Announcements

The Announcement module enables administrators to create and manage time-bound messages that are displayed to users within the application. It supports targeted communication through configurable visibility settings, including users, teams, and tags, ensuring that announcements reach the intended audience.

Announcements are automatically published and expire based on the configured date and time.

What you see on the screen

The Announcement page displays a list of all created announcements with their current status.

Users can view announcements under two tabs:

• Active: Displays currently ongoing announcements within the publish duration

• Expired: Displays announcements that have passed their publish end date

Each announcement record includes details such as:

• Announcement ID

• Created By

• Created On

• Publish Start Date

• Publish End Date

• Status (Ongoing/Expired)

• Actions (Edit/Delete)

How does it work?

Announcements are created with a defined publish window and optional visibility configuration.

• Once the Publish Start Date is reached, the announcement becomes visible to users.

• Announcements are displayed in the Notifications panel → Announcement tab in the top navigation bar.

• Users can click Read More to view the full announcement content.

• Announcements can be associated with a Change, allowing them to be viewed within the Change panel.

• Announcement visibility and lifecycle are fully controlled by date and configuration settings.

Add Announcement

Use this option to create a new announcement and configure its visibility and duration.

Add Announcement | Field Descriptions

Label	Action	Description / Example
Announcement Message*	Input text (Rich text editor)	Enter the announcement content to be displayed to users. Supports formatting such as bold, lists, and links. Example: Scheduled server maintenance on May 15 from 2 AM to 4 AM.
Publish Start Date*	Select date & time	Defines when the announcement becomes visible to users. Example: May 07, 2026 11:00 AM
Publish End Date*	Select date & time	Defines when the announcement expires and is no longer visible. Example: May 15, 2026, 12:00 PM
Associated Change	Select from the dropdown	Links the announcement to a specific change record. This makes announcements visible within the Change module.
Users	Select users	Defines specific users who can view the announcement. If not selected, the announcement is visible to all users.
Teams	Select teams	Limits visibility to selected teams. Useful for targeted communication within specific groups.
User Tags	Select tags	Filters visibility based on user tags. Example: IT Team, Support Team
Requester Tags	Select tags	Defines visibility for requesters based on assigned tags.
Requesters	Select users	Allows selecting specific requesters who can view the announcement.
Add Announcement	Click button	Saves the announcement and publishes it based on the configured schedule.

After entering the required details, click Add Announcement to save the configuration. The announcement will be published automatically based on the defined start and end dates.

• Mandatory fields: Announcement Message, Publish Start Date, Publish End Date

• If no visibility configuration is defined, the announcement is visible to all users.