ITSM Documentation

What are you looking for?

Get Started User Guide Administrator Guide

Quickly access the documentation you need to get started, manage the product, or explore its capabilities.

Start here

New to Infraon ITSM? Follow these steps to find the right documentation and get started.

Each documentation set follows the same order, so the opposite path works for whichever module you begin with.

1

Choose your guide

Start with the User Guide if you are using the product, or the Administrator Guide if you are configuring and managing it.

2

Complete the basics

Follow the getting-started and initial configuration documentation for your service desk.

3

Explore the product

Use the documentation to explore the service management capabilities relevant to your role.

4

Go deeper when needed

Move on to advanced configuration, APIs, integrations, troubleshooting, and release documentation.

Explore Infraon ITSM

Explore the major capabilities and documentation areas available in Infraon ITSM.

Incident Management

Manage incidents, priorities, assignments, escalations, and resolution workflows.

Service Requests

Manage service requests, approvals, fulfillment, and request workflows.

Problem Management

Identify, investigate, and resolve recurring or underlying service issues.

Change Management

Plan, assess, approve, implement, and track changes.

Project Management

Plan and track projects, tasks, milestones, and resources.

SLA Management

Define, monitor, and manage service-level commitments.

Service Catalog & Knowledge Base

Publish catalog items and maintain knowledge articles for users and agents.

Workflow Automation & Reporting

Automate approvals and assignments, and analyze service performance.

AI Feature Configuration

Configure and manage AI-powered features across Infraon.

Administration

Configure and maintain Infraon ITSM, manage users and access, and control system settings.

Covers system configuration, user management, roles and permissions, notifications, workflows, integrations, security, and reports.

Open Administrator Guide

What's new

Stay up to date with new features, enhancements, changes, and bug fixes in Infraon ITSM.

View Release Notes

Developer resources

Integrate Infraon ITSM with applications and workflows using the available APIs and integration resources.

Explore API Documentation

Need help?

Can't find what you're looking for? Explore the documentation or contact the Infraon support team for assistance.

Explore Documentation Contact Support