Inventory Agent
The Inventory Agent is used to discover, collect, and synchronize device information from systems within your IT environment. It helps maintain accurate asset records by sending hardware, software, performance, and heartbeat data to the Infraon platform.
Administrators can monitor agent health, track connectivity status, and manage installed agents across devices. The agent automatically collects and synchronizes device information at scheduled intervals.
Every 30 Minutes
Heartbeat status
CPU usage
Memory usage
Disk usage
Every 24 Hours
Hardware changes
Software changes
OS-level updates
Users can:
Modify synchronization intervals
Disable inventory sync when required
What you see on the screen
This page provides a comprehensive view of the agents currently installed on various devices within the IT infrastructure. It is a central hub for monitoring agent health and managing their configurations.
Inventory Agent | Basic Details
Search
Enter the keyword and press search.
Use the search option to quickly locate installed agents by Name, Agent ID, IP Address, or related details.
Filter
Click the filter icon to open filter conditions. Select Field, Condition, and Value, then click Apply Filter.
Use filters to refine the Inventory Agent list based on specific criteria. Fields: Name, Agent ID, IP Address, Serial Number, CPU, Memory, Load, Version, Build Number, Operating System, Is Asset Created, Last Heartbeat, and Creation Time.Conditions: In, Not In, Contains, Not Contains, Equal To, Not Equal To. For date fields such as Last Heartbeat and Creation Time, Before and After options are available.
Name
View agent details
Displays the agent’s name and associated IP addresses. Selecting the row or clicking the details icon opens complete agent information.
Last Heartbeat
View heartbeat status
Shows when the agent last communicated with the platform. This value is used to monitor agent availability and automatically update the asset's operational status.
If no heartbeat is received for approximately 35–45 minutes, the asset status may change to Down. When communication resumes, the status updates to Up. Example: 22 seconds ago, 15 minutes ago, 2 months ago.
CPU
View system usage
Displays the device's current CPU utilization where the agent is installed. Example: 8%.
Memory
View system usage
Shows memory utilization of the device. Example: 81.03%.
Load
View system load indicator.
Displays the agent load or performance status (Low, Medium, High). Example: Medium.
Version
View agent version
Displays the installed agent version and release date. Example: 1.0.7 (20251117).
Description
View or edit notes
Shows additional notes or description added for the agent.
Actions
Edit
Modify agent details
Opens the edit form to update name, description, or mapping details.
Details
Open agent information
Opens a detailed view showing system information, installed components, battery details, and agent properties.
Rescan
Trigger immediate data refresh.
Initiates a rescan for collecting updated data from the device, including CPU, memory, load, and battery information.
Install RDP / RDP Agent Running
Install or verify the RDP agent.
If the RDP agent is not installed, clicking initiates installation. If installed, it displays running status. Allows remote access, file transfer, and session management.
Redirect to Asset
Open the corresponding asset record
Navigates to the associated asset page in the Asset Management module.
Delete
Remove agent entry
Deletes the agent record from the Inventory Agent listing.
When the user clicks the Details icon, a detailed information panel opens.The following table describes each section and field displayed.
Inventory Agent | Details Page
Organization ID
View
Displays the unique organization identifier assigned to the agent. Example: 132356506XXXXX7775040.
Agent ID
View
Unique system-generated ID for the installed agent. Example: 5753EAF56201419C98XXXXX13D3321907.
Agent Version
View
Shows the installed Inventory Agent version. Example: 1.0.7.
Agent Build
View
Displays the agent's build number. Example: 20251117.
Installation Directory
View
Shows the directory path where the agent is installed. Example: C:\Program Files\Infraon Corp\InfraonAgent.
Agent Uptime
View
Displays the time elapsed since the agent last restarted. Example: Up since 12/9/2025 4:57:32 PM.
Utilization
CPU
View usage
Real-time CPU utilization of the device. Example: 8%.
Disk
View usage
Current disk usage percentage. Example: 85.31%.
Memory
View usage
Current memory utilization. Example: 81.03%.
Battery Info
View laptop battery status.
Shows battery percentage and condition if the device is a laptop. Example: 54%. Hidden for non-laptop devices.
System Info
Operating System
View
Displays OS name and edition. Example: Microsoft Windows 11 Pro.
System Uptime
View
Indicates the duration the system has been running since the last shutdown or restart.
Total Physical Memory
View
RAM on the device is installed. Example: 14.83 GB.
Free Physical Memory
View
Available RAM. Example: 2.81 GB.
Total Disk Size
View
Total disk storage capacity. Example: 475.48 GB.
Free Disk Size
View
Available free disk space. Example: 69.84 GB.
Network Interface Information
Expand/Collapse
Displays detailed network configuration of the device, including host name, DNS values, IP routing, adapters, MAC addresses, and media state.
Bulk Edit
Bulk Edit | Basic Details
Label
Action
Description / Example
Enable Inventory Scan
Select agents and click Enable Inventory Scan
Enables inventory scanning for selected agents to collect hardware and software details.
Disable Inventory Scan
Select agents and click Disable Inventory Scan
Disables inventory scanning for selected agents, stopping data collection.
Rescan
Select agents and click Rescan
Triggers an immediate inventory scan on selected agents to refresh asset data.
Install RDP Agent
Select agents and click Install RDP Agent
Installs the RDP agent to enable remote access and session management for selected agents.
Uninstall RDP Agent
Select agents and click Uninstall RDP Agent
Removes the RDP agent from selected agents, disabling remote access capability.
Enable Polling
Select agents and click Enable Polling
Enables periodic polling to monitor system metrics, including CPU, memory, and status.
Disable Polling
Select agents and click Disable Polling
Disables periodic polling for selected agents, stopping real-time monitoring updates.
Install Patch Management Agent
Select agents and click Install Patch Management Agent
Installs the patch management agent on selected systems to enable centralized patch deployment.
Install Log Agent
Select agents and click Install Log Agent
Installs the log agent to collect and forward logs for monitoring and analysis.
Uninstall Log Agent
Select agents and click Uninstall Log Agent
Removes the log agent from selected systems, stopping log collection.
Start Log Agent
Select agents and click Start Log Agent
Starts the log agent service to begin collecting and monitoring logs.
Stop Log Agent
Select agents and click Stop Log Agent
Stops the log agent service, pausing log collection on selected agents.
Shut Down
Select one or more agents → Click More → Click Shut Down
Sends a shutdown command to the selected devices through the Inventory Agent. A details panel displays the execution status with categories such as successful devices, offline devices, unsupported OS, and agent update required.
Only supported for Windows devices with the required agent version.
Restart
Select one or more agents → Click More → Click Restart
Sends a restart command to the selected devices through the Inventory Agent. A details panel shows execution results, including successful, offline, unsupported, and agent-update-required devices.
Action is executed only for eligible devices based on status, OS, and agent version.
From the Inventory Agent page, users can select multiple Infraon Inventory Agents and trigger the installation of the Patch Management Agent across all selected systems in a single action.
This enables bulk deployment of the patch agent without requiring individual asset-level installation.
Instructions to install the Inventory Agent
Inventory agent can be installed on the following devices:
Windows Agent - The inventory agent supports all Windows desktops/laptops, not Windows Servers. The agent can be installed on each device individually or in bulk through the Active Directory.
Mac OS Agent - It supports all Mac versions. The agent supports devices with both Intel-based chips and M-series chips.
Ubuntu(Linux) - Supports all Ubuntu desktops/laptops and servers.
The steps in installing an inventory agent are as follows:
Windows Device
Go to Infraon Configuration -> Bots -> Agents.
Click the 'Download Agent' icon.
Download the Windows Agent.
The agent is downloaded to your device as an MSI file.
Copy the Agent API token displayed on this page. Use it when the agent is installed.
Double-click on the downloaded MSI file to initiate installation.
Paste the Agent API token in the 'Organization Key' field and follow the prompts to finish the installation of the agent on your device.
Add the HTTP or HTTPS proxy server details if a proxy server is used to access the internet.
Provide the administrator's username and password to install the Infraon agent with admin privileges. If not provided, the Infraon agent will be installed on the local account with default privileges.
Once the agent is installed, ensure that the URL https://instance01.wss.infraon.app/' is added to the whitelist.
Mac OS
Go to Infraon Configuration -> Bots -> Agents.
Click the 'Download Agent' icon.
Download the Mac Agent.
The agent is downloaded as a package onto your device. The package includes the PKG file and the API token.
Double-click on the downloaded file to initiate installation. Provide your device credentials to confirm.
Once the agent is installed, ensure that the URL https://instance01.wss.infraon.app/' is added to the whitelist.
Ubuntu
Go to Infraon Configuration -> Bots -> Agents.
Click the 'Download Agent' icon.
Download the Ubuntu Agent.
Your agent has been downloaded as a DEB file. Open the Command center. Type 'sudo dpkg—i InfraonAgent.deb' to initiate installation. Copy the 'Agent Token' from Infraon. Paste this code when the command center prompts for 'Organization Key'.
Type 'y'(yes) to install missing dependencies.
Your agent has been successfully installed. To view installation logs, use the command 'journalctl—u infraonagent.service'.Ensure that the URL 'https://instance01.wss.infraon.app/' is added to the whitelist.
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