Added Agent Uptime tracking to the Inventory Agent Installation Report. Users can now monitor device uptime in minutes across various time ranges (7 days or 30 days), ensuring better visibility into system availability. Export options include uptime details for offline analysis and review.

Enables individual or bulk patch installation for missing and discovered patches, reducing manual patching effort.

Sync and deployment progress is now visible directly from the Marketplace and Asset pages for easier monitoring.

Admins can now schedule patch syncs using a calendar, ensuring timely compliance without manual intervention.

Introduces a robust reporting tool for ITSM tasks. Users can configure reports with filters (status, assignee, priority), preview, schedule, clone, and export them in multiple formats (CSV, PDF, XLSX). This improves task tracking and team productivity.

A "Collect & Sync" button enables users to push updated device data to the backend instantly.

Expands device security monitoring by collecting biometric data, enrollment details, jailbreak/root status, emulator detection, and integrity checks. Generates a 0–100 security score for clear assessment.

Removed legacy storage permissions to comply with Google Play policies while ensuring smooth image saving.

Collects accelerometer, gyroscope, magnetometer, and SIM/carrier details for analytics and monitoring.

Simplifies login by eliminating the need for manual domain selection. Domains are predefined in system properties, and users can choose either Technician or SSP login directly.

Users can reveal a Share Log File option by pressing volume keys, simplifying support diagnostics.

Newly created requesters must reset their password on first login. This enforces strong password policies and enhances security.

A new Mobile Devices section in Assets now tracks Android and iOS devices with the Infraon agent. Devices update automatically after reinstallation, and unsupported OS versions are excluded.

When a requester or technician is deactivated, all associated assets are automatically deallocated, ensuring assets are never tied to inactive users.

Create and reuse task templates with support for CSV bulk uploads and downloads. Tasks can be cloned, audited, and reused to standardize projects.

Allows the creation, updating, and deletion of project “spaces” with visibility controls. Spaces now support auditing for compliance and tracking.

Added the ability to create, edit, and delete roles and teams through grid and card views. Built-in validations prevent duplicates and missing mandatory fields.

The Marketplace now displays only apps with monitoring enabled (e.g., Azure AD, Google Workspace, Slack, Tenable), enhancing relevance and clarity.

Replaced heavy torch dependency with lightweight Python libraries, reducing package size and deployment time.

Supports multi-incident updates for fields like severity, assignment, or status. It handles skipped incidents gracefully, enforces mandatory reasons, and logs all actions in audit trails.

Adds support for explicit usernames when configuring IMAP/SMTP with Basic Authentication.

Closed or resolved requests can now be reopened by end users or technicians with mandatory notes, improving flexibility and customer satisfaction.

• Introduced a centralized marketplace architecture to manage multiple Infraon instances.

• Enables dynamic routing of requests based on registered instance URLs.

• Added Dell vendor integration via Marketplace for on-prem environments.

• Automatically syncs device warranty and purchase details from Dell.

• Allows creation of custom fields specific to contract types.

• Custom fields are available across contract records, reports, and dashboards.

• Tasks can be exported in CSV and PDF formats with all configured fields.

• Supports importing tasks from CSV with validation and audit tracking.

• Enables adding and removing task dependencies directly from the task view.

• Supports relationship type, dependency type, and lag configuration.

• Introduced conditional control for task fields based on user role and task status.

• Fields can be hidden, read-only, or mandatory depending on context.

• Automatically creates default project roles, teams, members, and task templates during organization setup.

• Includes predefined roles such as Project Manager and Project Implementer.

• KB articles are automatically attached to incident email responses.

• Supports multiple KB attachments and prioritizes AI-generated articles.

• Allows editing common and applicable asset fields directly during audits.

• Supports bulk asset selection with controlled field visibility.

• Resolved an issue where previously attached assets were removed when adding new ones.

• Ensures asset selections persist across filters, edits, and views.

• Added support for uploading ZIP and RAR compressed files.

• Enables attaching bundled logs, configurations, backups, and artifacts.

• Introduced a quotation number field with support for multiple entries.

• Allows attaching quotation documents directly during PO creation.

• Downloaded POs now use the official QLM letterhead.

• Displays quotation reference details clearly for vendor communication.

• Header and footer images can be configured independently.

• Enforces validation to ensure images are uploaded when enabled.

• Added advanced filters such as Asset Created status, Last Heartbeat, and Creation Time.

• Improves visibility and manageability of inventory agents.

• Introduced a UI-driven configuration module for Knowledge Base settings.

• Allows administrators to manage AI behavior, quality thresholds, privacy, and processing rules.

• Introduced configurable service catalogue views (Tree view, Two-dropdown, Three-dropdown).

• Applies consistently across Ticket, Request, Change, Release, and Problem modules.

• Request templates are now available in the Self Service Portal.

• Simplifies request creation with predefined fields and workflows.

• Added a new widget to summarize project task status and progress.

• Provides quick insights into task distribution and completion.

• Introduced management for API users and authentication tokens.

• Supports token creation, expiration, and revocation.

• Enhances API governance and usage control.

• Added the missing Location option in report filters.

• Enables better segmentation and reporting accuracy.

• Introduced a consolidated project summary report.

• Provides insights into project status, progress, and task distribution.

• Enables creation and management of reusable form templates.

• Supports consistent data capture across modules.

• Service template fields can now be managed via field configuration.

• Supports visibility and control based on roles and workflows.

• Allows exporting logs with download and share options.

• Includes 7-day retention, auto-deletion, and size limits.

• Added feedback mechanisms for mobile agent configuration.

• Improves diagnostics and usability of the mobile agent setup.

Improved API key management and validation for GenAI integrations:

• API Key Auditing – Logs every key used for AI operations, ensuring compliance tracking.

• API Key Validation – Validates API keys with the provider before saving; invalid keys are rejected with an error message.

Enables multi-instance environment setup by passing a centralized monitoring URL:

• Each API instance registers its unique URL (IP: Port) in the marketplace.

• Requests and responses are correctly routed to the right instance.

• Dedicated Patch Details page showing related assets by patch type.

• Rebranded “Zirozen” to “Infraon Patch App” within the Marketplace, updating the app name, icon, and imagery.

Introduces customizable task workflow creation for projects:

• Users can design and publish their own workflow sequences.

• Built-in validations ensure logical state transitions before publishing.

Enhances member and role management within projects:

• Add, remove, and view members in a unified grid view.

• Tracks all member- and role-related activities in Audit logs for transparency.

Streamlines task template handling:

• Edit: Modify template name, fields, and tasks.

• Clone: Create duplicates for reuse.

Introduces granular visibility controls:

• New Project Admin role governs access to the Project Management icon.

• Role-based filtering ensures only authorized users can view or edit members and roles.

Adds a structured Project Details tab for creating and managing project templates:

• Supports mandatory fields (Project Name, Code, Method, Default View).

• Includes field validations, duplicate code checks, and planned-date validations.

Introduces a controlled workflow for priority changes:

• When changing priority, users must provide a mandatory reason.

• The reason is stored in system logs for auditing.

New dedicated Item and Cost Details section in contract view:

• Displays detailed line items and linked assets separately from the general view.

• Allows linking/delinking of assets directly from the line item tab.

Implements field-level visibility control:

• Card View: Only the fields allowed for a user’s role are shown.

• Grid View: Columns remain visible, but restricted data appears blank.

Enhanced Hardware View for assets:

• Displays both manually entered and agent-collected hardware details.

• Supports custom fields for component-level attributes.

Improved grid customization:

• Fixed columns: Asset ID, Name, Device Type (always visible).

• Configurable columns: Users can select and reorder additional columns.

Expanded auditing functionality:

• Internal/External auditor selection with tailored input fields.

• Multi-Asset Audit to perform audits on several assets simultaneously.

Real-time monitoring of SLA risk:

• Displays blinking indicators for tickets predicted to breach SLA.

• New filter to view at-risk tickets exclusively.

Automates KB article generation from tickets:

• Converts eligible tickets into KB entries using AI-driven validation and similarity checks.

• Updates existing KBs if similar data exists, or skips duplicates.

Adds missing reporting fields and improves flexibility:

• New attributes include Impacted Asset, Service Path, Known Error, Closure Category, Related Change, Related Release, and more.

• “Reported by” field is no longer mandatory.

The Asset Audit module now offers an improved layout and a better user experience.

• Redesigned interface with an intuitive audit record view.

• Easier tracking of audit outcomes and audit history.

Filtering and searching on the Asset page have been made more powerful.

• Added advanced filter options based on location, category, and asset type.

• Improved quick search for faster asset discovery.

Technicians can now directly attach relevant KB articles while responding to tickets.

• Simplifies the process of sharing KB references in ticket communications.

• Ensures end users receive accurate solution references via email.

Enhanced data handling and synchronization for the AI-powered Knowledge Base.

• Automatic syncing of vector databases with the latest KB entries.

• Improved data isolation to maintain accuracy for each tenant.

New support for task templates inside project templates.

• Allows consistent task creation patterns across projects.

• Saves configuration time for project managers.

Improved flexibility for managing project field configurations.

• Enables direct editing or deletion of existing field configurations.

• Prevents data clutter by removing unused fields.

Enhanced setup and monitoring of workflow and field configurations.

• Allows creation and configuration of new workflows from templates.

• Offers a consolidated view of both field and workflow mappings.

Introduced role-based visibility and permissions across project elements.

• Controls user access to specific spaces, teams, and configurations.

• Ensures secure collaboration by restricting unauthorized access.

Improved efficiency in managing project templates.

• Clone existing templates for reuse across different projects.

• Delete outdated templates with confirmation prompts.

New capabilities to manage and track template activity.

• View, edit, and update project template details easily.

• Access audit logs to track configuration changes.

Added options to configure and review team setup before publishing.

• Assign members and roles from a unified interface.

• Preview team composition before finalizing.

Improved documentation capability for project tasks.

• Added description fields for each task template.

• Allows specifying task goals and expectations.

Enhanced Android app to show detailed asset location information.

• View installed and base locations directly from Asset Details.

• Interact with mapped locations for better tracking.

Improved data synchronization on iOS devices.

• Sync collected asset and system data directly to the Infraon server.

• Ensures real-time updates and accuracy.

Enhanced device insight capabilities.

• Automatically collects sensor and carrier details.

• Provides better visibility of device performance metrics.

Introduced a new security layer in mobile data collection.

• Ensures secure transmission of collected asset data.

• Adds verification layers for authenticated agent communication.

Enhanced the Problem Management reports with additional attributes.

• Added missing parameters for detailed analytics.

Introduced direct approval from ticket notification emails.

• Approvers can approve or reject tickets directly via email response.

• Eliminates the need to log in for basic approval actions.

Improved ownership assignment in Request Management.

• Requester and owner can now be assigned directly from the impacted asset.

• Streamlines the asset-to-request linkage process.

Expanded compatibility for Infraon Inventory Agent.

• Supports PowerShell versions below 5 for legacy Windows systems.

• Enables agent deployment in older infrastructure environments.

Introduced a centralized Terms and Conditions management module.

• Allows predefined contract clauses to be created and reused.

• Maintains consistency across contracts and purchase orders.