# ServiceNow

The Infraon–ServiceNow integration automates workflows and seamlessly optimizes resource allocation. This leads to significant cost savings and improved productivity, allowing your IT team to focus on high-priority tasks and deliver faster resolutions.

You can now: 

* Create a new ticket 
* View the status of the ticket 

## How to Install  <a href="#toc174553364" id="toc174553364"></a>

## **Install the App**&#x20;

**STEP 1:** Log in to your Infraon account. On the left panel, click on the Marketplace tab. Select the **“ServiceNow”** integration. &#x20;

![](/files/j9pQe8WzIZfIVR3LsaFL)

**STEP 2:** After clicking the tab, go ahead and install. &#x20;

![C:\Users\shika\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\614FF519.tmp](/files/jcZ6qte1Wnpn3Bqen1X3)

**Step 3:** Once the installation is done, click on the configuration tab. &#x20;

![](/files/sqTxlvk7d1a1pfl7RCYw)

**STEP 4:** Enter the credentials below from your ServiceNow admin account.&#x20;

{% hint style="info" %}
**Note**: Click on the![C:\Users\shika\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\C4DF2F75.tmp](/files/d2S3fjusb1GvR4MZoygM) button to find more.&#x20;
{% endhint %}

The below snip will be visible.&#x20;

![](/files/xhtcR34tB5MvE5l5P6dt)

### **Entering the credentials**&#x20;

**STEP 5:** Log in to your ServiceNow admin account by clicking here to enter the credentials.&#x20;

**STEP 6:** Once logged in to the ServiceNow Admin portal, on the top left corner, click on the **“All”** tab and search for **“System OAuth > Application Registry.”**&#x20;

![](/files/weJhC7ZUuHga01oI0qOS)

**STEP 7:** You can copy credentials from the page.&#x20;

Your application isn’t registered. If you don’t have a registered application, you can add a new one by clicking **“New”** at the extreme top right corner.&#x20;

**STEP 8:** Now enter the required dialog boxes, as per the conditions below.&#x20;

Once done, click **“Update”** on the extreme right bottom corner.&#x20;

![](/files/zVoTXCteeMGAqwDe8ZZE)

Copy the credentials and enter them on *STEP 4*.&#x20;

**Step 9:** Click the **“Sync Now”** tab once the configuration is done.&#x20;

![](/files/RpzFd2JwQLH8cs5E3maB)

The process is now completed!&#x20;


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