View the latest features, enhancements, and fixes by release.
Version: v7.3.16
Date: 20th November
Overview
This release brings key enhancements across Project Management, Knowledge Base, SLA, Software Metering, Asset Management, Workflows, Marketplace, and Mobile Security, focusing on improved usability, stronger automation, and better integration across ITSM and ITAM.
Key Updates
Mobile App Enhancements
iOS – Infinity Agent Security Collection
Collects comprehensive device security data such as integrity checks, jailbreak/root detection, and environmental analysis.
Generates a device security score and securely syncs the results to the server.
Project Management
Project Milestone Relation
Allows linking tasks to milestones and vice versa.
The relation panel updates automatically to reflect changes.
Project Template – Add & Grid View
Enables creation of project templates with detailed project information.
Grid view offers quick access and filtering of templates.
Task Column Configuration & Inline Edit
Customize task table columns and reorder them as needed.
Inline editing supports text, dropdowns, and dates with full audit tracking.
Project Details View Enhancements
Improved details page showing Summary, Teams, Workflow, and Business Hours.
Supports inline editing and structured display.
Project Details – Field Configuration, Attachments, Relation
Manage project-level custom fields, linked records, and file attachments.
Provides visibility into all related objects.
Task View – Basic Details
New summary panel showing key task information at a glance.
Project Task Integration
Project tasks now follow workflow-driven transitions and approvals.
Sub-Task Support
Add sub-tasks directly to a parent task with hierarchical visibility.
Project Milestone – Add, Edit & View
Manage milestones directly from project screens with inline editing and audit tracking.
Report
SLA Exclusion in Reports
SLA-excluded tickets are now correctly filtered from SLA reports and dashboards.
Ensures accurate SLA compliance calculations.
Purchase Order
Secure Digital Signature for PO Documents
Adds digital signing support for purchase order documents.
Ensures authenticity and tamper-evident records.
Stores signature metadata for audit compliance.
Marketplace
WhatsApp Integration – Marketplace App Config
Adds WhatsApp integration via Marketplace with configurable credentials.
Allows enabling WhatsApp-based communications for workflows and notifications.
