# Infraon Automation Infraon Automation is part of Infraon Configuration and contains configurations that can automate features, processes, and activities within Infraon. This module of Infraon consists of the following: **Mail Automator:** Configure IMAP mail accounts on infraon and refer guides to forward your existing emails to Infraon to convert emails into tickets. **Workflow:** Visualize and create a process flow involving specific activities in the selected module. **Business Rule :** Defines the business rule for the Infraon system for auto assignment of tickets. **Escalation:** Defines the escalations process and automatic assignment mechanism are employed in support ticket resolution. **Customer feedback templates:** Customize templates to collect feedback to improve service quality and customer experience. Let's see each of these in detail. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.infraon.io/infraon-help/infinity-user-guide/infraon-configuration/infraon-automation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.