> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/infinity-user-guide/infraon-configuration/infraon-automation.md).

# Infraon Automation

Infraon Automation is part of Infraon Configuration and contains configurations that can automate features, processes, and activities within Infraon.

This module of Infraon consists of the following:

**Mail Automator:** Configure IMAP mail accounts on infraon and refer guides to forward your existing emails to Infraon to convert emails into tickets.

**Workflow:** Visualize and create a process flow involving specific activities in the selected module.

**Business Rule :** Defines the business rule for the Infraon system for auto assignment of tickets. 

**Escalation:** Defines the escalations process and automatic assignment mechanism are employed in support ticket resolution. 

**Customer feedback templates:** Customize templates to collect feedback to improve service quality and customer experience.

Let's see each of these in detail.