# Workflow Workflows act as visual flowcharts of processes within Infraon. They are designed to automate and visualize a multi-step process as a sequence of activities, such as assigning tickets, triggering email or SMS notifications, and requesting approvals. With Infraon, workflows can be created using simple drag-and-drop elements, which can be added as a flowchart to indicate the sequence of activities. ## **How to Build a Workflow?** At this point, you can configure workflows for Ticket, Request, and Problem. Workflows can be triggered using single or multiple conditions within the service catalogue. ### **Components of Workflow** To build a workflow, the following components must be defined: #### **Trigger** Triggers are the initial action(s) that trigger the workflow. One or more triggers can be configured. At this point, only service catalogue-based triggers can be added. #### **Conditions** One or more conditions can be added to be validated while executing. To add a condition, define * **Operand** - Operand is the parameter that needs to be validated. In this case, Service Catalogue. * **Value** - Value of the Operand or the parameter's value to validate. * **Relation** - (and/or) Relation between the conditions (applicable only if multiple conditions are selected) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.infraon.io/infraon-help/infinity-user-guide/infraon-configuration/infraon-automation/workflow.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.