to retiring outdated resources. This approach ensures smoother transitions, minimizes disruptions, and streamlines changes within the ever-evolving business landscape.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FDi4H7A6DFrUQqq35NlxQ%2FIMACD%20Lifecycle.svg?alt=media&#x26;token=72dcf51d-3015-4b5a-b6a4-13593d16f6c8" alt="IMACD Lifecycle, (ITAM, ITSM)"><figcaption></figcaption></figure>

From setting up new systems to responsibly recycling old ones, the IMACD process breaks down into five distinct stages, each tackling a core element of IT management and resource handling:

## **Installation**

The Installation phase focuses on deploying and configuring new IT assets within the target infrastructure. This encompasses provisioning compute nodes, client devices, applications, and network fabric. Meticulous installation guarantees the functional integrity and optimal performance of these components.

It is the foundational layer for a highly available and resilient IT ecosystem, where adherence to best practices ensures optimal system operation and efficient resource utilization.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FPEti0n5FbzZO8w3LHPfJ%2FInstallation%20workflow.png?alt=media&#x26;token=0f222ad2-7746-4856-a46f-c72b33565da4" alt="ITSM IMACD Installation Workflow"><figcaption></figcaption></figure>

## **Move**

The IMACD Move phase addresses the physical and logical relocation of IT resources. This encompasses the migration of hardware assets to a new site (e.g., office relocation or reconfiguration) and the transfer of data and software between servers or cloud environments.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FldKYWBHtlypTjTlGRS0g%2FMovement%20Workflow.png?alt=media&#x26;token=fd6039e7-f619-40df-91ff-58f3295984ac" alt="ITSM IMACD Movement Workflow"><figcaption></figcaption></figure>

## **Add**

The "Add" phase of IMACD focuses on the planned integrations of new IT components into the existing infrastructure. This involves the strategic onboarding and configuration of various elements, including:

* Software applications: Deploy and integrate new software tools with existing systems, ensuring compatibility and data interoperability.
* Hardware upgrades: Incorporation of enhanced hardware components to augment performance, functionality, or capacity, adhering to technical specifications and compatibility standards.
* Network expansions: Extension of the network infrastructure to accommodate additional devices, locations, or increased bandwidth requirements, following network design principles and security best practices.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FCSs04ewHzL8vvYnJeHFY%2FAddition%20Workflow.png?alt=media&#x26;token=a3dff5ee-77c6-441b-a272-528af74dfcf7" alt="ITSM IMACD Addition Workflow"><figcaption></figcaption></figure>

## **Change**

The configuration management workflow within IT operations hinges on controlled deployments to modify or update hardware or software configurations. This Change Management phase addresses evolving business needs and issues through controlled modifications. Examples include:

* Network infrastructure modifications: Adjusting routing protocols, firewall rules, or VLAN configurations.
* Software updates: Deploying new versions of operating systems, applications, or firmware.
* Security enhancements: Implementing additional access controls, encryption protocols, or intrusion detection systems.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2Fo9A6OG41H5xlSAum57nk%2FChange%20Workflow.png?alt=media&#x26;token=4af6486a-27e7-4997-8240-c36e3b23c37c" alt="ITSM IMACD Change Workflow"><figcaption></figcaption></figure>

## **Decommissioning**

The Disposal stage of the IMACD encompasses the planned and secure retirement or removal of hardware and software assets at the end of their useful life. This stage is crucial for asset optimization by effectively reallocating resources and minimizing security vulnerabilities inherent to outdated systems. Additionally, it ensures compliant data disposal and prioritizes the secure handling of sensitive information.

<figure><img src="https://8249392-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE4mkwSP8a1BSD9BFNFav%2Fuploads%2FL0837GbVDu4N4ZWAnPDj%2FDestroy%20Workflow.png?alt=media&#x26;token=169cab2c-374f-45ce-b28f-164b8a9f0137" alt="ITSM IMACD Destroy (Decommission) Workflow"><figcaption></figcaption></figure>

## What you see on the screen <a href="#toc174553167" id="toc174553167"></a>

| **Label**    | **Action/ Description**                                                                                                                                                            |
| ------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Search       | Search for the required IMACD process.                                                                                                                                             |
| Filter       | Filter can be added based on the field (Name, Status, State, Creation Time, Assignee, IMACD ID, Priority, and Process Type) and select the condition from the drop-down box below. |
| Grid View    | Click to view in a tabular format.                                                                                                                                                 |
| Panel View   | Click to view the details in the form of a Summary Card.                                                                                                                           |
| New Process  | Click to add an IMACD process                                                                                                                                                      |
| IMACD        | Displays the IMACD ID associated.                                                                                                                                                  |
| Process name | Indicates the process name associated with the IMACD process.                                                                                                                      |
| Assignee     | Displays the name of the assignee assigned to the respective process.                                                                                                              |
| Process Type | Denotes the type of process instance associated with a particular IMACD.                                                                                                           |
| Status       | Displays the current status of the process.                                                                                                                                        |
| Priority     | Indicates the priority of the process; the priority can be low, medium, high, or critical.                                                                                         |
| Asset Count  | Displays the asset count involved in the process.                                                                                                                                  |
| Actions      |                                                                                                                                                                                    |
| Delete       | Click to delete the process.                                                                                                                                                       |

### About IMACD process: <a href="#toc174553168" id="toc174553168"></a>

Clicking the IMACD process will display the following information:

#### IMACD Details| Fields&#x20;

<table data-header-hidden><thead><tr><th width="344"></th><th></th></tr></thead><tbody><tr><td><strong>Label</strong></td><td><strong>Description/ Example</strong></td></tr><tr><td><strong>IMACD Details</strong></td><td></td></tr><tr><td><strong>Basic Details</strong></td><td></td></tr><tr><td>Description</td><td>Displays a brief description of the IMACD process.</td></tr><tr><td>Status</td><td>Indicates the current state of the process. (Ex. New or Waiting for Approval)</td></tr><tr><td>Process Type</td><td>Shows the type of IMACD process. (Move, Add, etc.)</td></tr><tr><td>Priority</td><td>Low, Medium, High, and Critical.</td></tr><tr><td>Workflow</td><td>Indicates the name for the Visual flowchart of processes.</td></tr><tr><td><strong>Shipment Details</strong></td><td></td></tr><tr><td>Shipping Address</td><td>The designated address at which the package is to be retrieved. (Example Branch Office)</td></tr><tr><td>Destination Address</td><td>The physical address where the physical package should be delivered. (Example Head Office)</td></tr><tr><td>Asset Details</td><td></td></tr><tr><td>Asset Type</td><td>Defined the type of asset whether to be IT or fixed asset.</td></tr><tr><td>Asset Category</td><td>Category is the first division of assets within the selected asset type. For example, within IT assets, there can be categories like laptops, desktops, etc.</td></tr><tr><td>Asset Details</td><td>Displays the name of the asset selected.</td></tr><tr><td>Comment</td><td>Any comment associated with the asset.</td></tr><tr><td><strong>Left Panel</strong></td><td></td></tr><tr><td>Assignee</td><td>Displays the name of the assignee assigned to the respective process.</td></tr><tr><td>Gate Pass</td><td>Shows the selected gate pass processed by the admin.</td></tr><tr><td><strong>Communication</strong></td><td></td></tr><tr><td>All</td><td>Displays all the communication that happened in between the process.</td></tr><tr><td>Email</td><td>Displays the email communication.</td></tr><tr><td>SMS</td><td>Displays the SMS communication.</td></tr><tr><td>Comment</td><td>Displays the comment made during the process or shipment of the asset.</td></tr><tr><td>Mail</td><td>Click to add or send a mail during the process.</td></tr><tr><td>Add Notes</td><td>Click to add notes for better communication.</td></tr><tr><td><strong>Attachments</strong></td><td></td></tr><tr><td>Default Page</td><td>Displays all the attachments (documents) aligned to the process.</td></tr><tr><td>Add</td><td>Click to add new attachments.</td></tr><tr><td><strong>Recent Activities</strong></td><td></td></tr><tr><td>Default Page</td><td>Provides a real-time overview of all activities, both in progress and completed, within the corresponding IMACD stage.</td></tr><tr><td>Search</td><td>Click to search for the required communication within the process.</td></tr></tbody></table>