Quickly access the documentation you need to get started, manage the product, or explore its capabilities.
New to Infraon ITSM? Follow these steps to find the right documentation and get started.
Each documentation set follows the same order, so the opposite path works for whichever module you begin with.
Choose your guide
Start with the User Guide if you are using the product, or the Administrator Guide if you are configuring and managing it.
Explore the major capabilities and documentation areas available in Infraon ITSM.
Configure and maintain Infraon ITSM, manage users and access, and control system settings.
Covers system configuration, user management, roles and permissions, notifications, workflows, integrations, security, and reports.
Stay up to date with new features, enhancements, changes, and bug fixes in Infraon ITSM.
Can't find what you're looking for? Explore the documentation or contact the Infraon support team for assistance.
Complete the basics
Follow the getting-started and initial configuration documentation for your service desk.
Explore the product
Use the documentation to explore the service management capabilities relevant to your role.
Go deeper when needed
Move on to advanced configuration, APIs, integrations, troubleshooting, and release documentation.
Incident Management
Manage incidents, priorities, assignments, escalations, and resolution workflows.
Service Requests
Manage service requests, approvals, fulfillment, and request workflows.
Problem Management
Identify, investigate, and resolve recurring or underlying service issues.
Change Management
Plan, assess, approve, implement, and track changes.
Project Management
Plan and track projects, tasks, milestones, and resources.
SLA Management
Define, monitor, and manage service-level commitments.
Service Catalog & Knowledge Base
Publish catalog items and maintain knowledge articles for users and agents.
Workflow Automation & Reporting
Automate approvals and assignments, and analyze service performance.
AI Feature Configuration
Configure and manage AI-powered features across Infraon.
