New

Validate vendor invoices before approval and payment.

• Auto-match PO, Goods Receipt, and invoice quantities

• Approve on match, or override with justification

• Dashboard, filters, payments, and audit log

New

Move inventory between warehouses with full traceability.

• Guided New Transfer wizard

• In-transit tracking under a Gate Pass

• Return-by dates for returnable transfers

New

Correct stock discrepancies with an auditable approval step.

• Reason codes for damaged, expired, or lost stock

• Approve pending adjustments from the list

• Complete record of every correction

New

One ledger for every inventory movement.

• Receipts, issues, transfers, adjustments, and counts

• Filter by type, warehouse, and date with live KPIs

• Audit Snapshot and ledger export

Improved

Trace every asset to its PO, contract, and invoice.

• PO, Contract, and Invoice on the asset page

• Licenses inherit the contract from their PO

• New Related Contracts card on licenses

Improved

Notify the right teams when hardware changes.

• Department and location email groups

• Asset Owner stays the default recipient

• No duplicate emails across groups

Improved

View closed records linked to an asset.

• Show Only Closed toggle across ticket tabs

• Toggle state kept when switching tabs

• Works with search, date filters, and paging

New

Agents now follow the archival lifecycle of their assets.

• Archive and restore with the linked asset

• Dedicated Archived Agents view

• Excluded from reports and dashboards, fully audited

New

See patch agent coverage at a glance.

• Total, Installed, and Not Installed counts

• Available under All and Asset Category widgets

• Shown when Patch Management is enabled

New

Raise and track changes through natural conversation.

• Create changes with service, priority, and risk

• Query, update, assign, and add notes in chat

• Bulk actions skip closed or pending changes

Improved

The AI Agent now connects to each organization's own instance.

• Backend supplied by the Gen AI marketplace app

• Records created in the correct organization

• No shared, fixed backend configuration

Improved

Simpler node mapping and testing in workflows.

• Node input shows only the previous node's output

• Run a single node or the complete flow

• Less clutter while mapping data

Improved

A smoother, more accurate workflow canvas.

• Faster, stable canvas loading and scrolling

• Execution path matches the actual run

• Single-input nodes accept one connection

New

Add validation and policy acceptance to request templates.

• Max Add Items rule for repeatable fields

• Mandatory policy acceptance before submission

• Policy as document or text, with custom wording

Improved

Structured control over merged incidents.

• Read-only child incidents mirror the parent

• Unmerge individually or in bulk

• Parent closes only after all tasks close

Improved

Select requesters instead of typing them.

• Dropdown for the IN condition

• Applies to Requester Name and Email

• Fewer errors from mistyped values

Improved

Optionally hide assignee details in Assignment History.

• Hides assignee name and avatar

• Date and time remain visible

• Other history views are unaffected

Improved

Tickets from the Technician Portal start at Level 1.

• Consistent tiered support process

• Escalate to Level 2 or 3 after creation

• Applies to tickets and requests

Improved

Add and edit impact services from the workflow builder.

• New Services tab in the builder

• Blocks removal while records are open

• Blocks services mapped to another workflow

Improved

More control over ticket fields and clearer SLA time.

• Hide or disable Actual Start Time and Followers

• Control incident attachment permissions

• SLA total time shown in hours

New

Govern meetings across the organization.

• New VC Admin permission in Roles

• VC Admins manage all meetings

• Central meeting feature configuration

Improved

Tailor the login page for specific deployments.

• Custom login field labels

• First-time user password guidance

• Helpdesk details and role-based routing

New

See which licenses are allocated to which assets.

• Group by asset, license, or custom fields

• Nested grouping, for example, Country to Location

• Consolidated allocation view

Improved

Measure time spent with each assignee.

• New Assignee option in Group By

• Time per assignee within each team

• Reflected in Excel, CSV, and PDF exports