Get Started User Guide Administrator Guide
Quickly access the documentation you need to get started, manage the product, or explore its capabilities. {% columns %} {% column width="50%" %} ### Start here New to Infraon ITSM? Follow these steps to find the right documentation and get started. Each documentation set follows the same order, so the opposite path works for whichever module you begin with. {% endcolumn %} {% column width="50%" %} {% stepper %} {% step %} **Choose your guide** Start with the User Guide if you are using the product, or the Administrator Guide if you are configuring and managing it. {% endstep %} {% step %} **Complete the basics** Follow the getting-started and initial configuration documentation for your service desk. {% endstep %} {% step %} **Explore the product** Use the documentation to explore the service management capabilities relevant to your role. {% endstep %} {% step %} **Go deeper when needed** Move on to advanced configuration, APIs, integrations, troubleshooting, and release documentation. {% endstep %} {% endstepper %} {% endcolumn %} {% endcolumns %} ### Explore Infraon ITSM Explore the major capabilities and documentation areas available in Infraon ITSM.| Cover image | |||
|---|---|---|---|
| Incident Management | Manage incidents, priorities, assignments, escalations, and resolution workflows. | itsm-explore-incident-management.svg | Ticket Management |
| Service Requests | Manage service requests, approvals, fulfillment, and request workflows. | itsm-explore-service-requests.svg | Request Management |
| Problem Management | Identify, investigate, and resolve recurring or underlying service issues. | itsm-explore-problem-management.svg | Problem Management |
| Change Management | Plan, assess, approve, implement, and track changes. | itsm-explore-change-management.svg | Change Management |
| Project Management | Plan and track projects, tasks, milestones, and resources. | itsm-explore-release-management.svg | Project Management |
| SLA Management | Define, monitor, and manage service-level commitments. | itsm-explore-sla-management.svg | SLA Management |
| Service Catalog & Knowledge Base | Publish catalog items and maintain knowledge articles for users and agents. | itsm-explore-service-catalog-knowledge-base 1.svg | Service Management |
| Workflow Automation & Reporting | Automate approvals and assignments, and analyze service performance. | itsm-explore-workflow-automation-reporting 1.svg | Workflow |
| AI Feature Configuration | Configure and manage AI-powered features across Infraon. | itsm-explore-feature-configuration.svg | Feature Configuration |
Can't find what you're looking for? Explore the documentation or contact the Infraon support team for assistance.
