View the latest features, enhancements, and fixes by release.
Version: v7.4.2
Date: 29th January
Overview
This release introduces enhancements across API Metering, SLA management, Asset performance, Purchase Orders, Project Management, Mobile audits, and AI-assisted Incident handling.
The updates focus on improved visibility, enhanced validation, performance optimizations, and enhanced operational workflows.
Key Updates
API Metering
API Metering Data Report
Introduced a dedicated report to track API usage across users and endpoints.
Provides visibility into total calls, methods, endpoints, and usage patterns.
Mail Automator
Restrict Ticket Creation by Allowed Requesters
Added an option to allow only selected requester email IDs within a domain to create tickets.
Improves control over email-to-ticket creation and reduces unwanted requests.
SLA
Bulk Operations for SLA Breach Prediction
Enables bulk actions on tickets predicted to breach SLA.
Allows managers to apply or ignore AI recommendations for multiple tickets at once.
Mobile
Audit Detail Page (iOS & Android)
Introduced a detailed audit view for mobile users.
Displays device-level audit items with status, progress, and due dates.
Change Management
Change Manager Approval
Added support to submit changes for Change Manager approval.
Approval links are sent via email and available in the technician portal.
Asset
Vendor Sync Count Accuracy
Corrected vendor sync counts for assets with invalid serial numbers.
Sync summary now correctly reflects valid, duplicate, invalid, and failed records.
Optimized Asset Filter Loading
Improved asset grid performance by loading filter values dynamically.
Reduces initial page load time, especially for large asset datasets.
Purchase Order
PO Download During Approval Stage
Purchase Orders can now be downloaded while awaiting approval.
Enables approvers to review official PO documents before approval.
Software Selection in Purchase Orders
Added support for selecting software items during PO creation.
Enables license creation or updates during the receiving process.
Task
Common Task Creation
Introduced enhanced task creation with recurring options.
Supports form templates, attachments, notifications, and audit tracking.
Improves task standardization and automation.
Reports
Additional Asset Columns in SLA Reports
Added asset-related fields, including Category, Device Type, Serial Number, and Hostname.
Improves SLA analysis with asset context.
Custom Columns & Formula Engine for SLA Reports
Introduced custom computed columns using a BODMAS-based formula builder.
Supports time-based calculations, unit conversions, previews, and exports.
Project Management
Dependent Task Controls
Added validations to enforce dependency rules between tasks.
Prevents invalid task progression based on dependency configuration.
Task View – Basic Details
Improved task summary view for faster access to key task information.
Incident
AI-Based Similar Incident Matching
Introduced AI-powered similarity matching for incidents.
Helps technicians identify related or recurring incidents faster.
🐛 Bug Fixes and Improvements
Improved accuracy and stability across Asset Vendor Sync and SLA Reports.
Fixed performance issues in Asset grid filtering for large datasets.
Resolved inconsistencies in PO downloads and approval workflows.
Addressed UI and data refresh issues in mobile audit views.
General performance, validation, and reliability improvements across modules.
Supports filtering and column selection for flexible analysis.
Improves efficiency in handling large volumes of SLA-sensitive tickets.
Supports filtering, search, pagination, and error handling for large audit sets.
Applies to Standard, Normal, Emergency, and Retrospective changes.
Enhances flexibility in SLA reporting and analytics.
