Support Information

This module allows organizations to configure and publish their helpdesk contact details, operating hours, and other support-related information. Once configured, this information is displayed in the Self-Service Portal (SSP) under the Help section, ensuring that end users (requesters) can easily access relevant support contacts.

Supports rich text formatting for clear, professional presentation of details.

Add Support Information

• Click on the rich text editor field to enter helpdesk details such as operating hours, phone numbers, and email addresses.

• Use available text formatting options (bold, italics, headings) for clarity.

Rich Text Editor | Basic Details

Label	Description / Example
Styles	To ensure proper formatting and hierarchy, choose the desired text style for the content, such as Heading 1, Heading 2, or Paragraph.
Bold (B)	Makes selected text bold for emphasis. Example: Helpdesk Hours.
Italic (I)	Italicizes selected text for subtle emphasis. Example: Operating Hours.
Underline (U)	Underlines text to highlight important details. Example: Contact Number.
Strikethrough (S)	It adds a line through text and is helpful for outdated info. Example: Old Email.
Bullet List	Creates a bulleted list for multiple contact numbers or instructions.
Numbered List	Creates a numbered sequence that is proper for step-by-step support procedures.
Insert Link	Converts text into a clickable hyperlink.
Insert Image	Allows adding images, such as a support team logo or working hours chart.
Embed Video	Insert an external video link so that the video plays directly within the information box.
Formula	Add mathematical or logical formulas directly into the information box for apparent reference.
Code Block	Insert a code block to neatly display code snippets or technical details.
Font Color	Changes text color for emphasis (e.g., red for urgent contact numbers).

• Click Save to publish the details.

Once saved, the SSP displays a Help icon. Clicking it opens a read-only slider showing the configured details.

Example Content:

ITBA Helpdesk  
Operating Hours: 8:30 AM – 8:30 PM  
Contact Number: 011-69134300  
Email: [email protected]  

CPC Helpdesk  
Operating Hours: 9:00 AM – 5:00 PM  
Mobile: [phone]  
Landline: 080-49397201 (30 lines)