# Diagnosis Tools

Used to identify, analyze, and troubleshoot problems or issues in various systems, devices, or networks. 

## **Ping** 

A method of determining latency or the amount of time it takes for data to travel between two devices or across a network. 

Infraon uses the Ping option, a diagnostic tool that checks if your device is reachable. Infraon sends a data packet to the device and, in return, receives a data packet if the connection is complete. 

### **How to perform PING Diagnosis** 

Click ‘Ping’ and enter the following details: 

<table data-header-hidden><thead><tr><th width="340"></th><th></th></tr></thead><tbody><tr><td><strong>Label</strong> </td><td><strong>Description/ Example</strong> </td></tr><tr><td>IP Address </td><td>A unique number identifying your device. </td></tr><tr><td>Data Collector </td><td>Select from the drop-down box. </td></tr><tr><td>Count </td><td>Select the count preferred. </td></tr><tr><td>Packet Size </td><td>Select the required one in either of 16/32/64… </td></tr><tr><td>Timeout </td><td>The number of seconds post which Infraon stops attempting to reach the device. </td></tr></tbody></table>

Click ‘Test’. The test results will be displayed in real time.&#x20;

## **SNMP Walk/MIB Walk** &#x20;

Utilized to oversee and control network devices interconnected via an IP network.&#x20;

Infraon uses SNMP, an application that queries the network for a tree of information about a selected device.&#x20;

### **How to perform SNMP Diagnosis**&#x20;

Click ‘SNMP Walk’ and enter the following details:&#x20;

<table data-header-hidden><thead><tr><th width="342"></th><th></th></tr></thead><tbody><tr><td><strong>Label</strong> </td><td><strong>Description/ Example</strong> </td></tr><tr><td>IP Address </td><td>A unique number identifying your device. </td></tr><tr><td>Data Collector </td><td>Select from the drop-down box. </td></tr><tr><td>OIDS </td><td>Object Identifiers </td></tr><tr><td>Port </td><td>The default value is auto-populated. This, however, can be changed. </td></tr><tr><td>Version </td><td>Select the required version. </td></tr><tr><td>Read Community </td><td>Enter the confidential credential. </td></tr><tr><td>Write Community </td><td>Enter the confidential credential. </td></tr><tr><td>Get Bulk </td><td>Selecting this would configure for all the items. </td></tr><tr><td>Get </td><td>Selecting this would configure for one single item. </td></tr><tr><td>Retries </td><td>Selecting this would automatically repeat an action until it succeeds. </td></tr></tbody></table>

Click ‘Test’. The test results will be displayed in real time.&#x20;

## **SSH Check**&#x20;

A communication protocol for computer networks that facilitates data exchange and interaction between two computers.&#x20;

### **How to perform SSH Diagnosis**&#x20;

Click ‘SSH Check’ and enter the following details:&#x20;

<table data-header-hidden><thead><tr><th width="352"></th><th></th></tr></thead><tbody><tr><td><strong>Label</strong> </td><td><strong>Description/ Example</strong> </td></tr><tr><td>IP Address </td><td>A unique number identifying your device. </td></tr><tr><td>Data Collector </td><td>Select from the drop-down box. </td></tr><tr><td>Port </td><td>The default value is auto-populated. This, however, can be changed. </td></tr><tr><td>Login Name </td><td>Enter your selected login name. </td></tr><tr><td>Password </td><td>Enter the password. </td></tr><tr><td>Login Prompt </td><td>Enter the login Prompt. </td></tr><tr><td>Enable Password </td><td>Enter the Enable Password. </td></tr><tr><td>Enable Prompt </td><td>Enter the Enable Prompt. </td></tr><tr><td>Timeout </td><td>The number of seconds post which Infraon stops attempting to reach the device. </td></tr><tr><td>Retries </td><td>Selecting this would automatically repeat an action until it succeeds. </td></tr><tr><td>Hash Key </td><td>Input the required Hash Key for authentication. </td></tr></tbody></table>

Click ‘Test’. The test results will be displayed in real time.&#x20;

## **WMI Check**&#x20;

Microsoft's specifications for centralized management of devices and applications in Windows networks.&#x20;

### **How to perform WMI Diagnosis**&#x20;

Click ‘WMI Check’ and enter the following details:&#x20;

<table data-header-hidden><thead><tr><th width="352"></th><th></th></tr></thead><tbody><tr><td><strong>Label</strong> </td><td><strong>Description/ Example</strong> </td></tr><tr><td>IP Address </td><td>A unique number identifying your device. </td></tr><tr><td>Data Collector </td><td>Select from the drop-down box. </td></tr><tr><td>Login Name </td><td>Enter your selected login name. </td></tr><tr><td>Password </td><td>Enter the password. </td></tr><tr><td>Timeout </td><td>The number of seconds post which Infraon stops attempting to reach the device. </td></tr><tr><td>WinRM </td><td>Windows Remote Management </td></tr><tr><td>WMIC </td><td>Windows Management Instrumentation </td></tr><tr><td>Authentication Type </td><td>Select from the given drop-down box. </td></tr><tr><td>Transport Method </td><td>Select from the given drop-down box. </td></tr><tr><td>WinRM Port </td><td>Enter the WinRM Port details. </td></tr><tr><td>Authentication Level </td><td>Select from the given drop-down box. </td></tr><tr><td>Impersonation Level </td><td>Select from the given drop-down box. </td></tr></tbody></table>

Click ‘Test’. The test results will be displayed in real time.&#x20;


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