Upcoming Release: August 2026

Release Cycle: Upcoming Release Build: Pre-Release Documentation

Overview

This release introduces enhancements across ITSM, IT Asset Management, Dashboards, Agentic AI, Procurement, AIOps, Self Service Portal, Enterprise Asset Management, Workflow, Notifications, and Mobile Applications. The updates focus on improving automation, visibility, configuration flexibility, approval management, asset quality, procurement operations, and overall user experience.

Enhancements

General

Addition of Filter in the Communication Section of ITSM Modules

Communication sections now include search capabilities to help users quickly locate relevant conversations and updates.

• Search communication entries across Ticket, Request, Problem, Change, and Release modules.

• Search across emails, comments, SMS, API, and other supported communication types.

• Quickly narrow results using keywords from communication details.

• Clear the search to restore the complete communication history.

Login

Remove "Login to Self Service? Click here" Option from the login page

The login experience is simplified by removing the separate Self Service Portal login option from the login page.

• Reduce unnecessary options during login.

• Technicians can access SSP after signing in through the available portal switch.

• Requester-only users continue to access the Self Service Portal as their default experience.

• Provide a cleaner and more focused login experience.

Agentic AI

Request MCP Tools – Agentic Bot Chat-Based Service Request Management

Service requests can now be managed through conversational interactions with Agentic AI.

• Create and search service requests using natural language.

• View request status, details, history, conversations, and attachments.

• Update, assign, resolve, close, and reopen requests through conversational commands.

• Support request approvals, relationships, tasks, and conversions to other ITSM records.

• Improve service request handling through guided, conversational workflows.

Dashboard

Location Hierarchy Filter for Global Dashboard Filter

Dashboards now support hierarchical location-based filtering for more focused operational insights.

• Configure location hierarchy levels such as Country, State, City, Region, and Location.

• Use cascading selections to progressively narrow dashboard data.

• Apply selected hierarchy values across supported ticket widgets.

• Simplify analysis of ITSM data by location.

Addition of Total Option in the ITSM Summary Widget

ITSM Summary widgets can now display the total number of records alongside status-based counts.

• Display a consolidated Total count on supported summary widgets.

• Enable the Total count for Table, Panel, and Bar chart views.

• Keep the Total count synchronized with the displayed data.

• Hide the Total count when no data is available.

Hierarchy Filter Integration in Asset Summary

Location hierarchy filtering is now extended to supported Asset and CMDB dashboard widgets.

• Apply asset location filters to Asset and CMDB widgets.

• Use the same hierarchy selection to filter related ticket information.

• Support consistent location-based analysis across dashboard data.

• Improve visibility into assets and associated ITSM activity.

Add Count Bar Chart Type to Ticket Summary Widget

The Ticket Summary widget now includes an additional chart option for presenting ticket counts.

• Select Count Bar as a visualization type.

• Present grouped ticket counts in a compact bar format.

• Retain existing grouping options.

• Improve visual comparison of ticket volumes.

IT Assets

SBOM Component View

The SBOM inventory now provides a dedicated view for reviewing software components associated with an application.

• View component names, versions, types, and licenses.

• Filter components by type for easier analysis.

• View component counts for each application.

• Improve visibility into software composition.

Asset Reconciliation Rules – Automatic Cluster Merge and Split

Asset reconciliation now provides greater control over duplicate asset clusters.

• Automatically merge high-confidence duplicate clusters when appropriate.

• Keep clusters with conflicts available for manual review.

• Split incorrectly grouped clusters into separate records.

• Review and manage reconciliation results with improved visibility.

Auto Deduplication

Asset Deduplication helps identify and consolidate duplicate asset records.

• Review duplicate asset clusters and similarity information.

• Configure rules for identifying potential duplicates.

• Merge duplicate records individually or in bulk.

• Review merge history and undo eligible merge actions.

Software License

Custom Fields and RBAC for Software License

Software License custom fields now support role-based access configuration.

• Configure visibility and edit permissions for custom fields by role.

• Control whether fields are visible, hidden, disabled, or mandatory.

• Apply configured permissions across Software License pages.

• Respect field visibility when viewing or exporting license data.

AIOps

Flow Nodes Configuration – Custom Apps

Custom Apps now provide additional workflow nodes for handling information within automated flows.

• Configure Merge nodes to combine information from multiple workflow paths.

• Select appropriate merge behavior based on workflow requirements.

• Configure input and output behavior for workflow nodes.

• Build more flexible automation flows.

People Nodes Configuration – Custom Apps

People nodes enable Custom App workflows to involve users at appropriate stages of an automated process.

• Add Approval, Review, Notification, and Assign actions to workflows.

• Configure the appropriate users for human-driven actions.

• Pause workflows for approval or review when required.

• Continue automated processing after required human actions are completed.

Actions Nodes Configuration – Custom Apps

Custom App workflows now include configurable action nodes to build flexible automation flows.

• Configure reusable actions within Custom App workflows.

• Define inputs, outputs, and execution settings.

• Test configured actions before using them in workflows.

• Improve automation possibilities for Custom Apps.

Custom Apps

Custom App Flow – End Node and SLA Node Execution

Custom App workflows now provide improved control over workflow completion and SLA-related processing.

• Use End nodes to clearly complete a workflow.

• Support SLA handling within Custom App flows.

• Improve visibility into workflow completion status.

• Provide more predictable workflow execution.

Purchase Order

Business Unit Module

Business Units can now be managed to improve the organization of procurement and budgeting activities.

• Create, view, edit, and delete Business Units.

• Define Business Unit details and ownership.

• Use Business Units during budget planning and allocation.

• Search and manage Business Unit records efficiently.

Shipment Visibility in Vendor Page

Vendor pages now provide improved visibility into shipment information associated with purchase orders.

• View shipment details directly from the vendor page.

• Access shipment activity and history more easily.

• Improve visibility into vendor-related deliveries.

• Simplify procurement and shipment tracking.

Purchase Requisition

Read Vendor Quotation from Email

Vendor quotations received through email can now be captured within the procurement workflow.

• Identify and process supported vendor quotation attachments.

• Match quotations with the relevant RFQ and vendor.

• Create quotation records from eligible email submissions.

• Retain quotation attachments and communication details for traceability.

Approval & Delegation

Approve & Forwarded for Approval Actions

Approval actions have been enhanced to provide clearer options when processing approval requests.

• Replace the generic Accept action with Approve & Forward.

• Add remarks before forwarding an approval to the next level.

• Replace Reject with Clarification Sought for requesting additional information.

• Allow supporting files to be included with clarification requests.

Notification

Notification Rules for Request, Problem, Change, and Release

Notification Rules now extend to additional ITSM modules.

• Configure notifications for Request, Problem, Change, and Release.

• Trigger notifications based on supported module events.

• Improve communication across ITSM workflows.

• Reduce manual notification activities.

Configurable To and CC Recipients & SMS for Ticket Assignment

Notification configuration now provides greater control over recipients for ticket-related notifications.

• Configure To and CC recipients using supported user roles and audiences.

• Apply recipient settings to ticket escalation and reassignment notifications.

• Extend configured recipients to supported SMS notifications.

• Maintain existing recipient behavior when no custom configuration is provided.

Report

My Approval Summary Report

A dedicated report provides approvers with a consolidated view of their assigned approvals.

• View approval records assigned to the logged-in user.

• Filter approval information by module and status.

• Select relevant approval-related report columns.

• Save, schedule, clone, and export approval summary reports.

Incident

Incident View – Events Tab

The Incident view now provides a dedicated Events tab for improved event visibility.

• View events associated with an incident.

• Access event information directly from the Incident view.

• Improve investigation of event-driven incidents.

• Provide better context during incident analysis.

Default Timescale Configuration for ITSM Pages

Administrators can configure a default timescale for supported ITSM pages.

• Set a preferred default timescale for ITSM views.

• Reduce repetitive timescale selection.

• Provide a consistent reporting view for users.

• Improve dashboard and page usability.

Mail Automator

Spam and Bounce/Undelivered Email Filter for Email-to-Ticket Conversion

Mail Automator can now identify unwanted and automated email responses before they create unnecessary tickets.

• Filter spam messages during email-to-ticket processing.

• Detect bounce and undelivered email notifications.

• Configure spam and bounce filtering independently for each mailbox.

• Reduce unnecessary ticket creation and service desk noise.

Workflow

Multiple Impact Services in Request Field Configuration

Request Field Configuration now supports applying the same configuration to multiple Impact Services.

• Select multiple Impact Services within a single configuration.

• Apply Mandatory, Disable, or Hide settings across multiple services.

• Reduce repetitive configuration work for administrators.

• Maintain consistent field behavior across related services.

Disable Reason for Impact Service Change Field

The reason field for Impact Service changes is now handled more appropriately during initial service mapping.

• Avoid unnecessary prompts for reasons when an Impact Service is selected for the first time.

• Simplify initial Impact Service configuration.

• Apply reason requirements when an existing service association is changed.

• Improve the workflow configuration experience.

Self-Service Portal

Enable/Disable Quick Access and Quick Help & Services in SSP

Administrators can now control the availability of the Quick Access and Quick Help & Services sections on the SSP home page.

• Enable or disable each section independently.

• Select which options are displayed to SSP users.

• Save customized section configurations.

• Display only the selected options when a section is enabled.

Enterprise Asset Management (EAM)

EAM – Item Master Layout Design

The Item Master experience has been enhanced with a structured layout for managing inventory and service items.

• View item information through organized sections.

• Access item details, specifications, procurement, and tracking information.

• Search and navigate Item Master records more efficiently.

• Provide a consistent experience for managing item information.

EAM – Delete/Bulk Delete – Item Master

Item Master records can now be removed individually or in bulk.

• Delete individual Item Master records.

• Select multiple records for bulk deletion.

• Confirm deletion before records are removed.

• Simplify Item Master data maintenance.

Item Master Enhancement

Item Master provides an improved detail-view experience with easier editing and navigation.

• Edit item information directly from the Item View.

• Navigate between organized item detail sections.

• Manage specifications, procurement, tracking, vendors, and related information.

• Update item details without navigating through multiple screens.

Mobile Enhancements

iOS – Bottom Navigation Bar Enhancement

The iOS Bottom Navigation Bar has been redesigned to provide a cleaner and more intuitive mobile navigation experience.

• Navigate between frequently used modules more easily.

• Clearly identify the currently selected section.

• Preserve navigation state when switching between modules.

• Provide a consistent experience across supported screen sizes.

Android – Bottom Navigation Bar Enhancement

Android users now have an improved bottom navigation experience across the application.

• Access frequently used modules more easily.

• Clearly identify the active navigation section.

• Preserve the selected tab and screen state when navigating.

• Improve consistency across the mobile experience.

iOS – Login Enhancement and Flow Changes

The iOS login experience has been redesigned with an improved user flow and interface.

• Introduce a cleaner login and welcome experience.

• Improve login field validation and error handling.

• Provide clearer loading and authentication states.

• Preserve existing login and session behavior.

Android – Login Enhancement and Flow Changes

The Android login experience has been updated with an improved interface and streamlined authentication flow.

• Provide an enhanced welcome and login experience.

• Improve field validation and authentication feedback.

• Provide clearer loading and error states.

• Maintain the existing authentication experience.

Android – SSP Catalogue Service Enhancement

The SSP Service Catalogue experience has been improved for faster browsing and easier service discovery.

• Improve catalogue loading and service retrieval.

• Search catalogue services using keywords.

• Provide clearer loading, empty, and error states.

• Improve responsiveness while browsing available services.

Android – Version API Migration (Target Android 16 / API Level 36)

The Android application has been updated to align with Android 16 platform requirements.

• Target Android 16 (API Level 36).

• Improve application startup responsiveness.

• Improve stability during application launch.

• Support updated Android navigation behavior.

IMACD

Data Visibility for IMACD Reports and Dashboards

IMACD reports and dashboards now follow consistent data visibility rules.

• Ensure users see only IMACD records available to them.

• Apply visibility restrictions consistently across reports and dashboards.

• Maintain broader visibility for authorized administrators.

• Provide consistent data access across IMACD views.

Gate Pass Enhancements

Gate Pass and Move processes have been enhanced to improve asset selection, approvals, relationships, and access control.

• Automatically filter assets based on the selected Source Address.

• Support streamlined approval handling.

• Relate Move processes to Incident, Problem, Change, and Request records.

• Improve access control for locations and Gate Pass templates.

Bugs Fixed

• Improved performance when generating Asset Allocation reports with large volumes of allocation data.

• Fixed widget headings that did not correctly reflect selected group-by options during drill-down.

• Corrected Ticket reply subjects that incorrectly displayed assignment-related information.

• Fixed Change approval status issues where incorrect pending approval or team information was displayed.

• Improved request approval handling and notification delivery.

• Fixed issues affecting Asset page loading and asset selection.

• Improved report statistics search behavior.

• Fixed inconsistencies in ticket, dashboard, report, and workflow data.

• Improved stability and responsiveness across modules.