> For the complete documentation index, see [llms.txt](https://docs.infraon.io/it-service-management/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/it-service-management/user-guide/infraon-configuration/infraon-automation/notification-rule.md).

# Notification Rule

The Notification module enables you to automate notifications across different Infraon modules by defining notification rules and reusable templates. It helps ensure that users receive timely updates whenever specific events or actions occur within the selected module.

Notification configuration is organized into two tabs:

* **Notification Rules** – Define when notifications are triggered, who receives them, the delivery channels, and the delivery schedule.
* **Templates** – Create and manage reusable notification templates that define the notification subject and message content.

The Notification module supports the following modules:

* [Ticket](/it-service-management/user-guide/ticket-management/tickets.md)
* [Request](/it-service-management/user-guide/request-management/request.md)
* [Problem](/it-service-management/user-guide/problem-management/problem.md)
* [Change](/it-service-management/user-guide/change-management/change.md)
* [Release](/it-service-management/user-guide/release-management.md)
* [Project](/it-service-management/user-guide/workspace/project-management/project.md)

Select the required module from the Module drop-down to configure notification rules and templates specific to that module.

## **Rules**

The Notification Rules tab lets you create and manage automation rules that determine when notifications are generated for events in the selected module.

Each rule combines a trigger, notification template, recipients, delivery channels, conditions, and delivery schedule to automate notifications.

Using Notification Rules, you can:

* Define the event or trigger that initiates a notification.
* Associate a notification template with the rule.
* Configure notification delivery channels, such as Email and In-App notifications.
* Specify recipients based on users or roles.
* Apply conditions to control when notifications are triggered.
* Configure real-time or scheduled notification delivery.

## **Templates**

The Templates tab allows you to create and manage reusable notification templates that can be associated with notification rules. Templates define the notification subject and message content, providing a consistent communication format across multiple notifications.

Using Templates, you can:

* Organize templates by notification category.
* Configure the notification subject and message body.
* Insert supported module-specific variables (tokens) into the message body.
* Reuse templates across multiple notification rules.
* View the number of notification rules currently using each template.