• Collects comprehensive device security data such as integrity checks, jailbreak/root detection, and environmental analysis.

• Generates a device security score and securely syncs the results to the server.

• Allows linking tasks to milestones and vice versa.

• The relation panel updates automatically to reflect changes.

• Enables creation of project templates with detailed project information.

• Grid view offers quick access and filtering of templates.

• Customize task table columns and reorder them as needed.

• Inline editing supports text, dropdowns, and dates with full audit tracking.

• Improved details page showing Summary, Teams, Workflow, and Business Hours.

• Supports inline editing and structured display.

• Manage project-level custom fields, linked records, and file attachments.

• Provides visibility into all related objects.

• New summary panel showing key task information at a glance.

• Project tasks now follow workflow-driven transitions and approvals.

• Add sub-tasks directly to a parent task with hierarchical visibility.

• Manage milestones directly from project screens with inline editing and audit tracking.

• SLA-excluded tickets are now correctly filtered from SLA reports and dashboards.

• Ensures accurate SLA compliance calculations.

• Adds digital signing support for purchase order documents.

• Ensures authenticity and tamper-evident records.

• Stores signature metadata for audit compliance.

• Adds WhatsApp integration via Marketplace with configurable credentials.

• Allows enabling WhatsApp-based communications for workflows and notifications.

• Configure WhatsApp messaging inside workflow rules.

• Supports template mapping and recipient selection.

• Send WhatsApp messages

  as part of workflow actions.

• Supports message templates and dynamic replacements.

• Allows rule-based monitoring and enforcement of usage thresholds.

• Provides a consolidated view of the most and least used applications and their usage trends.

• Adds a table formatting option in description fields for ITSM/ITAM.

• Helps document structured data more clearly.

• Newly created business rules can now be applied automatically to existing assets.

• Ensures consistent enforcement without manual updates.

• Introduced a centralized marketplace architecture to manage multiple Infraon instances.

• Enables dynamic routing of requests based on registered instance URLs.

• Added Dell vendor integration via Marketplace for on-prem environments.

• Automatically syncs device warranty and purchase details from Dell.

• Allows creation of custom fields specific to contract types.

• Custom fields are available across contract records, reports, and dashboards.

• Tasks can be exported in CSV and PDF formats with all configured fields.

• Supports importing tasks from CSV with validation and audit tracking.

• Enables adding and removing task dependencies directly from the task view.

• Supports relationship type, dependency type, and lag configuration.

• Introduced conditional control for task fields based on user role and task status.

• Fields can be hidden, read-only, or mandatory depending on context.

• Automatically creates default project roles, teams, members, and task templates during organization setup.

• Includes predefined roles such as Project Manager and Project Implementer.

• KB articles are automatically attached to incident email responses.

• Supports multiple KB attachments and prioritizes AI-generated articles.

• Allows editing common and applicable asset fields directly during audits.

• Supports bulk asset selection with controlled field visibility.

• Resolved an issue where previously attached assets were removed when adding new ones.

• Ensures asset selections persist across filters, edits, and views.

• Added support for uploading ZIP and RAR compressed files.

• Enables attaching bundled logs, configurations, backups, and artifacts.

• Introduced a quotation number field with support for multiple entries.

• Allows attaching quotation documents directly during PO creation.

• Downloaded POs now use the official QLM letterhead.

• Displays quotation reference details clearly for vendor communication.

• Header and footer images can be configured independently.

• Enforces validation to ensure images are uploaded when enabled.

• Added advanced filters such as Asset Created status, Last Heartbeat, and Creation Time.

• Improves visibility and manageability of inventory agents.

• Introduced a UI-driven configuration module for Knowledge Base settings.

• Allows administrators to manage AI behavior, quality thresholds, privacy, and processing rules.

• Introduced configurable service catalogue views (Tree view, Two-dropdown, Three-dropdown).

• Applies consistently across Ticket, Request, Change, Release, and Problem modules.

• Request templates are now available in the Self Service Portal.

• Simplifies request creation with predefined fields and workflows.

• Added a new widget to summarize project task status and progress.

• Provides quick insights into task distribution and completion.

• Introduced management for API users and authentication tokens.

• Supports token creation, expiration, and revocation.

• Enhances API governance and usage control.

• Added the missing Location option in report filters.

• Enables better segmentation and reporting accuracy.

• Introduced a consolidated project summary report.

• Provides insights into project status, progress, and task distribution.

• Enables creation and management of reusable form templates.

• Supports consistent data capture across modules.

• Service template fields can now be managed via field configuration.

• Supports visibility and control based on roles and workflows.

• Allows exporting logs with download and share options.

• Includes 7-day retention, auto-deletion, and size limits.

• Added feedback mechanisms for mobile agent configuration.

• Improves diagnostics and usability of the mobile agent setup.

Added Agent Uptime tracking to the Inventory Agent Installation Report. Users can now monitor device uptime in minutes across various time ranges (7 days or 30 days), ensuring better visibility into system availability. Export options include uptime details for offline analysis and review.

Enables individual or bulk patch installation for missing and discovered patches, reducing manual patching effort.

Sync and deployment progress is now visible directly from the Marketplace and Asset pages for easier monitoring.

Admins can now schedule patch syncs using a calendar, ensuring timely compliance without manual intervention.

Introduces a robust reporting tool for ITSM tasks. Users can configure reports with filters (status, assignee, priority), preview, schedule, clone, and export them in multiple formats (CSV, PDF, XLSX). This improves task tracking and team productivity.

A "Collect & Sync" button enables users to push updated device data to the backend instantly.

Expands device security monitoring by collecting biometric data, enrollment details, jailbreak/root status, emulator detection, and integrity checks. Generates a 0–100 security score for clear assessment.

Removed legacy storage permissions to comply with Google Play policies while ensuring smooth image saving.

Collects accelerometer, gyroscope, magnetometer, and SIM/carrier details for analytics and monitoring.

Simplifies login by eliminating the need for manual domain selection. Domains are predefined in system properties, and users can choose either Technician or SSP login directly.

Users can reveal a Share Log File option by pressing volume keys, simplifying support diagnostics.

Newly created requesters must reset their password on first login. This enforces strong password policies and enhances security.

A new Mobile Devices section in Assets now tracks Android and iOS devices with the Infraon agent. Devices update automatically after reinstallation, and unsupported OS versions are excluded.

When a requester or technician is deactivated, all associated assets are automatically deallocated, ensuring assets are never tied to inactive users.

Create and reuse task templates with support for CSV bulk uploads and downloads. Tasks can be cloned, audited, and reused to standardize projects.

Allows the creation, updating, and deletion of project “spaces” with visibility controls. Spaces now support auditing for compliance and tracking.

Added the ability to create, edit, and delete roles and teams through grid and card views. Built-in validations prevent duplicates and missing mandatory fields.

The Marketplace now displays only apps with monitoring enabled (e.g., Azure AD, Google Workspace, Slack, Tenable), enhancing relevance and clarity.

Replaced heavy torch dependency with lightweight Python libraries, reducing package size and deployment time.

Supports multi-incident updates for fields like severity, assignment, or status. It handles skipped incidents gracefully, enforces mandatory reasons, and logs all actions in audit trails.

Adds support for explicit usernames when configuring IMAP/SMTP with Basic Authentication.

Closed or resolved requests can now be reopened by end users or technicians with mandatory notes, improving flexibility and customer satisfaction.

The Asset Audit module now offers an improved layout and a better user experience.

• Redesigned interface with an intuitive audit record view.

• Easier tracking of audit outcomes and audit history.

Filtering and searching on the Asset page have been made more powerful.

• Added advanced filter options based on location, category, and asset type.

• Improved quick search for faster asset discovery.

Technicians can now directly attach relevant KB articles while responding to tickets.

• Simplifies the process of sharing KB references in ticket communications.

• Ensures end users receive accurate solution references via email.

Enhanced data handling and synchronization for the AI-powered Knowledge Base.

• Automatic syncing of vector databases with the latest KB entries.

• Improved data isolation to maintain accuracy for each tenant.

New support for task templates inside project templates.

• Allows consistent task creation patterns across projects.

• Saves configuration time for project managers.

Improved flexibility for managing project field configurations.

• Enables direct editing or deletion of existing field configurations.

• Prevents data clutter by removing unused fields.

Enhanced setup and monitoring of workflow and field configurations.

• Allows creation and configuration of new workflows from templates.

• Offers a consolidated view of both field and workflow mappings.

Introduced role-based visibility and permissions across project elements.

• Controls user access to specific spaces, teams, and configurations.

• Ensures secure collaboration by restricting unauthorized access.

Improved efficiency in managing project templates.

• Clone existing templates for reuse across different projects.

• Delete outdated templates with confirmation prompts.

New capabilities to manage and track template activity.

• View, edit, and update project template details easily.

• Access audit logs to track configuration changes.

Added options to configure and review team setup before publishing.

• Assign members and roles from a unified interface.

• Preview team composition before finalizing.

Improved documentation capability for project tasks.

• Added description fields for each task template.

• Allows specifying task goals and expectations.

Enhanced Android app to show detailed asset location information.

• View installed and base locations directly from Asset Details.

• Interact with mapped locations for better tracking.

Improved data synchronization on iOS devices.

• Sync collected asset and system data directly to the Infraon server.

• Ensures real-time updates and accuracy.

Enhanced device insight capabilities.

• Automatically collects sensor and carrier details.

• Provides better visibility of device performance metrics.

Introduced a new security layer in mobile data collection.

• Ensures secure transmission of collected asset data.

• Adds verification layers for authenticated agent communication.

Enhanced the Problem Management reports with additional attributes.

• Added missing parameters for detailed analytics.

Introduced direct approval from ticket notification emails.

• Approvers can approve or reject tickets directly via email response.

• Eliminates the need to log in for basic approval actions.

Improved ownership assignment in Request Management.

• Requester and owner can now be assigned directly from the impacted asset.

• Streamlines the asset-to-request linkage process.

Expanded compatibility for Infraon Inventory Agent.

• Supports PowerShell versions below 5 for legacy Windows systems.

• Enables agent deployment in older infrastructure environments.

Introduced a centralized Terms and Conditions management module.

• Allows predefined contract clauses to be created and reused.

• Maintains consistency across contracts and purchase orders.

• Updated terminology to provide consistency across ITSM modules.

• Enhances clarity between request processes and the incident lifecycle.

• Migrated Marketplace services to an upgraded hosting environment for improved performance and reliability.

• Unified Marketplace experience allowing all integrations to be managed from a central interface.

• Provides a consistent configuration model across third-party apps.

• Central module allowing teams to enable, disable, and fine-tune system features.

• Supports unified configuration across ITSM and ITAM components.

• Workflow events can now publish notifications to Kafka topics.

• Supports secure authentication, topic selection, and delivery visibility.

• Enhances integration possibilities with enterprise messaging systems.

• Dropdown now supports both internal users and requester roles.

• Improves flexibility during PO creation.

• Allows adding custom fields to the PO and Contract modules.

• Supports better alignment with organizational workflows.

• Added fields for entering quotation references and uploading quotation files.

• Improves traceability and reduces manual document management.

• Enhanced PO PDF format using standard QLM layout.

• Displays quotation details clearly for vendor communication.

• Improved audit record structure with better visibility and updated field handling.

• Enhances the accuracy and traceability of audit results.

• Detailed view of software usage per node for deeper analysis.

• Tracks license consumption and usage trends across devices.

• Incorporates improvements based on early customer feedback.

• Updated application list for better classification and reporting.

• Enhanced node-level visibility for license usage and compliance.

• Metering rules can now be applied conditionally based on custom criteria.

• Improves monitoring accuracy and reduces noise in usage tracking.

• Admins can now toggle inventory scans for Windows agents.

• Helps control scan frequency and manage device load efficiently.

• Automatically generates tasks when a new request meets configured conditions.

• Reduces manual intervention and accelerates request fulfillment.

• Reports now accurately reflect SLA-excluded records.

• Improves transparency and SLA measurement reliability.

• Added new grouping capabilities to allow deeper analysis.

• Enables multi-dimensional reporting.

• Location can now be used as a filter in report builder.

• Enhances segmentation and filtering accuracy.

• UI controls upgraded using SyncFusion components.

• Enhances performance, accessibility, and user interaction quality.

• Introduced a communication thread for project-level discussions.

• Added conversation panel for task-specific comments and updates.

• Create subtasks directly under a parent task, maintaining a structured hierarchy.

• Closing a parent task now triggers the closure of related child tasks.

• Tasks and milestones can be linked smoothly with traceable relations.

• Supports the export and import of tasks, including every field.

• Helps during migrations and bulk updates.

• Field configuration rules now drive visibility and edit permissions.

• Technicians can add, view, or manage impacted assets directly from tickets.

• Users can export logs with 7-day retention, auto-deletion, and file-size limits.

• Equivalent log export features added for iOS users.

• Additional grouping modes for deeper dashboard analysis.

• The assignment email now includes the assignee's name and email ID.

• Improves communication clarity for ticket stakeholders.

• Enhanced KB attachment experience within incident workflows.

• Added options to provide feedback on article relevance.

• Full control panel to manage API users, token issuance, expiration, and revocation.

• Improves API governance and monitoring.

Improved API key management and validation for GenAI integrations:

• API Key Auditing – Logs every key used for AI operations, ensuring compliance tracking.

• API Key Validation – Validates API keys with the provider before saving; invalid keys are rejected with an error message.

Enables multi-instance environment setup by passing a centralized monitoring URL:

• Each API instance registers its unique URL (IP: Port) in the marketplace.

• Requests and responses are correctly routed to the right instance.

• Dedicated Patch Details page showing related assets by patch type.

• Rebranded “Zirozen” to “Infraon Patch App” within the Marketplace, updating the app name, icon, and imagery.

Introduces customizable task workflow creation for projects:

• Users can design and publish their own workflow sequences.

• Built-in validations ensure logical state transitions before publishing.

Enhances member and role management within projects:

• Add, remove, and view members in a unified grid view.

• Tracks all member- and role-related activities in Audit logs for transparency.

Streamlines task template handling:

• Edit: Modify template name, fields, and tasks.

• Clone: Create duplicates for reuse.

Introduces granular visibility controls:

• New Project Admin role governs access to the Project Management icon.

• Role-based filtering ensures only authorized users can view or edit members and roles.

Adds a structured Project Details tab for creating and managing project templates:

• Supports mandatory fields (Project Name, Code, Method, Default View).

• Includes field validations, duplicate code checks, and planned-date validations.

Introduces a controlled workflow for priority changes:

• When changing priority, users must provide a mandatory reason.

• The reason is stored in system logs for auditing.

New dedicated Item and Cost Details section in contract view:

• Displays detailed line items and linked assets separately from the general view.

• Allows linking/delinking of assets directly from the line item tab.

Implements field-level visibility control:

• Card View: Only the fields allowed for a user’s role are shown.

• Grid View: Columns remain visible, but restricted data appears blank.

Enhanced Hardware View for assets:

• Displays both manually entered and agent-collected hardware details.

• Supports custom fields for component-level attributes.

Improved grid customization:

• Fixed columns: Asset ID, Name, Device Type (always visible).

• Configurable columns: Users can select and reorder additional columns.

Expanded auditing functionality:

• Internal/External auditor selection with tailored input fields.

• Multi-Asset Audit to perform audits on several assets simultaneously.

Real-time monitoring of SLA risk:

• Displays blinking indicators for tickets predicted to breach SLA.

• New filter to view at-risk tickets exclusively.

Automates KB article generation from tickets:

• Converts eligible tickets into KB entries using AI-driven validation and similarity checks.

• Updates existing KBs if similar data exists, or skips duplicates.

Adds missing reporting fields and improves flexibility:

• New attributes include Impacted Asset, Service Path, Known Error, Closure Category, Related Change, Related Release, and more.

• “Reported by” field is no longer mandatory.

• Added a dedicated option to manually sync collected data to the backend.

• Displays real-time sync status with retry options for failed attempts.

• Collects hardware sensor and carrier information directly from devices.

• Captures accelerometer, gyroscope, and SIM carrier data accurately.

• Migrated Android app to a full edge-to-edge Flutter interface for Android 13–15+.

• Provides a modern, immersive layout aligned with Android design standards.

• Synchronizes KB data with vector databases to improve AI-based search accuracy.

• Supports tenant-level data isolation for enhanced privacy and performance.

• Automatically converts resolved and validated tickets into KB articles.

• Uses AI to detect duplicate or low-confidence entries and skip them.

• Introduces AI-powered contextual search within ITSM forms.

• Displays suggested KB articles while creating or updating tickets.

• New centralized module for managing AI and KB configuration parameters.

• Admins can update vector synchronization, search relevance, and indexing settings.

• Added the ability to filter agent utilization data for a specific time window.

• Helps teams analyze performance for any custom duration (e.g., weekly or quarterly).

• Added scheduling options for audit start and end dates.

• Introduced “Audit Objective” and timestamp fields for better documentation.

• Supports exporting audit results in XLSX format for record-keeping.

• Displays a summary of assets nearing expiration (warranty, AMC, or EOL).

• Users can customize time windows for monitoring (7, 14, or 30 days).

• Enables proactive renewals and maintenance planning.

• Automatically calculates EOL based on the asset’s model year.

• Uses predefined lifespan rules by asset category.

• Provides predictive insights into hardware replacement planning

• Asset operational status now updates automatically based on agent heartbeat.

• Reflects real-time device health (Active/Inactive).

• Introduced software metering to track usage across endpoints.

• Displays license consumption in dashboard views and detailed reports.

• Added support for Kafka message triggers during workflow execution.

• Allows real-time notifications to integrated systems or tools.

• Provides detailed logs for each published Kafka event.

• Introduced ticket import functionality using pre-formatted CSV files.

• Supports bulk upload with validation and mapping preview.

• Added a dedicated filter tab to the Assignee Summary widget.

• Allows filtering by status, priority, and ticket category.

• Simplifies workload tracking and assignment analysis.

• Simplified navigation with all project sections accessible via the left panel.

• Enhances usability with consistent side navigation for tasks, teams, and workflows.

• Automatically generates default tasks based on the selected project template.

• Ensures project consistency and reduces setup time.

• Added a “Start a Project” sidebar featuring available templates.

• Includes a “Load More” option for easier browsing through templates.

• Introduced dedicated project workflow support similar to task workflows.

• Enables configurable approval and review stages for each project.

• Provides predefined project stages with clear state transitions.

• Ensures consistent progress tracking across multiple teams.

• Added a toggle option to require approval from all members in approval cards.

• Improves governance and control during workflow execution.

• Allows users to select an existing template to auto-populate project details.

• Validates required fields and prevents duplicate entries.

• Enables adding and managing tasks in a structured table layout.

• Includes sorting, inline editing, and audit tracking for all updates.

• Added an option to exclude specific tickets from SLA tracking.

• Improves reporting accuracy for non-applicable cases (e.g., testing tickets).

• Simplifies SLA performance analysis.

• Real-time detection of SLA breaches with color indicators.

• Provides visual warnings and predictive alerts for near-breach cases.

• Helps teams take preventive action proactively.

• Introduced Okta Marketplace App for seamless authentication setup.

• Simplifies domain linking and app registration.

• Enables centralized identity configuration for organizations.

• Automatically syncs user data between Infraon and Okta.

• Reduces duplicate user creation and manual synchronization effort.

• Maintains consistent user identity across systems.

• Enables secure single sign-on via Okta credentials.

• Supports multi-domain authentication and improved session handling.

• Simplifies login for enterprise users.

• Enhanced centralization of marketplace integrations.

• Allows managing multiple connected apps from a single view.

• Ensures better control, visibility, and auditing of integrations.