> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/infinity-user-guide/marketplace/ring-central.md).

# Ring Central

The Infraon Ring Central marketplace integration creates a seamless connection between the requester and the technicians while resolving tickets. This will be achieved through a cloud-based communication system that combines calling features with collaboration tools, allowing for faster issue resolution and ultimately leading to faster resolution for customers.

## How to Install <a href="#toc202351343" id="toc202351343"></a>

### Installation Steps

#### **STEP 1: Installing the integration**

**STEP 1.1:** Log in to your Infraon account. On the left panel, click on the Marketplace tab and select **“Ring Central”** integration.&#x20;

<figure><img src="/files/HI8gp4wVtWcgSLKpJBjj" alt=""><figcaption></figcaption></figure>

**STEP 1.2:** After clicking the tab, click on Install.

![](/files/ugu1czWFns2EtuVmkcUT)

**STEP 1.3:** Once the installation is done, click on the Ring Central-Infraon configuration tab.

![](/files/zLyZxWjmAIiDFs6ex3tP)

**STEP 1.4:** Enter the credentials as prompted in the respective call-out boxes.

![](/files/DSXWmtN22YjByMv3FBcx)

<table data-header-hidden><thead><tr><th width="199.00006103515625"></th><th></th></tr></thead><tbody><tr><td>Label</td><td><strong>Description / Example</strong></td></tr><tr><td><strong>Client ID*</strong></td><td><p>The unique identifier generated in your RingCentral developer account for API authentication.</p><p><strong>Example:</strong> a1b2c3d4e5f6g7h8</p></td></tr><tr><td><strong>Client Secret Key</strong>*</td><td><p>A secure key paired with the Client ID to authenticate API requests.</p><p><strong>Example:</strong> x9y8z7w6v5u4t3s2</p></td></tr><tr><td><strong>Server</strong>*</td><td><p>The RingCentral API server URL or environment (e.g., Sandbox or Production).</p><p><strong>Example:</strong> <a href="https://platform.ringcentral.com/">https://platform.ringcentral.com</a></p></td></tr><tr><td><strong>User</strong>*</td><td>The Infraon platform user account will be linked with the RingCentral integration and selected from the drop-down list.</td></tr><tr><td><strong>JWT Token</strong>*</td><td><p>JSON Web Token is for secure authentication without using a username/password. Obtained from the RingCentral admin portal.</p><p><strong>Example:</strong> eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9...</p></td></tr><tr><td><strong>Add</strong></td><td>Allows you to add and configure additional user credentials for multi-user setup within the same organization.</td></tr></tbody></table>

Follow the steps below to add the credentials.

#### **STEP 2: Register an App**

**STEP 2.1:** Log in to the Ring Central webpage.

**STEP 2.2:** After logging in, go to the developer guides. Navigate to the "Voice" section and find the "Getting Started" page. Click the **"Create RingOut App"** button to begin.

<figure><img src="/files/9wLKFS7dJYvwe7E2QHHK" alt=""><figcaption></figcaption></figure>

**STEP 2.3:** Begin the app registration process by clicking **"Register App."**

<figure><img src="/files/XfFTjzvhbpEsZe0grEyx" alt=""><figcaption></figcaption></figure>

**STEP 2.4:** Select the app type and click on **‘Next’** to continue.

![](/files/koxjndEwrrqLdFf3suyD)

**STEP 2.5:** Now, enter the app name, description, and primary contact information in the ‘Add properties’ section. Click on the **(i)** button for more details.

<figure><img src="/files/rVC2FCtuloGi4Q6XwA2C" alt=""><figcaption></figcaption></figure>

**STEP 2.6:** In the ‘App Card’ section, shape the app's appearance on the App Gallery. Use these fields to configure its presentation. For more help, click on the **(i)** button to learn how to customize profiles for partners' app galleries.

![](/files/ROuCdvEEG5Etq7juz1Sn)

**STEP 2.7:** In the ‘Auth’ section, locate and choose the authentication type that aligns with the organization’s security protocols.

Select **‘Yes’** to issue refresh tokens.

![](/files/LWjgdqvtcu4TELrXPdZi)

**STEP 2.8:** Add the required security scopes and configure security by specifying access levels in the security section. **“Public”** grants unrestricted access, while **“Private”** limits access only to authorized users.

![](/files/mvKmdPEGRrZSYgQ2Lv7j)

**STEP 2.9:** Select the app features as per the requirements and click **“Create”** to register the app.

![](/files/NSu8wQbD1O2GkU1UkVGR)

The app has now been registered.

#### **STEP 3: Obtaining the Access Credentials**

**STEP 3.1:** Navigate to **Step 2.3** and click the newly created app to access its details.

![](/files/ug7A845yLV3Lo6Hx3j4o)

**STEP 3.2:** On the panel, select the **Dashboard** tab.

![](/files/NjcIs4NXPVndIttRFmY1)

**STEP 3.3:** Copy and paste the **API server URL**, **Client ID**, and **Client Secret** into the Infraon portal's configuration page. (STEP 1.4)

![](/files/0w4B4oUr13ezHHvIzNY9)

#### **STEP 4: Generating the JWT Token**

**STEP 4.1:** Click on the user account icon, then navigate to the **Credentials** tab to continue.

![](/files/wl1bqZapXGVB0xduEbJ4)

**STEP 4.2:** Click **Create JWT** to generate a unique JWT for each specific user. Make sure to save the generated token securely for later use in the configuration.

<figure><img src="/files/yQzvpKBw8f2EEAQVsfpY" alt=""><figcaption></figcaption></figure>

**STEP 4.3:** On the **Create JWT** page, enter a descriptive label (e.g., Infraon Call Credentials) and choose the environment that matches your server URL—**Production** or **Sandbox**.

Then, proceed to configure the allowed applications as needed.

<figure><img src="/files/wvFWMFnDynpfrepdrzDA" alt=""><figcaption></figcaption></figure>

**STEP 4.4:** Check the required selection

<figure><img src="/files/IsWNRvJJbFpaVTo7fPf6" alt=""><figcaption></figcaption></figure>

Now open the same downloaded JSON file, access the JWT token, and paste it into the Infraon portal's configuration page.

![](/files/JH0SdjeXPGg9Vhrhza5Z)

**STEP 4.3:** After adding the required credentials, click **"Verify"** to complete the Ring Central and Infraon integration.

![](/files/8FppZrQnQmRdYSEPNGuE)

The above process is now completed.


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