> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/infinity-user-guide/infraon-configuration/organization/support-information.md).

# Support Information

This module allows organizations to configure and publish their helpdesk contact details, operating hours, and other support-related information.\
\
Once configured, this information is displayed in the **Self-Service Portal (SSP)** under the **Help** section, ensuring that end users (requesters) can easily access relevant support contacts.

Supports rich text formatting for clear, professional presentation of details.

<figure><img src="/files/RvfJkgI9FI2cR7pRY3GT" alt=""><figcaption></figcaption></figure>

## **Add Support Information**

* Click on the rich text editor field to enter helpdesk details such as operating hours, phone numbers, and email addresses.
* Use available text formatting options (bold, italics, headings) for clarity.

**Rich Text Editor** | Basic Details

<table data-header-hidden><thead><tr><th width="176.5999755859375" valign="top"></th><th valign="top"></th></tr></thead><tbody><tr><td valign="top"><strong>Label</strong></td><td valign="top"><strong>Description / Example</strong></td></tr><tr><td valign="top"><strong>Styles</strong></td><td valign="top"><strong>To ensure proper formatting and hierarchy, choose the desired text style for the content, such as Heading 1, Heading 2, or Paragraph.</strong></td></tr><tr><td valign="top"><strong>Bold (B)</strong></td><td valign="top"><p>Makes selected text bold for emphasis.</p><p> </p><p>Example: <strong>Helpdesk Hours</strong>.</p></td></tr><tr><td valign="top"><strong>Italic (I)</strong></td><td valign="top"><p>Italicizes selected text for subtle emphasis.</p><p> </p><p>Example: <em>Operating Hours.</em></p></td></tr><tr><td valign="top"><strong>Underline (U)</strong></td><td valign="top">Underlines text to highlight important details.<br><br>Example: <em>Contact Number.</em></td></tr><tr><td valign="top"><strong>Strikethrough (S)</strong></td><td valign="top"><p>It adds a line through text and is helpful for outdated info.<br><br></p><p>Example: <del>Old Email</del>.</p></td></tr><tr><td valign="top"><strong>Bullet List</strong></td><td valign="top">Creates a bulleted list for multiple contact numbers or instructions.</td></tr><tr><td valign="top"><strong>Numbered List</strong></td><td valign="top">Creates a numbered sequence that is proper for step-by-step support procedures.</td></tr><tr><td valign="top"><strong>Insert Link</strong></td><td valign="top">Converts text into a clickable hyperlink.</td></tr><tr><td valign="top"><strong>Insert Image</strong></td><td valign="top">Allows adding images, such as a support team logo or working hours chart.</td></tr><tr><td valign="top"><strong>Embed Video</strong></td><td valign="top">Insert an external video link so that the video plays directly within the information box.</td></tr><tr><td valign="top"><strong>Formula</strong></td><td valign="top">Add mathematical or logical formulas directly into the information box for apparent reference.</td></tr><tr><td valign="top"><strong>Code Block</strong></td><td valign="top">Insert a code block to neatly display code snippets or technical details.</td></tr><tr><td valign="top"><strong>Font Color</strong></td><td valign="top">Changes text color for emphasis (e.g., red for urgent contact numbers).</td></tr></tbody></table>

* Click **Save** to publish the details.

Once saved, the SSP displays a **Help** icon. Clicking it opens a **read-only slider** showing the configured details.

### **Example Content:**

```
ITBA Helpdesk  
Operating Hours: 8:30 AM – 8:30 PM  
Contact Number: 011-69134300  
Email: itba.helpdesk@incometax.gov.in  

CPC Helpdesk  
Operating Hours: 9:00 AM – 5:00 PM  
Mobile: 8105272311  
Landline: 080-49397201 (30 lines)  
```