Release Cycle: Upcoming Release Build: Pre-Release Documentation
This release introduces enhancements across ITSM, IT Asset Management, Dashboards, Agentic AI, Procurement, AIOps, Self Service Portal, Enterprise Asset Management, Workflow, Notifications, and Mobile Applications. The updates focus on improving automation, visibility, configuration flexibility, approval management, asset quality, procurement operations, and overall user experience.
Improved performance when generating Asset Allocation reports with large volumes of allocation data.
Fixed widget headings that did not correctly reflect selected group-by options during drill-down.
Corrected Ticket reply subjects that incorrectly displayed assignment-related information.
Fixed Change approval status issues where incorrect pending approval or team information was displayed.
Improved request approval handling and notification delivery.
Fixed issues affecting Asset page loading and asset selection.
Improved report statistics search behavior.
Fixed inconsistencies in ticket, dashboard, report, and workflow data.
Improved stability and responsiveness across modules.
Quickly narrow results using keywords from communication details.
Clear the search to restore the complete communication history.
Requester-only users continue to access the Self Service Portal as their default experience.
Provide a cleaner and more focused login experience.
Update, assign, resolve, close, and reopen requests through conversational commands.
Support request approvals, relationships, tasks, and conversions to other ITSM records.
Improve service request handling through guided, conversational workflows.
Apply selected hierarchy values across supported ticket widgets.
Simplify analysis of ITSM data by location.
Keep the Total count synchronized with the displayed data.
Hide the Total count when no data is available.
Support consistent location-based analysis across dashboard data.
Improve visibility into assets and associated ITSM activity.
Retain existing grouping options.
Improve visual comparison of ticket volumes.
View component counts for each application.
Improve visibility into software composition.
Split incorrectly grouped clusters into separate records.
Review and manage reconciliation results with improved visibility.
Merge duplicate records individually or in bulk.
Review merge history and undo eligible merge actions.
Apply configured permissions across Software License pages.
Respect field visibility when viewing or exporting license data.
Configure input and output behavior for workflow nodes.
Build more flexible automation flows.
Pause workflows for approval or review when required.
Continue automated processing after required human actions are completed.
Test configured actions before using them in workflows.
Improve automation possibilities for Custom Apps.
Improve visibility into workflow completion status.
Provide more predictable workflow execution.
Use Business Units during budget planning and allocation.
Search and manage Business Unit records efficiently.
Improve visibility into vendor-related deliveries.
Simplify procurement and shipment tracking.
Create quotation records from eligible email submissions.
Retain quotation attachments and communication details for traceability.
Replace Reject with Clarification Sought for requesting additional information.
Allow supporting files to be included with clarification requests.
Improve communication across ITSM workflows.
Reduce manual notification activities.
Extend configured recipients to supported SMS notifications.
Maintain existing recipient behavior when no custom configuration is provided.
Select relevant approval-related report columns.
Save, schedule, clone, and export approval summary reports.
Improve investigation of event-driven incidents.
Provide better context during incident analysis.
Provide a consistent reporting view for users.
Improve dashboard and page usability.
Configure spam and bounce filtering independently for each mailbox.
Reduce unnecessary ticket creation and service desk noise.
Reduce repetitive configuration work for administrators.
Maintain consistent field behavior across related services.
Apply reason requirements when an existing service association is changed.
Improve the workflow configuration experience.
Save customized section configurations.
Display only the selected options when a section is enabled.
Search and navigate Item Master records more efficiently.
Provide a consistent experience for managing item information.
Confirm deletion before records are removed.
Simplify Item Master data maintenance.
Manage specifications, procurement, tracking, vendors, and related information.
Update item details without navigating through multiple screens.
Preserve navigation state when switching between modules.
Provide a consistent experience across supported screen sizes.
Preserve the selected tab and screen state when navigating.
Improve consistency across the mobile experience.
Provide clearer loading and authentication states.
Preserve existing login and session behavior.
Provide clearer loading and error states.
Maintain the existing authentication experience.
Provide clearer loading, empty, and error states.
Improve responsiveness while browsing available services.
Improve stability during application launch.
Support updated Android navigation behavior.
Maintain broader visibility for authorized administrators.
Provide consistent data access across IMACD views.
Relate Move processes to Incident, Problem, Change, and Request records.
Improve access control for locations and Gate Pass templates.
