> For the complete documentation index, see [llms.txt](https://docs.infraon.io/knowledge-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraon.io/knowledge-help/infraons-knowledge-help.md).
# Infraon's Knowledge Help
Explore Documentation API Documentation
Looking for something specific? Use the search bar at the top of the page — or press Ctrl / ⌘ + K — to search across the Infraon documentation.
What can we help you find?
Four starting points cover most tasks. Choose the one that matches what you need to do.
## Browse by product
Select a product to open its documentation set.
| | | | Cover image |
|---|
:infinity: | Infraon Infinity | An AI-powered integrated platform for all ITOps and ITSM needs.
| /spaces/E4mkwSP8a1BSD9BFNFav | /files/eQLxKDiWsaT1185r3BnM |
:boxes-stacked: | Infraon Assets | Asset lifecycle, discovery, CMDB relationships, contracts, and licensing. | /spaces/kj0OByTgc77gg6xNCON8 | /files/5143jREbc3NnLkrOBzLW |
:headset: | Infraon ITSM | Incidents, requests, problems, changes, and SLA workflow configuration. | /spaces/vH8OeoXTautGWceDRttV | /files/eJGDDpBcTvPS99StqxVH |
:file-code: | Infraon NCCM | Config backups, compliance policies, drift detection, and rollback. | /spaces/E4mkwSP8a1BSD9BFNFav/pages/fRWuEse9oJ35Ffx4oZge | /files/RnFwDjNfLay2Ciyww7SA |
{% columns %}
{% column width="50%" %}
### API Quickstart
Make your first Infraon API call in under 5 minutes.
This quickstart walks through the basic setup: generating an API key, pointing to your instance, and sending a test request. The examples use the same request in several languages, so you can start with the one that matches your stack.
{% hint style="warning" icon="life-ring" %}
**Need some help?**
Troubleshoot the errors you are most likely to hit.
I get Invalid API key.
The key is wrong, expired, or the `ApiKey` prefix was left off.
Check the header reads `Authorization: ApiKey `, then reauthenticate.
I get API key is missing.
No `Authorization` header reached the server.
Add the header — some clients drop it on redirects.
I get Please provide username.
A required field is missing from the JSON body.
Send every required key, with the right type.
The request succeeds, but the result is not what I expect
Check the filters on the request before changing your client code.
Postman, Insomnia, and Swagger UI all show exactly what was sent.
{% endhint %}
With your first request done, use the API documentation for endpoints, parameters, and response formats.
Get started API reference
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{% column width="50%" %}
{% stepper %}
{% step %}
**Create your API key**
Open **Settings → API Registration** in Infraon and generate a key. Copy it once — it is not shown again.
Authorization guide
{% endstep %}
{% step %}
**Make your first request**
Pick a language below, replace `YOUR_API_KEY` and your subdomain, and run.
{% tabs %}
{% tab title="cURL" %}
{% code overflow="wrap" %}
```bash
curl -X GET \
"https://{subdomain}.api.infraon.app/api/v1/incident?status=open" \
-H "Authorization: ApiKey YOUR_API_KEY" \
-H "Content-Type: application/json"
```
{% endcode %}
{% endtab %}
{% tab title="Python" %}
{% code overflow="wrap" %}
```python
# pip install requests
import requests
BASE = "https://{subdomain}.api.infraon.app"
HEADERS = {
"Authorization": "ApiKey YOUR_API_KEY",
"Content-Type": "application/json",
}
r = requests.get(f"{BASE}/api/v1/incident", headers=HEADERS,
params={"status": "open"}, timeout=30)
r.raise_for_status()
print(r.json())
```
{% endcode %}
{% endtab %}
{% tab title="JavaScript" %}
{% code overflow="wrap" %}
```javascript
// Node 18+ — fetch is built in
const BASE = "https://{subdomain}.api.infraon.app";
const res = await fetch(`${BASE}/api/v1/incident?status=open`, {
headers: {
Authorization: "ApiKey YOUR_API_KEY",
"Content-Type": "application/json"
}
});
console.log(await res.json());
```
{% endcode %}
{% endtab %}
{% tab title="PowerShell" %}
{% code overflow="wrap" %}
```powershell
$headers = @{
"Authorization" = "ApiKey YOUR_API_KEY"
"Content-Type" = "application/json"
}
Invoke-RestMethod -Method GET `
-Uri "https://{subdomain}.api.infraon.app/api/v1/incident?status=open" `
-Headers $headers | ConvertTo-Json -Depth 5
```
{% endcode %}
{% endtab %}
{% endtabs %}
{% endstep %}
{% step %}
**Parse the response**
If the request succeeds, you get a JSON body back:
{% code title="response.json" overflow="wrap" %}
```json
{
"status": "success",
"data": { "incident_id": "INC-100482", "state": "Open" }
}
```
{% endcode %}
{% endstep %}
{% endstepper %}
{% endcolumn %}
{% endcolumns %}
### Browse by documentation type
Jump straight to the format that matches your task.
{% columns %}
{% column width="60%" %}
### Latest release notes
Stay up to date with new features, enhancements, changes, and bug fixes across Infraon releases.
Release notes are published for each version and module, so you can review exactly what changed before you upgrade.
View Release Notes
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## Marketplace integrations
Connect Infraon to the tools your teams already use — communication platforms, directory services, ticketing systems, and asset management tools — configured via the Marketplace module.
## Infraon Academy
Structured, self-paced learning paths and certifications on [learning.infraon.io](https://learning.infraon.io/) — from platform fundamentals to advanced administration.
### On-demand courses
### Free courses
Visit Infraon Academy
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{% column width="55%" %}
### Popular articles
A manually maintained list of frequently used guides across the Infraon documentation.
| Article | Area |
| ------------------------------ | ---------- |
| Getting Started with Infraon | Onboarding |
| Install the Discovery Agent | ITAM |
| Run Your First Asset Discovery | ITAM |
| Build a Workflow Automation | ITSM |
| {% endcolumn %} | |
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### Video library
Short walkthroughs and product demos from the Infraon team — 24 videos covering setup, configuration, and day-to-day operation.
Video Library: Infraon Infinity
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{% endcolumns %}
Need help?
Can't find what you're looking for? Start by searching the documentation or contact the Infraon support team for assistance.
Explore Documentation Contact Support