• Introduced approval lifecycle: Draft → Pending → Active → Closed

• Finance Owner can approve/reject via UI or email

• Supports custom form configuration for all request types

• Retains all configurations during edit (fields, order, properties)

• Automatically allocates licenses based on software discovery

• Deallocates licenses on uninstall or version change

• Replaces sensitive data with realistic synthetic values before AI processing

• Restores original data in the final response

• Added KPI tracking within project details

• Supports multiple KPI entries

• Includes validation for required fields

• Added “My Task” view for logged-in users

• Displays all assigned tasks in a grid

• CSV editing respects field configuration rules

• Mandatory fields must be filled out

• Tracks changes across Business Case, Scope, Deliverables, and related sections

• Logs add, update, and delete actions

• Supports custom fields across PR forms

• Enables validation, filtering, and visibility control

• Introduced a complete PR approval workflow

• Supports approval teams and threshold-based routing

• Added monthly and weekly grouping options

• Supports toggling between Created and Closed data

• Extended aging widget to support Incident, Request, and Change modules

• A single widget can be reused across modules

• Introduced a dedicated report to track API usage across users and endpoints.

• Provides visibility into total calls, methods, endpoints, and usage patterns.

• Added an option to allow only selected requester email IDs within a domain to create tickets.

• Improves control over email-to-ticket creation and reduces unwanted requests.

• Enables bulk actions on tickets predicted to breach SLA.

• Allows managers to apply or ignore AI recommendations for multiple tickets at once.

• Introduced a detailed audit view for mobile users.

• Displays device-level audit items with status, progress, and due dates.

• Added support to submit changes for Change Manager approval.

• Approval links are sent via email and available in the technician portal.

• Corrected vendor sync counts for assets with invalid serial numbers.

• Sync summary now correctly reflects valid, duplicate, invalid, and failed records.

• Improved asset grid performance by loading filter values dynamically.

• Reduces initial page load time, especially for large asset datasets.

• Purchase Orders can now be downloaded while awaiting approval.

• Enables approvers to review official PO documents before approval.

• Added support for selecting software items during PO creation.

• Enables license creation or updates during the receiving process.

• Introduced enhanced task creation with recurring options.

• Supports form templates, attachments, notifications, and audit tracking.

• Improves task standardization and automation.

• Added asset-related fields, including Category, Device Type, Serial Number, and Hostname.

• Improves SLA analysis with asset context.

• Introduced custom computed columns using a BODMAS-based formula builder.

• Supports time-based calculations, unit conversions, previews, and exports.

• Added validations to enforce dependency rules between tasks.

• Prevents invalid task progression based on dependency configuration.

• Improved task summary view for faster access to key task information.

• Introduced AI-powered similarity matching for incidents.

• Helps technicians identify related or recurring incidents faster.

• Introduced a custom formula builder for supported dashboard widgets.

• Allows users to define KPI columns using ticket attributes and mathematical expressions.

• Added Cost Center management with a grid view and creation wizard.

• Supports structured creation with validation and duplicate prevention.

• Mobile users can now access complete request information from the request list.

• Displays request metadata, SLA details, attachments, activities, and related records.

• Added Microsoft and Google SSO login support for mobile applications.

• Enables secure authentication using organization accounts.

• Added search, filters, and pagination support for request lists.

• Allows quick assignment of unassigned requests directly from the list view.

• Introduced employee entry grid for request templates, such as onboarding/offboarding.

• Supports adding multiple employees with validation and duplicate checks.

• Added page search capability in the milestone grid.

• Enables filtering milestones using field-based conditions.

• Users can export tasks, modify them via CSV, and re-upload for bulk updates.

• Includes validation for incorrect or missing field values before applying updates.

• Introduced configurable Purchase Order template layout.

• Allows rearranging sections and fields for consistent PO document generation.

• Approvers can add signatures during the PO approval process.

• Supports both email-based approval and in-application approval workflows.

• Enhanced asset lifecycle tracking to display serial numbers of previously allocated assets.

• Improves visibility of asset history for user-based tracking.

• Improved video conference scheduling experience.

• Added meeting types, attachment support, and enhanced notification details.

• Added predefined Last 15 Days time range filter for supported reports.

• Enables faster reporting for recent activity.

• Reports and dashboards now support filtering and column selection using custom ticket fields.

• Introduced license allocation across users, departments, locations, and organizations.

• Supports multiple license keys for a single license.

The Meeting module has been enhanced to simplify video conference scheduling, attendee management, and location selection.

• Added support for Web-Based and Network-Based Video Conference meeting types.

• Improved attendee selection using users, requesters, and manual email addresses.

API response handling has been enhanced to provide improved protection for sensitive information.

• Strengthened protection of sensitive API response information.

• Improved security when exchanging information through APIs.

API Metering has been enhanced to provide improved visibility and control over API usage.

• Improved API usage tracking and monitoring.

• Enhanced visibility into API consumption.

Custom Apps now support form creation directly within workflow designs.

• Create forms using configurable fields.

• Support multiple field types and field configurations.

Software License custom fields now support role-based access configuration for better control over license information.

• Configure custom field visibility and edit permissions by role.

• Control whether fields are visible, hidden, disabled, or mandatory.

The Asset Archival process provides a controlled way to manage inactive assets while retaining their historical information.

• Archive individual or multiple assets with a defined reason.

• View archived IT Assets and Fixed Assets separately.

IT Assets now support additional notification recipients for asset-related activities.

• Configure additional email recipients for asset notifications.

• Send expiry notifications to configured recipients and asset owners.

Gate Pass information is now available directly from the IT Asset and Fixed Asset pages.

• View Gate Passes associated with an asset.

• Display Gate Pass status, process, route, and creation details.

The AI Text Assistant experience has been enhanced to provide a more intuitive way to generate and manage AI-assisted content.

• Improved the AI-assisted text editing experience.

• Added clearer actions for accepting, retrying, or undoing generated content.

Project Management has been enhanced to simplify project maintenance and support reuse of existing project structures.

• Delete projects that are no longer required.

• Clone existing projects to reduce repetitive project setup.

The Asset Deletion Report provides improved visibility into assets removed from the system.

• View deleted asset information in a consolidated report.

• Review key asset details associated with deletion activities.

The Announcement experience has been enhanced to provide clearer separation between announcements and other notification types.

• Keep announcements separate from alerts.

• Maintain independent announcement counts and read states.

The Agent Summary widget provides a consolidated view of agent-related information within dashboards.

• Add Agent Summary information directly to dashboards.

• Provide a centralized view of agent information.

Custom Apps have been enhanced to provide greater flexibility when designing and monitoring automated workflows.

• Improve workflow design and configuration.

• Enhance workflow execution visibility.

The Custom Apps Workflow Engine provides improved support for automated workflow execution.

• Support workflows triggered by forms, schedules, and external events.

• Allow workflows to pause for approvals or reviews and continue after decisions.

The Android first-time login experience has been enhanced to provide a simpler onboarding experience.

• Improve first-time user account setup.

• Provide clearer validation and error messages.

The iOS Task Details experience has been enhanced to provide clearer access to task information.

• View task details in a structured layout.

• Display key task information in one place.

The Self-Service Portal catalogue experience has been enhanced for faster service discovery and improved usability.

• Improve catalogue loading and service retrieval.

• Support keyword-based service search.

Ticket creation has been improved to ensure the priority configured for a service is correctly reflected on the ticket.

• Apply the configured service-based priority during ticket creation.

• Improve consistency between service configuration and ticket priority.

Android users can now switch between the Technician Portal and Self-Service Portal without unnecessary reauthentication.

• Switch between portals from the Profile and Dashboard.

• Clearly identify the currently active portal.

The iOS first-time login experience has been enhanced to simplify account activation and improve error handling.

• Provide a dedicated first-time account setup experience.

• Improve validation and feedback during account setup.

Mobile portal switching has been enhanced to provide easier access to the Technician Portal and Self-Service Portal.

• Switch between Technician Portal and SSP from supported mobile locations.

• Display the currently active portal.

The mobile login experience has been simplified with a single Sign In option that directs users to the appropriate portal based on their access.

• Provide a single Sign In button for portal authentication.

• Automatically determine the appropriate portal after authentication.

The Item Master provides a centralized way to create and maintain inventory, spare part, consumable, and service item information.

• Create new Item Master records using configurable item templates.

• Edit and maintain existing item information.

Inventory Master provides a centralized view of inventory records, balances, and stock information.

• View inventory balances and key inventory indicators.

• Search, filter, and sort inventory records.

The Goods Receipt module provides a structured process for recording received materials and updating inventory.

• Create Goods Receipts through a guided workflow.

• Capture vendor, purchase order, and received item information.

The Stock Movements module provides visibility into inventory movement and stock health.

• View key inventory movement and health indicators.

• Identify fast-moving, slow-moving, and dead stock.

The Gate Pass module provides controlled management of material movement across locations and processes.

• Create and track Gate Passes for material movement.

• Support transfers, returns, repairs, loans, demonstrations, and other movement processes.

EAM modules now support role-based access control for improved security and operational governance.

• Control visibility of EAM modules based on user roles.

• Restrict access to EAM pages based on permissions.

The Cycle Count module provides a structured process for planning and reviewing inventory counts.

• Schedule inventory count sessions.

• Define the inventory items included in a count.

The RMA/Return module provides a centralized process for managing inventory returns.

• Create and track Return Merchandise Authorizations.

• Support inbound and outbound returns.

The Rotational Pool module provides visibility into assets and inventory participating in rotational pools.

• View active rotational pools and their members.

• Monitor current cycles and inventory status.

The Spare BOM module enables users to manage spare parts associated with assets.

• Define spare parts required for an asset.

• Associate components with asset Bill of Materials.

• Introduced a persistent, agent-generated Device GUID for reliable asset identification.

• Prevents duplicate asset creation during agent reinstallation.

• Added SLA Breach Forecast widget.

• Displays upcoming SLA breaches grouped by configurable time intervals (minutes/hours/daily).

• Enables proactive monitoring of tickets that are nearing a breach.

• Introduced comprehensive API usage tracking and auditing.

• Captures endpoint, method, IP, organization, timestamp, and status.

• Replaced static “Submit a Ticket” button with dynamic Create dropdown.

• Supports Ticket, Request, and Change initiation from a single entry point.

• Converted PO Add page into structured stepper workflow:

  • Basic Details

• Approvers can approve/reject directly from PO Edit page.

• Eliminates dependency on email-based approval.

• Supports multi-level approval workflows.

• Added PO Number as a filter in the Asset and License Usage widgets.

• Enables filtering assets linked to specific Purchase Orders.

• Added Meeting section in Project View.

• Meetings can be associated directly with Projects.

• Displays only meetings linked to the selected project.

• CSV export now includes:

  • Start Variance (Baseline Start – Actual Start)

• Introduced an AI-powered conversational interface for ticket operations.

• Supports actions like Create, View, and Update Tickets.

• Workflow-specific custom fields are now available in:

  • Grid Column Selection

• Generates an AI-based summary of ticket/request communications.

• Configurable per module via Feature Configuration.

• Enables the requester to transfer the AI chat to a technician.

• Preserves full chat history and issue context.

• Added missing License Name and Description fields in the summary report.

• Updated default column selection to include Free and Allocated licenses.

• Introduced an interactive Gantt Chart view for projects.

• Displays all tasks and milestones with accurate start and end dates.

• Automatically updates when project timelines, tasks, or milestones are modified.

• Added a Kanban-style board view within Project Task View.

• Tasks are displayed as cards grouped by status.

• Introduced structured milestone creation with fixed mandatory fields.

• Milestones can only be closed once all child tasks are completed.

• Enforced dependency rules between tasks based on dependency type and lag.

• Supports Finish-to-Start, Start-to-Start, Finish-to-Finish, and Start-to-Finish validations.

• Prevents deletion of roles, teams, or members that are already in use.

• Displays clear toaster messages when deletion is restricted.

• Auto-created tasks now retain the Created By value of the request initiator.

• Ensures non-admin users can view tasks generated from their requests.

• Enhanced Ticket Summary Report with nested group-by capability.

• Supports up to four hierarchical grouping levels.

• Introduced feature-flag–controlled PO template configuration.

• The default PO template loads automatically if no custom template is configured.

• Added secure auto-pairing between Infinity Agent and Infraon Infinity client app.

• Uses OS-level security, encrypted storage, and explicit intent handling.

• Introduced type-based UI behavior for Service and Package creation.

• Service type supports optional add-ons and SLA selection.