v7.5.3 - September 2026

Release Cycle: 11th September 2026 Build: Pre-Release Documentation

Overview

This upcoming release introduces enhancements across Meeting, API Metering, Custom Apps, Software License, IT Assets, AI Agent, Project Management, Reporting, Announcements, Dashboards, AIOps, Mobile Applications, and Enterprise Asset Management.

The updates focus on improving usability, security, automation, asset lifecycle management, mobile accessibility, workflow capabilities, reporting, and inventory operations.

Enhancements

Meeting

Meeting Module Enhancement

The Meeting module has been enhanced to simplify video conference scheduling, attendee management, and location selection.

Added support for Web-Based and Network-Based Video Conference meeting types.
Improved attendee selection using users, requesters, and manual email addresses.
Enhanced location and region selection for meeting hosts and guests.

Improved calendar visibility with clearer meeting time and subject information.
Added support for meeting attachments in attendee notifications.
Improved meeting access and scheduling options for the Self-Service Portal.

API Metering

Data Encryption on API Response

API response handling has been enhanced to provide improved protection for sensitive information.

Strengthened protection of sensitive API response information.
Improved security when exchanging information through APIs.

Provides a safer experience for API-based integrations.

API User Feedbacks and Enhancements

API Metering has been enhanced to provide improved visibility and control over API usage.

Improved API usage tracking and monitoring.
Enhanced visibility into API consumption.
Improved usage auditing for API users.
Enhanced handling of API usage limits and notifications.

Custom Apps

Form Building Node – Custom Apps

Custom Apps now support form creation directly within workflow designs.

Create forms using configurable fields.
Support multiple field types and field configurations.
Add, edit, reorder, and remove form fields.

Preview the form before using it in a workflow.
Simplify data collection within automated processes.

Software License

Custom Fields and RBAC for Software License

Software License custom fields now support role-based access configuration for better control over license information.

Configure custom field visibility and edit permissions by role.
Control whether fields are visible, hidden, disabled, or mandatory.
Apply field permissions across Software License pages.
Respect configured field visibility when viewing and exporting license information.

IT Assets

Asset Archival Process

The Asset Archival process provides a controlled way to manage inactive assets while retaining their historical information.

Archive individual or multiple assets with a defined reason.
View archived IT Assets and Fixed Assets separately.
Search, filter, and manage archived asset records.
Restore archived assets when required.
Maintain archive and restore history for better traceability.

Asset Notification Email(s)

IT Assets now support additional notification recipients for asset-related activities.

Configure additional email recipients for asset notifications.
Send expiry notifications to configured recipients and asset owners.
Send allocation and deallocation notifications to relevant recipients.
Support consolidated notifications for bulk asset operations.
Maintain notification activity for better visibility.

Gate Pass Linking in IT Asset Page

Gate Pass information is now available directly from the IT Asset and Fixed Asset pages.

View Gate Passes associated with an asset.
Display Gate Pass status, process, route, and creation details.
View newly generated Gate Passes from asset movement activities.

Identify returnable Gate Passes easily.
Provide read-only access to associated Gate Pass information.

AI Agent

AI Text Assistant – UI Enhancement

The AI Text Assistant experience has been enhanced to provide a more intuitive way to generate and manage AI-assisted content.

Improved the AI-assisted text editing experience.
Added clearer actions for accepting, retrying, or undoing generated content.
Improved visibility while AI-generated content is being processed.
Provides greater control over AI-generated text before it is retained.

Project Management

Project Management Enhancements for Delete, Clone, and Milestone Support

Project Management has been enhanced to simplify project maintenance and support reuse of existing project structures.

Delete projects that are no longer required.
Clone existing projects to reduce repetitive project setup.
Include milestone information during task CSV uploads.
Improve project planning and management efficiency.

Report

Asset Deletion Report

The Asset Deletion Report provides improved visibility into assets removed from the system.

View deleted asset information in a consolidated report.
Review key asset details associated with deletion activities.
Improve audit visibility for asset deletion operations.
Simplify review of historical asset deletion records.

Announcement

Enhancements Needed in the Announcement Feature

The Announcement experience has been enhanced to provide clearer separation between announcements and other notification types.

Keep announcements separate from alerts.
Maintain independent announcement counts and read states.

Prevent announcement records from appearing in the Alerts list.
Improve navigation when users interact with notifications.

Dashboard

AIOps

Custom Apps – Enhancements

Custom Apps have been enhanced to provide greater flexibility when designing and monitoring automated workflows.

Improve workflow design and configuration.
Enhance workflow execution visibility.

Improve handling of workflow actions and outcomes.
Provide better visibility into workflow runs and activities.
Support additional automation use cases.

Custom Apps Workflow Engine

The Custom Apps Workflow Engine provides improved support for automated workflow execution.

Support workflows triggered by forms, schedules, and external events.
Allow workflows to pause for approvals or reviews and continue after decisions.
Improve workflow execution tracking and visibility.

Support consistent handling of workflow actions and outcomes.
Improve automation of business processes.

Mobile Enhancement

Android – First Time User Login

The Android first-time login experience has been enhanced to provide a simpler onboarding experience.

Improve first-time user account setup.
Provide clearer validation and error messages.
Improve loading and retry behavior.
Provide a smoother transition after successful account setup.

iOS – Task Details

The iOS Task Details experience has been enhanced to provide clearer access to task information.

View task details in a structured layout.
Display key task information in one place.
Improve access to task-related information from mobile devices.
Provide a more consistent task management experience.

iOS – SSP Catalogue Service Enhancement

The Self-Service Portal catalogue experience has been enhanced for faster service discovery and improved usability.

Improve catalogue loading and service retrieval.
Support keyword-based service search.
Update catalogue results dynamically based on search input.
Provide clearer loading, empty, and error states.
Improve responsiveness while browsing services.

Mobile App – Service-Based Priority Not Applied to Tickets

Ticket creation has been improved to ensure the priority configured for a service is correctly reflected on the ticket.

Apply the configured service-based priority during ticket creation.
Improve consistency between service configuration and ticket priority.
Ensure the selected service priority is retained on the ticket.

Android – Switching Between the Technician Portal and the Self-Service Portal (SSP)

Android users can now switch between the Technician Portal and Self-Service Portal without unnecessary reauthentication.

Switch between portals from the Profile and Dashboard.
Clearly identify the currently active portal.
Preserve the authenticated session when switching portals.
Maintain applicable organization and domain context.
Provide appropriate retry options when switching fails.

iOS – First Time User Login

The iOS first-time login experience has been enhanced to simplify account activation and improve error handling.

Provide a dedicated first-time account setup experience.
Improve validation and feedback during account setup.
Provide clear confirmation after successful registration.
Allow users to correct invalid information and retry.
Improve handling of network and timeout conditions.

iOS – Switching Between the Technician Portal and the Self-Service Portal (SSP)

Mobile portal switching has been enhanced to provide easier access to the Technician Portal and Self-Service Portal.

Switch between Technician Portal and SSP from supported mobile locations.
Display the currently active portal.
Preserve the authenticated session during switching.
Maintain applicable organization and domain context.
Provide clear error and retry handling.

Access-Based Login to Portal – Single Login Button on Mobile App

The mobile login experience has been simplified with a single Sign In option that directs users to the appropriate portal based on their access.

Provide a single Sign In button for portal authentication.
Automatically determine the appropriate portal after authentication.
Support users with Technician Portal or SSP access.
Simplify the mobile login experience by removing separate portal login options.
Preserve the authenticated session after login.

Enterprise Asset Management

EAM – Add/Edit Item Master

The Item Master provides a centralized way to create and maintain inventory, spare part, consumable, and service item information.

Create new Item Master records using configurable item templates.
Edit and maintain existing item information.
View item details in a structured layout.
Search, filter, sort, import, and export item records.
Improve consistency in item information management.

Inventory Master

Inventory Master provides a centralized view of inventory records, balances, and stock information.

View inventory balances and key inventory indicators.
Search, filter, and sort inventory records.
Monitor stock conditions such as reserved, in-transit, dead, and low stock.
Access inventory operations from a centralized view.
Improve visibility into inventory health.

Goods Receipt Module

The Goods Receipt module provides a structured process for recording received materials and updating inventory.

Create Goods Receipts through a guided workflow.
Capture vendor, purchase order, and received item information.
Review receipt details before posting.
Update inventory quantities after receipt posting.
View receipt details and associated line items.

Stock Movements Module

The Stock Movements module provides visibility into inventory movement and stock health.

View key inventory movement and health indicators.
Identify fast-moving, slow-moving, and dead stock.
Monitor items approaching expiry.
Identify overstock and negative stock conditions.
Review inventory trends from a centralized dashboard.

Gate Passes Module

The Gate Pass module provides controlled management of material movement across locations and processes.

Create and track Gate Passes for material movement.
Support transfers, returns, repairs, loans, demonstrations, and other movement processes.
Track Gate Pass status throughout its lifecycle.
View movement history and acknowledgement details.
Support returnable material tracking.

Role-Based Access for All EAM Modules

EAM modules now support role-based access control for improved security and operational governance.

Control visibility of EAM modules based on user roles.
Restrict access to EAM pages based on permissions.
Control available actions according to assigned roles.
Apply access controls consistently across EAM modules.

Cycle Count Module

The Cycle Count module provides a structured process for planning and reviewing inventory counts.

Schedule inventory count sessions.
Define the inventory items included in a count.
Record counted quantities.
Review inventory variances.
Maintain count activity history for traceability.

RMA/Return Module

The RMA/Return module provides a centralized process for managing inventory returns.

Create and track Return Merchandise Authorizations.
Support inbound and outbound returns.
Capture return reason and related item information.
Track return status and resolution.
Improve visibility into return activities.

Rotational Pool Module

The Rotational Pool module provides visibility into assets and inventory participating in rotational pools.

View active rotational pools and their members.
Monitor current cycles and inventory status.
Track installed, in-store, and in-repair items.
View warehouse, bin, previous asset, and movement information.
Export rotational pool information for further analysis.

Spare BOM Module

The Spare BOM module enables users to manage spare parts associated with assets.

Define spare parts required for an asset.
Associate components with asset Bill of Materials.
Identify required and critical spare components.
Review spare part information from a centralized view.
Improve spare planning and asset maintenance visibility.

Bugs Fixed

General stability and performance improvements across modules.
Fixed UI inconsistencies and validation issues.
Improved synchronization and workflow handling.
Minor fixes across reports, dashboards, mobile applications, assets, and integrations.

Last updated 18 days ago