v7.3.16 – December 2025

Updated terminology to provide consistency across ITSM modules.

Enhances clarity between request processes and the incident lifecycle.

Migrated Marketplace services to an upgraded hosting environment for improved performance and reliability.

Unified Marketplace experience allowing all integrations to be managed from a central interface.

Provides a consistent configuration model across third-party apps.

Central module allowing teams to enable, disable, and fine-tune system features.

Supports unified configuration across ITSM and ITAM components.

Workflow events can now publish notifications to Kafka topics.

Supports secure authentication, topic selection, and delivery visibility.

Enhances integration possibilities with enterprise messaging systems.

Dropdown now supports both internal users and requester roles.

Improves flexibility during PO creation.

Allows adding custom fields to the PO and Contract modules.

Supports better alignment with organizational workflows.

Added fields for entering quotation references and uploading quotation files.

Improves traceability and reduces manual document management.

Enhanced PO PDF format using standard QLM layout.

Displays quotation details clearly for vendor communication.

Improved audit record structure with better visibility and updated field handling.

Enhances the accuracy and traceability of audit results.

Detailed view of software usage per node for deeper analysis.

Tracks license consumption and usage trends across devices.

Incorporates improvements based on early customer feedback.

Updated application list for better classification and reporting.

Enhanced node-level visibility for license usage and compliance.

Metering rules can now be applied conditionally based on custom criteria.

Improves monitoring accuracy and reduces noise in usage tracking.

Admins can now toggle inventory scans for Windows agents.

Helps control scan frequency and manage device load efficiently.

Automatically generates tasks when a new request meets configured conditions.

Reduces manual intervention and accelerates request fulfillment.

Reports now accurately reflect SLA-excluded records.

Improves transparency and SLA measurement reliability.

Added new grouping capabilities to allow deeper analysis.

Enables multi-dimensional reporting.

Location can now be used as a filter in report builder.

Enhances segmentation and filtering accuracy.

UI controls upgraded using SyncFusion components.

Enhances performance, accessibility, and user interaction quality.

Introduced a communication thread for project-level discussions.

Added conversation panel for task-specific comments and updates.

Create subtasks directly under a parent task, maintaining a structured hierarchy.

Closing a parent task now triggers the closure of related child tasks.

Tasks and milestones can be linked smoothly with traceable relations.

Supports the export and import of tasks, including every field.

Helps during migrations and bulk updates.

Field configuration rules now drive visibility and edit permissions.

Technicians can add, view, or manage impacted assets directly from tickets.

Users can export logs with 7-day retention, auto-deletion, and file-size limits.

Equivalent log export features added for iOS users.

Additional grouping modes for deeper dashboard analysis.

The assignment email now includes the assignee's name and email ID.

Improves communication clarity for ticket stakeholders.

Enhanced KB attachment experience within incident workflows.

Added options to provide feedback on article relevance.

Full control panel to manage API users, token issuance, expiration, and revocation.

Improves API governance and monitoring.