> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/infinity-user-guide/marketplace/teams.md).
# Teams
you have registered, you can save the keys belowThe Infraon-Teams application enables the integration of critical IT alerts within your existing MS Teams channels, triggering immediate collaboration and swift resolution. You can now:
* Create tickets
* Create requests
* View ticket detail
* Real-time updates on status changes
* Real-time updates on Comments
## How to Install
### **Create Azure Bot**
**STEP 1:** Go to the Azure portal, and in the right panel, select **“CREATE A RESOURCE."** In the search box, enter Azure Bot, press Enter, and choose.
**STEP 2:** After selecting the Azure Bot, the snip below will appear. In the respective dialog boxes, enter the “Bot Handle,” “Subscription,” and “Resource Group” details.
{% hint style="info" %}
**Note:** *\**Ones are mandatory to fill out.
{% endhint %}
**STEP 3:** Click **Review & Create** to continue.
Azure bot is created successfully.
### **Add the Microsoft Team Channel**
**STEP 4:** Go to **Bot Services > Click on the new bot created**, navigate to the vertical left panel, and click **“Channels >Available Channels.”** add Teams.
**STEP 5:** Agree to the **“Terms of Service”** and click **“Agree”** to continue.
**STEP 6:** Select the Teams Messaging Option as per your Teams license. Click on **“Apply”** to enable the channel.
**Create a New Client Secret ID (I)**
**STEP 7:** Go to the search bar and search for **Microsoft Entra ID**. On the left panel, click on the **"APP REGISTRATION.**
**STEP 8:** Click on the **“OWNED APPLICATIONS”** and click on the Infraon to view the credentials.
After clicking, this page can be visible.
**STEP 9:** On the left panel, click **“CERTIFICATES & SECRETS”**
Create a new secret -> Click certificate and secrets -> New Client Secret and copy the credentials.
{% hint style="info" %}
**Note:** Copy the value and keep it safe as the key gets hidden on refresh
{% endhint %}
### **Create a New App Registration**
**STEP 10:** Navigate to **Home > Microsoft Entra ID > New Registration.** In the search box panel, enter **“bot2-test2”.** You can select the required option.
**STEP 11:** Once completing the registration, search for your new app registration ID in the **“OWNED APPLICATIONS”**
**STEP 12:** Once you have registered, you can save the keys below in the overview section on the left panel.
### **Create a New Client Secret ID (II)**
**STEP 13:** Once the previous step is completed, you can go back to **“CERTIFICATE & SECRETS”** -> Click on the **“NEW CLIENT SECRET”**
**STEP 14:** Click **“ADD”** to proceed.
{% hint style="info" %}
**Note**: This value will be hidden on page refresh.
{% endhint %}
> **Enable App Registration the permission to be a contributor for the bot.**
**STEP 15:** Navigate to **Bot Services > Your Bot**. On the left panel, click **Access Control (IAM).**
**STEP 16:** Click **“Role Assignment”**
**STEP 17:** Click **Privileged administrator roles**, click **Contributor role**, and Click > **NEXT**.
**STEP 18:** Now redirect to **Members > Select members to add mail ID**. Click **Next** to continue.
**STEP 19:** Once you've reviewed everything, click **Review + Assign** to complete the process.
Follow the above steps to create multiple channels to suit your requirements.
### **Adding Infraon Integration with Microsoft Teams**
**STEP 1:** Log in to your Infraon account. On the left panel, click on the **Marketplace** tab. Select **Microsoft Teams integration**.
**STEP 2:** Click **"INSTALL"** to continue.
**STEP 3:** Enter the credentials in the following dialog boxes.
{% hint style="info" %}
**Note**: Click (i) the button to learn more.
{% endhint %}
**STEP 4:** Once you have entered the credentials, click **"VERIFY"** to continue.
Once the installation is done, the below snip will be visible.
**STEP 5:** Now, download the **“MANIFEST”** file to add Infraon integration to your Microsoft Teams.
**STEP 6:** Go to Microsoft Teams. From the left panel, click **“APPS.”**
**STEP 7:** Click **“MANAGE YOUR APPS”** in the bottom left corner.
**STEP 8:** Click on **“UPLOAD AN APP”**
**STEP 9**: Click **“UPLOAD CUSTOM APP”** and upload the downloaded manifest file.
**STEP 10:** Once you select the required manifest file, click **“ADD”** to proceed.
The process is now completed.
---
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