OKTA

Infraon–Okta Integration enables secure authentication and centralized user management by integrating Okta with Infraon. It allows organizations to synchronize users, manage roles, and enable Single Sign-On (SSO) for both Infraon users and Self-Service Portal (SSP) requesters.

Using this integration, administrators can configure Okta credentials, synchronize user data, and ensure consistent user access control across the platform.

You can:

• Configure Okta integration from the Marketplace

• Enable SSO login for Infraon and SSP users

• Synchronize users, roles, and attributes from Okta

• Manage user lifecycle (activation/deactivation)

• Schedule and monitor user synchronization

• Export unsynced users for troubleshooting

How To Install

Step 1: Go to the Marketplace tab on the left navigation panel to begin the integration. Click on the Okta card from the available integrations to open the plugin details page.

Step 2: On the plugin page, click the Install button to add the Okta integration to your Infraon environment.

Once installed, the configuration page will become available for setup.

Step 3: Enter the connection details so Infraon Infinity can communicate with your Okta instance.

Configuration | Basic Details

Label	Action	Description / Example
Config Name	Enter value	Specify a name for the Okta configuration. This is used to identify the integration setup within Infraon, especially when managing multiple configurations. Example: Okta-SSO-Production
Okta Domain URL	Enter value	Enter the Okta organization domain used for integration. This value is used to establish a connection with Okta APIs for authentication and user synchronization. Example: your-org.okta.com
API Token	Enter value	Enter the API token generated from Okta. This token is required to authenticate API requests and fetch user data (users, groups, attributes) from Okta into Infraon. Example: Token generated from Okta Admin Console → Security → API → Tokens
Sync	Select from the dropdown	Select the user types to be synchronized from Okta into Infraon. Options: Users: Syncs internal users such as technicians and admins into Infraon. Requesters: Syncs end users who raise requests via the Self-Service Portal (SSP). Example: Select Users to sync technician accounts, or select Requesters to sync SSP users.
Verify	Click to validate configuration	Validates the provided Okta Domain and API Token by establishing a connection with Okta. If successful, the configuration can proceed to installation. If validation fails, appropriate error messages are displayed, and installation is blocked.

Step 4: Once the Okta configuration is successfully added and verified, navigate to the Settings section to perform additional configuration and manage synchronization operations.

Configure Settings | Basic Details

Label	Action	Description / Example
Sync Data	Click Sync Now	Initiates an immediate synchronization between Okta and Infraon. This process fetches user data (profiles, attributes, and group memberships) and updates Infraon with the latest information from Okta. Click Sync Now after initial setup to import all users from Okta into Infraon.
Okta – Infraon Configuration	Click Configuration	Opens the configuration settings to manage field mappings between Okta and Infraon. This ensures that user attributes such as name, email, and roles are accurately synchronized.
Schedule Sync	Click Schedule	Allows you to configure automated synchronization at defined intervals. This helps keep user data up to date without manual intervention. Example: Schedule a daily sync at 02:00 AM to automatically update user changes from Okta.
Export Unsynced Data	Click Export	Downloads a CSV file containing records that failed to sync due to errors such as invalid configurations or missing data. Example: Export unsynced users to review missing attributes or failed mappings.