The Meeting module has been enhanced to simplify video conference scheduling, attendee management, and location selection.

• Added support for Web-Based and Network-Based Video Conference meeting types.

• Improved attendee selection using users, requesters, and manual email addresses.

API response handling has been enhanced to provide improved protection for sensitive information.

• Strengthened protection of sensitive API response information.

• Improved security when exchanging information through APIs.

API Metering has been enhanced to provide improved visibility and control over API usage.

• Improved API usage tracking and monitoring.

• Enhanced visibility into API consumption.

Custom Apps now support form creation directly within workflow designs.

• Create forms using configurable fields.

• Support multiple field types and field configurations.

Software License custom fields now support role-based access configuration for better control over license information.

• Configure custom field visibility and edit permissions by role.

• Control whether fields are visible, hidden, disabled, or mandatory.

The Asset Archival process provides a controlled way to manage inactive assets while retaining their historical information.

• Archive individual or multiple assets with a defined reason.

• View archived IT Assets and Fixed Assets separately.

IT Assets now support additional notification recipients for asset-related activities.

• Configure additional email recipients for asset notifications.

• Send expiry notifications to configured recipients and asset owners.

Gate Pass information is now available directly from the IT Asset and Fixed Asset pages.

• View Gate Passes associated with an asset.

• Display Gate Pass status, process, route, and creation details.

The AI Text Assistant experience has been enhanced to provide a more intuitive way to generate and manage AI-assisted content.

• Improved the AI-assisted text editing experience.

• Added clearer actions for accepting, retrying, or undoing generated content.

Project Management has been enhanced to simplify project maintenance and support reuse of existing project structures.

• Delete projects that are no longer required.

• Clone existing projects to reduce repetitive project setup.

The Asset Deletion Report provides improved visibility into assets removed from the system.

• View deleted asset information in a consolidated report.

• Review key asset details associated with deletion activities.

The Announcement experience has been enhanced to provide clearer separation between announcements and other notification types.

• Keep announcements separate from alerts.

• Maintain independent announcement counts and read states.

The Agent Summary widget provides a consolidated view of agent-related information within dashboards.

• Add Agent Summary information directly to dashboards.

• Provide a centralized view of agent information.

Custom Apps have been enhanced to provide greater flexibility when designing and monitoring automated workflows.

• Improve workflow design and configuration.

• Enhance workflow execution visibility.

The Custom Apps Workflow Engine provides improved support for automated workflow execution.

• Support workflows triggered by forms, schedules, and external events.

• Allow workflows to pause for approvals or reviews and continue after decisions.

The Android first-time login experience has been enhanced to provide a simpler onboarding experience.

• Improve first-time user account setup.

• Provide clearer validation and error messages.

The iOS Task Details experience has been enhanced to provide clearer access to task information.

• View task details in a structured layout.

• Display key task information in one place.

The Self-Service Portal catalogue experience has been enhanced for faster service discovery and improved usability.

• Improve catalogue loading and service retrieval.

• Support keyword-based service search.

Ticket creation has been improved to ensure the priority configured for a service is correctly reflected on the ticket.

• Apply the configured service-based priority during ticket creation.

• Improve consistency between service configuration and ticket priority.

Android users can now switch between the Technician Portal and Self-Service Portal without unnecessary reauthentication.

• Switch between portals from the Profile and Dashboard.

• Clearly identify the currently active portal.

The iOS first-time login experience has been enhanced to simplify account activation and improve error handling.

• Provide a dedicated first-time account setup experience.

• Improve validation and feedback during account setup.

Mobile portal switching has been enhanced to provide easier access to the Technician Portal and Self-Service Portal.

• Switch between Technician Portal and SSP from supported mobile locations.

• Display the currently active portal.

The mobile login experience has been simplified with a single Sign In option that directs users to the appropriate portal based on their access.

• Provide a single Sign In button for portal authentication.

• Automatically determine the appropriate portal after authentication.

The Item Master provides a centralized way to create and maintain inventory, spare part, consumable, and service item information.

• Create new Item Master records using configurable item templates.

• Edit and maintain existing item information.

Inventory Master provides a centralized view of inventory records, balances, and stock information.

• View inventory balances and key inventory indicators.

• Search, filter, and sort inventory records.

The Goods Receipt module provides a structured process for recording received materials and updating inventory.

• Create Goods Receipts through a guided workflow.

• Capture vendor, purchase order, and received item information.

The Stock Movements module provides visibility into inventory movement and stock health.

• View key inventory movement and health indicators.

• Identify fast-moving, slow-moving, and dead stock.

The Gate Pass module provides controlled management of material movement across locations and processes.

• Create and track Gate Passes for material movement.

• Support transfers, returns, repairs, loans, demonstrations, and other movement processes.

EAM modules now support role-based access control for improved security and operational governance.

• Control visibility of EAM modules based on user roles.

• Restrict access to EAM pages based on permissions.

The Cycle Count module provides a structured process for planning and reviewing inventory counts.

• Schedule inventory count sessions.

• Define the inventory items included in a count.

The RMA/Return module provides a centralized process for managing inventory returns.

• Create and track Return Merchandise Authorizations.

• Support inbound and outbound returns.

The Rotational Pool module provides visibility into assets and inventory participating in rotational pools.

• View active rotational pools and their members.

• Monitor current cycles and inventory status.

The Spare BOM module enables users to manage spare parts associated with assets.

• Define spare parts required for an asset.

• Associate components with asset Bill of Materials.