Task Workflow

The Task Workflow defines the lifecycle of a task in Infraon Infinity ITSM. Each task moves through a series of states and statuses, ensuring visibility, accountability, and automation at every step.

Each task has two levels of tracking:

• State → The high-level stage of the task (fixed).

• Status → A sub-level indicator within the state (configurable, names and colors can be customized).

Workflow Sequence

State	Status	Description / Example
Open	To Do	When a task is created, it starts in the Open state. An email notification is automatically sent to the assignee. Example: “Provision Laptop” task created for IT.
In Progress	Ongoing	The assignee begins working on the task, and the status reflects active progress.Example: Technician starts installing the required software.
On Hold	Blocked	The task is paused due to dependencies or external issues. Work cannot proceed until it is resolved. Example: Waiting for vendor confirmation.
Close	Done	The task is completed, and an email notification is sent to the assignee or requester confirming closure. Example: VPN setup is finished; an email has been sent to the user.
Close	Closed	The final state where the task is officially closed. Once in this state, editing is disabled. Example: HR onboarding task marked fully closed.