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v7.4.4 - February 2026

View the latest features, enhancements, and fixes by release.

Release Cycle: 26th February 2026 Build: Pre-Release Documentation

Overview

This upcoming release introduces enhancements across Inventory Agents, Dashboard monitoring, API Metering & License enforcement, Purchase Order workflow improvements, AI-powered Ticket interactions, Asset export optimization, and advanced grid/search capabilities.

The update also includes multiple stability, reporting, and integration fixes across modules.

Key Updates

Inventory Agents

Persistent Device Identity

  • Introduced a persistent, agent-generated Device GUID for reliable asset identification.

  • Prevents duplicate asset creation during agent reinstallation.

  • Eliminates asset collisions caused by invalid or duplicate hardware serial numbers.

  • Ensures consistent reconciliation even with dynamic IP environments.

Dashboard

SLA Breach Time Dashboard

  • Added SLA Breach Forecast widget.

  • Displays upcoming SLA breaches grouped by configurable time intervals (minutes/hours/daily).

  • Enables proactive monitoring of tickets that are nearing a breach.

  • Fully configurable within Dashboard settings.

API Metering

API Metering & License Usage

  • Introduced comprehensive API usage tracking and auditing.

  • Captures endpoint, method, IP, organization, timestamp, and status.

  • Enforces API call limits based on licensed thresholds.

  • Sends automated alerts at 90% and 100% usage.

  • Blocks API calls when usage exceeds allowed limits.

  • Automatically resets enforcement when the license cycle renews.

Self Service Portal

Enhanced “Create” Dropdown for Ticket Submission

  • Replaced static “Submit a Ticket” button with dynamic Create dropdown.

  • Supports Ticket, Request, and Change initiation from a single entry point.

  • Sidebar auto-selects the chosen module type.

  • Improves submission flow and reduces user navigation steps.

  • Automatic redirection to the active section after successful submission.

Purchase Order

Stepper-Based PO Creation with Grid Line Items

  • Converted PO Add page into structured stepper workflow:

    • Basic Details

    • Items

    • Additional Details

  • Introduced grid-based line item management with inline editing.

  • Automatic calculation of totals, discounts, and taxes.

  • Improved validation and navigation control across steps.

  • Enhanced performance for large line item datasets.

Approval from PO Edit Page

  • Approvers can approve/reject directly from PO Edit page.

  • Eliminates dependency on email-based approval.

  • Supports multi-level approval workflows.

  • Approval history captured with comments.

PO Number Filter for Asset Widgets

  • Added PO Number as a filter in the Asset and License Usage widgets.

  • Enables filtering assets linked to specific Purchase Orders.

  • Improves dashboard data visibility and tracking.

Project Management

Project Meeting View

  • Added Meeting section in Project View.

  • Meetings can be associated directly with Projects.

  • Displays only meetings linked to the selected project.

  • Supports role-based visibility.

  • Meeting creation auto-selects the associated project.

Project Task Export with Start & End Variance

  • CSV export now includes:

    • Start Variance (Baseline Start – Actual Start)

    • Final Variance (Baseline End – Actual End)

  • Respects column configuration.

  • Ensures variance values are calculated and exported accurately.

  • Reflects the latest task updates in the exported file.

Ticket Management

Chat with AI Agent

  • Introduced an AI-powered conversational interface for ticket operations.

  • Supports actions like Create, View, and Update Tickets.

  • Displays thinking/processing indicators.

  • Handles unknown queries gracefully.

  • Stores chat history securely.

  • Response latency optimized for real-time interaction.

Incident Grid – Custom Fields in Column & Search

  • Workflow-specific custom fields are now available in:

    • Grid Column Selection

    • Global Search

  • Supports operator-based filtering (IN, CONTAINS, etc.).

  • Handles duplicate field labels with workflow tagging.

  • Dashboard drill-down reflects custom field selections.

Conversation Summary (AI-Powered)

  • Generates an AI-based summary of ticket/request communications.

  • Configurable per module via Feature Configuration.

  • Supports multi-language summary generation.

  • Allows regeneration of summaries.

  • Displays the last updated timestamp.

  • Available in Edit view and Panel view.

Handover Chat to Technician

  • Enables the requester to transfer the AI chat to a technician.

  • Preserves full chat history and issue context.

  • Validates technician availability before handover.

  • Notifies technician upon assignment.

  • Maintains role-based access control.

  • Provides a smooth AI-to-human transition experience.

🐛 Bug Fixes and Improvements

  • Improved performance in the Ticket sidebar and Account Settings.

  • Resolved Azure AD sync, user count, and license validation issues.

  • Fixed SLA report inconsistencies and missing metric fields.

  • Corrected approval workflow and notification-related issues.

  • Addressed asset visibility and search discrepancies.

  • General stability, UI, and integration fixes across modules.