> For the complete documentation index, see [llms.txt](https://docs.infraon.io/infraon-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/infraon-help/infinity-user-guide/marketplace/whatsapp.md).
# WhatsApp
The Infraon-WhatsApp application eliminates complexity by offering a unified IT support platform. Users can report their issues via WhatsApp chat, eliminating the need to navigate different systems or make time-consuming phone calls.
You can now:
* Create tickets
* Create requests
* View ticket detail
* Real-time updates on status changes
## How To Install
### **Installing the app**
**STEP 1:** Log in to your Infraon account. On the left panel, click on the **Marketplace** tab. Select the **“Infraon-WhatsApp"** integration.
**STEP 2:** After clicking the tab, click Install.
**Step 3:** Once the installation is done, click on the WhatsApp-Infraon configuration tab.
Enter the credentials as prompted: Name, Phone Number, Phone Number ID, WhatsApp Business Account ID, and Permanent Access Token. Then, follow the below steps to get the required information.
### **Create an App**
**STEP 3.1:** Log onto [Meta Business Suite](https://business.facebook.com/create/) using a Facebook or Instagram account.
**STEP 3.2:** Once logged in, on the top panel, click **“Apps,”** and then click on the **“Create App”** tab.
**STEP 3.3:** Select **“Other”** and continue by clicking **“Next.”**
**STEP 3.4:** Select the **“Business”** option and click **“Next.”**
**EnterSTEP 3.5:** Enter the required credentials (Name and email address) in the dialog box, and click **“Create App.”**
Once done, the below notification pops up. Click **“Continue”** to proceed.
### **Enable API permissions**
**STEP 3.6:** Once the app is created, click **“WhatsApp > Set up.”**
Follow the steps carefully:
**STEP 3.7:** Select “WhatsApp > Quick Start” on the left panel to set up the API. Click on the **“Start Using the API “** tab to continue.
Follow the necessary steps to complete the setup.
**STEP 3.8:** Copy the **Phone Number ID** and **WhatsApp Business Account ID** and paste them on *STEP 3*.
{% hint style="info" %}
**NOTE:** We will not copy the temporary access token because this is only valid for the first 24 hours. We will generate a permanent token number using the following steps.
{% endhint %}
### **Generating Permanent Token Number**
**STEP 3.9:** Go to *“STEP 3.2”* and click on the **business name** in blue colored, created earlier.
**Select “System Users” on the left panel STEP 3.10:** On the left panel, select **“System Users”** and click **“Add”** to continue.
**STEP 3.11:** Enter the name of your **“System user”** and Click **“Select User Role > Admin.”**
Click **“Create System User”** to continue.
**STEP 3.12:** Click on the **“Generate New Token”**
**STEP 3.13:** Tick the **“whatsapp\_business\_messaging”** and **“whatsapp\_business\_management”** and click **“Generate Token.”**
Once done, copy the token number and paste it into *STEP 3* (refer to above).
**STEP 4:** Once you have entered the credentials, continue by clicking on the **“Submit”.**
### **Configuring the webhooks**
**STEP 5:** Copy the **“Webhook URL”** and **“Verify Token”** and go to *“STEP 3.8.”*
**STEP 5.1:** Click on the **“Configure webhooks”**
**STEP 5.2:** Click **“Edit”** and paste the **“Callback URL”** and **“Verify token”** from *STEP 5.*
**“Click Verify and Save”** to proceed.
**STEP 5.3:** Click on **“Webhook fields > Manage.”**
**STEP 5.4:** Select **“Messages”** toggle and click **“Done”** to continue.
### **Verify your personnel details**
**STEP 5.5:** Proceed with **“Step 5”** by clicking the **“Add phone number”** tab.
**STEP 5.6:** Enter your **“Business name”, “Business Website”** and **“Country”** and click **“Next”.**
**STEP 5.7:** Once done, verify your Phone number by Text message or phone call. \
Click **“Next”** to continue.
### **Add Payment Method**
**STEP 5.8:** Now click on the **“Add Payment Method”.**
**STEP 5.9:** Enter the required details for your payment mode by clicking **“Add.”**
**STEP 6:** Once all the steps for the API Setup are completed, go to *STEP 5* and click **“Complete.”**
The Infraon-WhatsApp integration is now complete!!
---
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