This guide focuses on the dashboard module of the Infraon Infinity platform. Dashboards serve as visual representations of crucial data, offering detailed views of various monitoring and performance metrics. They are customizable, allowing users to add metrics and reports to suit their needs.

Explore our comprehensive video tutorials for Infraon Infinity. These videos offer step-by-step guidance on using the platform’s wide range of features. They cover various aspects of the product, helping you understand and manage everything from ITSM workflows to network monitoring and asset management.

Whether you're just starting or looking to enhance your skills, these guides will help you make the most of Infraon Infinity. New videos will be added regularly to keep you updated on the latest functionalities and enhancements.

This guide will explore the software inventory tab in the Infraon Infinity platform. This tutorial guides technicians through managing software inventory, establishing CI relationships, and importing software via CSV file.

This guide explores the Network Diagram within the Infraon Infinity platform.

This guide explores SLA Management within the Infraon Infinity platform.

This guide outlines a technician or engineer's process for working on a ticket, from creation to resolution. Tickets follow a specific workflow, which are the steps or guidelines to follow when resolving a ticket, request, or problem.

This guide explores change management within the Infraon Infinity platform.

This guide explains the ticket assignment process within the Infraon Infinity platform, focusing on the Ticket Visibility section.

This guide explores Report Management within the Infraon Infinity platform.

Default Reports

Add a Report

Miscellaneous

This guide explores the sub-modules of the Infraon platform's Assets.

This guide provides a comprehensive overview of the ticket management page, explaining its features and functionalities. These pages offer various tools for managing and organizing tickets effectively.

This guide covers the software license module in the Asset module.

These videos explain how to add an asset to a created asset category. There are three methods: manually, using a CSV file, or through Discovery (only applicable to IT assets).

This tutorial will focus on manually adding an asset:

This tutorial outlines the steps to add multiple assets using the CSV file method:

This guide explains how to add an asset using the Infraon Inventory Agent

This guide explores the Infraon configuration module, a comprehensive tool incorporating all necessary configurations for efficient operation. This module manages multiple levels of configuration, including administrative data.

This guide explores the Release Management within the Infraon Infinity platform.

This guide explores Event management within the Infraon Infinity platform.

This guide explores Topology within the Infraon Infinity platform.

Please refer to our detailed for comprehensive documentation.

This guide explores Geomap within the Infraon Infinity platform.

This guide provides a detailed walkthrough of ticket management within the Infraon Infinity platform.

This guide explores the Configuration Management Database (CMDB) view in this guide. This interface provides a structured visualization of configuration items (CIs) and their relationships.

This guide explores the Problem Management within the Infraon Infinity platform.

Infraon Infinity offers three primary methods for creating tickets.

This guide will explore the asset module of the Infraon Infinity platform. Infraon Assets provides a unified platform for administrators and asset managers to manage all organizational assets.

This guide explores Request Management within the Infraon Infinity platform.