Workflow

Workflows act as visual flowcharts of processes within Infraon. They are designed to automate and visualize a multi-step process as a sequence of activities, such as assigning tickets, triggering email or SMS notifications, and requesting approvals. With Infraon, workflows can be created using simple drag-and-drop elements, which can be added as a flowchart to indicate the sequence of activities.

How to Build a Workflow?

At this point, you can configure workflows for Ticket, Request, and Problem. Workflows can be triggered using single or multiple conditions within the service catalogue.

Components of Workflow

To build a workflow, the following components must be defined:

Trigger

Triggers are the initial action(s) that trigger the workflow. One or more triggers can be configured. At this point, only service catalogue-based triggers can be added.

Conditions

One or more conditions can be added to be validated while executing. To add a condition, define

• Operand - Operand is the parameter that needs to be validated. In this case, Service Catalogue.

• Value - Value of the Operand or the parameter's value to validate.

• Relation - (and/or) Relation between the conditions (applicable only if multiple conditions are selected)