v7.4.2 – January 2026

View the latest features, enhancements, and fixes by release.

Version: v7.4.2 Date: 29th January

Overview

This release introduces enhancements across API Metering, SLA management, Asset performance, Purchase Orders, Project Management, Mobile audits, and AI-assisted Incident handling.

The updates focus on improved visibility, enhanced validation, performance optimizations, and enhanced operational workflows.

Key Updates

API Metering

API Metering Data Report

• Introduced a dedicated report to track API usage across users and endpoints.

• Provides visibility into total calls, methods, endpoints, and usage patterns.

• Supports filtering and column selection for flexible analysis.

Mail Automator

Restrict Ticket Creation by Allowed Requesters

• Added an option to allow only selected requester email IDs within a domain to create tickets.

• Improves control over email-to-ticket creation and reduces unwanted requests.

SLA

Bulk Operations for SLA Breach Prediction

• Enables bulk actions on tickets predicted to breach SLA.

• Allows managers to apply or ignore AI recommendations for multiple tickets at once.

• Improves efficiency in handling large volumes of SLA-sensitive tickets.

Mobile

Audit Detail Page (iOS & Android)

• Introduced a detailed audit view for mobile users.

• Displays device-level audit items with status, progress, and due dates.

• Supports filtering, search, pagination, and error handling for large audit sets.

Change Management

Change Manager Approval

• Added support to submit changes for Change Manager approval.

• Approval links are sent via email and available in the technician portal.

• Applies to Standard, Normal, Emergency, and Retrospective changes.

Asset

Vendor Sync Count Accuracy

• Corrected vendor sync counts for assets with invalid serial numbers.

• Sync summary now correctly reflects valid, duplicate, invalid, and failed records.

Optimized Asset Filter Loading

• Improved asset grid performance by loading filter values dynamically.

• Reduces initial page load time, especially for large asset datasets.

Purchase Order

PO Download During Approval Stage

• Purchase Orders can now be downloaded while awaiting approval.

• Enables approvers to review official PO documents before approval.

Software Selection in Purchase Orders

• Added support for selecting software items during PO creation.

• Enables license creation or updates during the receiving process.

Task

Common Task Creation

• Introduced enhanced task creation with recurring options.

• Supports form templates, attachments, notifications, and audit tracking.

• Improves task standardization and automation.

Reports

Additional Asset Columns in SLA Reports

• Added asset-related fields, including Category, Device Type, Serial Number, and Hostname.

• Improves SLA analysis with asset context.

Custom Columns & Formula Engine for SLA Reports

• Introduced custom computed columns using a BODMAS-based formula builder.

• Supports time-based calculations, unit conversions, previews, and exports.

• Enhances flexibility in SLA reporting and analytics.

Project Management

Dependent Task Controls

• Added validations to enforce dependency rules between tasks.

• Prevents invalid task progression based on dependency configuration.

Task View – Basic Details

• Improved task summary view for faster access to key task information.

Incident

AI-Based Similar Incident Matching

• Introduced AI-powered similarity matching for incidents.

• Helps technicians identify related or recurring incidents faster.

• Improves resolution speed and knowledge reuse.

🐛 Bug Fixes and Improvements

• Improved accuracy and stability across Asset Vendor Sync and SLA Reports.

• Fixed performance issues in Asset grid filtering for large datasets.

• Resolved inconsistencies in PO downloads and approval workflows.

• Addressed UI and data refresh issues in mobile audit views.

• General performance, validation, and reliability improvements across modules.