# Support Information This module allows organizations to configure and publish their helpdesk contact details, operating hours, and other support-related information.\ \ Once configured, this information is displayed in the **Self-Service Portal (SSP)** under the **Help** section, ensuring that end users (requesters) can easily access relevant support contacts. Supports rich text formatting for clear, professional presentation of details.

## **Add Support Information** * Click on the rich text editor field to enter helpdesk details such as operating hours, phone numbers, and email addresses. * Use available text formatting options (bold, italics, headings) for clarity. **Rich Text Editor** | Basic Details


Label	Description / Example
Styles	To ensure proper formatting and hierarchy, choose the desired text style for the content, such as Heading 1, Heading 2, or Paragraph.
Bold (B)	Makes selected text bold for emphasis. Example: Helpdesk Hours.
Italic (I)	Italicizes selected text for subtle emphasis. Example: Operating Hours.
Underline (U)	Underlines text to highlight important details. Example: Contact Number.
Strikethrough (S)	It adds a line through text and is helpful for outdated info. Example: ~~Old Email~~.
Bullet List	Creates a bulleted list for multiple contact numbers or instructions.
Numbered List	Creates a numbered sequence that is proper for step-by-step support procedures.
Insert Link	Converts text into a clickable hyperlink.
Insert Image	Allows adding images, such as a support team logo or working hours chart.
Embed Video	Insert an external video link so that the video plays directly within the information box.
Formula	Add mathematical or logical formulas directly into the information box for apparent reference.
Code Block	Insert a code block to neatly display code snippets or technical details.
Font Color	Changes text color for emphasis (e.g., red for urgent contact numbers).

* Click **Save** to publish the details. Once saved, the SSP displays a **Help** icon. Clicking it opens a **read-only slider** showing the configured details. ### **Example Content:** ``` ITBA Helpdesk Operating Hours: 8:30 AM – 8:30 PM Contact Number: 011-69134300 Email: itba.helpdesk@incometax.gov.in CPC Helpdesk Operating Hours: 9:00 AM – 5:00 PM Mobile: 8105272311 Landline: 080-49397201 (30 lines) ``` --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.infraon.io/infraon-help/infinity-user-guide/infraon-configuration/organization/support-information.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.